QuestionPro Audience

JULY 25, 2019

The global media and entertainment market has consistently been on the rise. Revenue is projected to reach up to $2.2 trillion by 2021, according to statista , a leader in online statistics, market research and business intelligence portal. Gaming is an ever-developing and integral segment of this market.

Industry 47

Industry Entertainment Marketing 47

InMoment XI

JANUARY 18, 2022

InMoment’s Strategic Insights Team collected data from both consumers and employees of brands across North America from 11 different industries including retail, financial services, entertainment, grocery, healthcare, hospitality, insurance, restaurants, and more.

Trends 370

Trends Measurement Customer Experience Entertainment 370

Storyminers

OCTOBER 12, 2020

They agree to disagree and even draw up organisational “Sucking up” charts in this hour of friendly banter. – Have we piqued your curiosity yet? Trust us – you don’t want to miss this entertainingly hilarious session featuring: Mike Wittenstein – CEO – Storyminers – USA.

Entertainment 245

Entertainment Government Groups Management 245

InMoment XI

DECEMBER 17, 2024

Fill out the calculator below to see the ROI you could get from utilizing InMoments customer experience platform: Calculate your business’s ROI using InMoment’s VoC tools.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

Steve DiGioia

MAY 2, 2022

The fans need to be entertained and the wrestler won’t let them down. They are here to not just satisfy but to exceed their fan’s need for entertainment. You’ll be entertained and your service mindset will be recharged. Posters are waving and cameras are ready. RELATED POST: Why Mom Was Right About Anticipatory Service.

Customer Service 252

Customer Service Entertainment Sports Social Media 252

The DiJulius Group

JANUARY 25, 2025

Jesse Cole is the founder of Fans First Entertainment, the parent company of the Savannah Bananas, a world-famous baseball circus that travels. A big difference between finding future rock stars and posers is finding out what investment the candidate made to learn about your organization.

Customer Service 91

Customer Service Entertainment Travel Culture 91

C3Centricity

JULY 8, 2020

We have gone from information to entertainment, from push to pull, and from “ours” to “theirs.” Engaging content and entertainment. Even if your customers come to your website looking for information, they are often also expecting some form of entertainment.

Engagement 279

Engagement Entertainment Customer Centricity Social Media 279

InMoment XI

DECEMBER 10, 2024

Fill out the calculator below to reveal how much ROI you can get from utilizing InMoments platform: Calculate your business’s ROI using InMoment’s VoC tools.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

C3Centricity

MARCH 12, 2024

It’s about creating content that solves problems, educates, and entertains your target audience, thereby building trust and establishing your brand as an authority in your field. The Power of Content Marketing to Attract High-Quality Traffic Content marketing is another vital strategy for driving high-quality traffic.

Customer Engagement 296

Customer Engagement Engagement Competitive Advantage Entertainment 296

InMoment XI

DECEMBER 5, 2024

Fill out the calculator below to see the return on investment you could get from utilizing InMoment’s reputation management tools: Calculate your business’s ROI using InMoment’s reputation management tools.

Management 195

Management Social Media Financial Banking 195

Alida

OCTOBER 4, 2016

Engagement, not entertainment. Don’t confuse engagement with entertainment. “Don’t let perfection be the enemy of good,” shared Schmied. Boosting member engagement is one part art and one part science, but it should be informed by your business goals.

Engagement 250

Engagement Strategy Entertainment Exercises 250

QuestionPro Audience

DECEMBER 8, 2017

Sexual harassment and assault in the entertainment industry has always been Hollywood’s worst kept secret, but with women speaking out now, and providing indisputable evidence, it can no longer be swept under the rug.

Advertising 199

Advertising Entertainment Industry Report 199

Blake Morgan

DECEMBER 30, 2024

Tune in for an insightful and entertaining discussion that goes beyond hotel walls, offering lessons applicable to any customer-facing business. With practical strategies and a focus on genuine care, he shares how hotels can create exceptional experiences during the most demanding season.

Guest Experience 69

Guest Experience Hotels Hospitality Entertainment 69

InMoment XI

DECEMBER 18, 2024

Fill out the calculator below to see how much ROI your organization could realize from utilizing InMoments platform: Calculate your business’s ROI using InMoment’s conversational intelligence tools.

Contact Center 195

Contact Center Customer Satisfaction ROI Virtual Agent 195

CSM Magazine

OCTOBER 15, 2024

They can be classed as entertainers, conductors, and customer service representatives all in one. Prioritise Efficiency and Entertain A seasoned casino dealer understands that the faster the game moves, the more satisfied players will be. Keep Cool Under Pressure Few entertainment environments are as high-pressure as a casino.

Interaction 52

Interaction Entertainment Customer Service Representative Customer Care 52

InMoment XI

OCTOBER 25, 2024

Try the ROI calculator below and see the impact for yourself! Calculate your business’ ROI using InMoment’s reputation management tools.

Feedback 195

Feedback Management Social Media ROI 195

InMoment XI

NOVEMBER 13, 2024

It also informs strategies that better meet customer needs, reducing their chances of choosing competitors. Calculate your business’s ROI using InMoment’s VoC tools.

Customer Retention 195

Customer Retention How To Analysis ROI 195

Experience Investigators by 360Connext

APRIL 30, 2024

Let’s embark on an insightful exploration of CX in the live entertainment industry. Get ready to discover how to stand out in a sea of entertainment options and ensure that your customers are embarking on an experience that resonates with your brand’s unique story even before the moment tickets are purchased.

Customer Journeys 143

Customer Journeys Entertainment Touchpoint Resources 143

CX Accelerator

FEBRUARY 2, 2020

Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds. Other fields of study that had more than one representative were computer science, mathematics, engineering, history, and sociology.

Customer Experience 320

Customer Experience Customer Journeys Tourism Exercises 320

TechSee

SEPTEMBER 21, 2021

No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. Analyzing this data will allow them to offer customized entertainment and other content to their customers at the most optimized price, further strengthening their relationship. .

Self Service 41

Self Service Advertising Entertainment Return on Investment 41

ijgolding

NOVEMBER 8, 2016

I thought football was enjoyed (or endured) by all as a form of entertainment. Interestingly – and a core reason for writing this article – most sports clubs, Orient included, are no longer just institutions that solely exist for the purpose of entertaining (or disappointing in the case of Orient!).

Sports 237

Sports Entertainment Airlines Customer Base 237

QuestionPro Audience

OCTOBER 24, 2018

The average consumer plans to spend 5% more than they did in 2017, an average of $1,250 each, on travel, gifts and entertainment this holiday season. Traditional store retailers are finding ways to drive traffic to stores with better values, in-store only promotions and more entertaining shopping experiences.

Retail 170

Retail Consumers Entertainment Ecommerce 170

InMoment XI

OCTOBER 29, 2024

To see how you could maximize your business revenue and ROI with InMoment’s voice of the customer (VoC) tools, fill out the ROI calculator below! Calculate your business’ ROI using InMoment’s VoC tools.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

BlueOcean

FEBRUARY 22, 2024

We often joke that finding the right strategic partner is a lot like trying to find a romantic partner – it’s the obvious red flags that make the best/worst/most entertaining stories. As entertaining as those stories are, green flags are just as important to be aware of. That’s where the magic happens.

Customer Care 177

Customer Care Entertainment Government Contact Center 177

Alida

FEBRUARY 22, 2022

with a diverse portfolio of software products and services for the architecture, engineering, construction (AEC), manufacturing, media and entertainment, and education industries. Autodesk, Inc. is an American multinational software corporation ??with

Innovation 130

Innovation Entertainment Software Industry 130

Storyminers

AUGUST 20, 2020

At number 71 on the 2009 Fortune 500 list compared to Microsoft’s number 35, Apple is hardly a David, but its ads are entertaining because almost everyone wants to throw a virtual punch at Microsoft. Apple understands this, and its 30-second media ads ( [link] ) reflect Apple’s view of itself as a David up against Microsoft’s Goliath.

Retail 264

Retail Entertainment Sports Comparison 264

ShepHyken

OCTOBER 20, 2024

How much of your business strategy is about funniness—not just entertainment, but customer experiences made joyful by design? How To Make Your Customer Strategy Fun by Chip Bell (Forbes) Is your organization about fun? How often do your customers giggle?

Customer Service 76

Customer Service Customer Centricity Entertainment Airlines 76

NICE inContact

JUNE 28, 2019

It might surprise you that reducing stress and providing entertainment are two of the more significant ways that brands can inspire positive emotions.

Self Service 168

Self Service Contact Center Entertainment Call Center 168

GetFeedback

AUGUST 30, 2019

Their site is full of fun and entertaining quiz-style surveys that have broad appeal. There are a variety of ways that you can use a survey to engage your audience. Buzzfeed is probably the best example of a company that has popularized the use of surveys. Quizzes work brilliantly for social media marketing.

Survey 276

Survey How To Entertainment Customer Satisfaction 276

TechSee

JANUARY 2, 2019

Opening on January 8 in Las Vegas at the Sands, Level 2, Halls A-D , the CES Smart Home marketplace will feature the latest innovative tech from vendors offering everything from security monitoring to smart appliances, lighting, window coverings, irrigation, entertainment systems and more. Speakers: · VP, Sustainability, KB Home. ·

Innovation 174

Innovation Entertainment Knowledge Base Technology 174

CSM Magazine

JANUARY 28, 2025

Access to a wide range of entertainment options is becoming increasingly popular among Australians thanks to modern online platforms. Game selection The variety of entertainment on the platform provides an opportunity to find something interesting for everyone. This approach provides good conditions for different categories of users.

Entertainment 52

Entertainment Loyalty Programs e-support Policies 52

Uniphore

JUNE 22, 2021

So, we had to make their rants more entertaining. Nobody was listening when these call center agents were ranting about their everyday challenges. That’s quite unfortunate because your frontline staff have very important insights to share. Well, at least, we tried. Jacada's Call Center Life: 2021 Edition.

Call Center 219

Call Center Self Service Social Media Contact Center 219

CSM Magazine

JANUARY 28, 2025

Once registered, you will have access to a wide range of entertainment options, as well as opportunities to receive various promotions and bonuses. Game selection Once you’ve logged into your personal account, you’ll be able to move on to your choice of entertainment.

Entertainment 52

Entertainment How To e-support Banking 52

Experience Investigators by 360Connext

NOVEMBER 28, 2023

Listen in as they discuss its impact on industries like entertainment and dining and how businesses can adapt to lure customers back into physical spaces. They uncover the mysteries of the “hermit consumer” – a seismic $600 billion shift in consumer behavior brought about by the pandemic.

Entertainment 143

Entertainment Touchpoint Connections Customer Satisfaction 143

InMoment XI

OCTOBER 31, 2024

To show you can further improve the performance of your contact center, fill out the calculator below to discover your business’s ROI using InMoment’s conversational intelligence tools: Calculate your business’s ROI using InMoment’s conversational intelligence tools.

Call Center 195

Call Center Metrics Self Service Effort Score 195

BlueOcean

FEBRUARY 25, 2019

You know your wallet is stuffed with membership cards (roadside assistance, your local gym, and Costco) and your front porch welcomes monthly subscription boxes (Blue Apron, Trunk Club, and Honest Essentials), while your go-to entertainment is no longer cable TV but subscription-based media (Netflix, Hulu, and Amazon Prime.)

Customer Experience 290

Customer Experience Effort Score Contact Center Customer Care 290

BlueOcean

FEBRUARY 22, 2024

We often joke that finding the right strategic partner is a lot like trying to find a romantic partner – it’s the obvious red flags that make the best/worst/most entertaining stories. As entertaining as those stories are, green flags are just as important to be aware of. That’s where the magic happens.

Customer Care 156

Customer Care Entertainment Government Contact Center 156