C3Centricity

MARCH 12, 2024

It’s about creating content that solves problems, educates, and entertains your target audience, thereby building trust and establishing your brand as an authority in your field. The Power of Content Marketing to Attract High-Quality Traffic Content marketing is another vital strategy for driving high-quality traffic.

Customer Engagement 296

Customer Engagement Engagement Competitive Advantage Entertainment 296

Steve DiGioia

MAY 2, 2022

The fans need to be entertained and the wrestler won’t let them down. They are here to not just satisfy but to exceed their fan’s need for entertainment. You’ll be entertained and your service mindset will be recharged. Posters are waving and cameras are ready. RELATED POST: Why Mom Was Right About Anticipatory Service.

Customer Service 252

Customer Service Entertainment Sports Social Media 252

Alida

OCTOBER 4, 2016

Engagement, not entertainment. Don’t confuse engagement with entertainment. “Don’t let perfection be the enemy of good,” shared Schmied. Boosting member engagement is one part art and one part science, but it should be informed by your business goals.

Engagement 250

Engagement Strategy Entertainment Exercises 250

eglobalis

NOVEMBER 5, 2024

included a foreword by actor and tech investor Ashton Kutcher, underscoring the book’s relevance in bridging entertainment, technology, and social media. His frameworks were well ahead of their time, becoming essential guides for brands seeking to cultivate meaningful connections online.

Leadership 391

Leadership Innovation Social Media Trends 391

QuestionPro Audience

DECEMBER 8, 2017

Sexual harassment and assault in the entertainment industry has always been Hollywood’s worst kept secret, but with women speaking out now, and providing indisputable evidence, it can no longer be swept under the rug.

Advertising 199

Advertising Entertainment Industry Report 199

Optimove

SEPTEMBER 30, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: From Netflix, sports betting, and online casinos, consumers have countless ways to connect to entertainment at their fingertips. Lotteries can position themselves as a unique and compelling form of entertainment to outshine the competition.

Entertainment 52

Entertainment Strategy Loyalty Programs Social Media 52

Experience Investigators by 360Connext

APRIL 30, 2024

Let’s embark on an insightful exploration of CX in the live entertainment industry. Get ready to discover how to stand out in a sea of entertainment options and ensure that your customers are embarking on an experience that resonates with your brand’s unique story even before the moment tickets are purchased.

Customer Journeys 143

Customer Journeys Entertainment Touchpoint Resources 143

CX Accelerator

FEBRUARY 2, 2020

Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds. Other fields of study that had more than one representative were computer science, mathematics, engineering, history, and sociology.

Customer Experience 320

Customer Experience Customer Journeys Tourism Study 320

TechSee

SEPTEMBER 21, 2021

No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. Analyzing this data will allow them to offer customized entertainment and other content to their customers at the most optimized price, further strengthening their relationship. .

Self Service 41

Self Service Advertising Entertainment Return on Investment 41

ijgolding

NOVEMBER 8, 2016

I thought football was enjoyed (or endured) by all as a form of entertainment. Interestingly – and a core reason for writing this article – most sports clubs, Orient included, are no longer just institutions that solely exist for the purpose of entertaining (or disappointing in the case of Orient!).

Sports 237

Sports Entertainment Airlines Customer Base 237

QuestionPro Audience

OCTOBER 24, 2018

The average consumer plans to spend 5% more than they did in 2017, an average of $1,250 each, on travel, gifts and entertainment this holiday season. Traditional store retailers are finding ways to drive traffic to stores with better values, in-store only promotions and more entertaining shopping experiences.

Retail 170

Retail Consumers Entertainment Ecommerce 170

C3Centricity

JULY 8, 2020

We have gone from information to entertainment, from push to pull, and from “ours” to “theirs.” Engaging content and entertainment. Even if your customers come to your website looking for information, they are often also expecting some form of entertainment.

Engagement 214

Engagement Entertainment Customer Centricity Social Media 214

BlueOcean

FEBRUARY 22, 2024

We often joke that finding the right strategic partner is a lot like trying to find a romantic partner – it’s the obvious red flags that make the best/worst/most entertaining stories. As entertaining as those stories are, green flags are just as important to be aware of. That’s where the magic happens.

Customer Care 177

Customer Care Entertainment Government Contact Center 177

AWS Machine Learning

NOVEMBER 7, 2024

To stay competitive, media, advertising, and entertainment enterprises need to stay abreast of recent dramatic technological developments. Character design Character design is a crucial aspect of storytelling in media and entertainment. Stable Image Ultra 1.0 Parameters 2.6

Advertising 129

Advertising Entertainment Marketing Comparison 129

Alida

FEBRUARY 22, 2022

with a diverse portfolio of software products and services for the architecture, engineering, construction (AEC), manufacturing, media and entertainment, and education industries. Autodesk, Inc. is an American multinational software corporation ??with

Innovation 130

Innovation Entertainment Software Industry 130

BlueOcean

FEBRUARY 22, 2024

We often joke that finding the right strategic partner is a lot like trying to find a romantic partner – it’s the obvious red flags that make the best/worst/most entertaining stories. As entertaining as those stories are, green flags are just as important to be aware of. That’s where the magic happens.

Customer Care 156

Customer Care Entertainment Government Contact Center 156

eglobalis

NOVEMBER 19, 2024

Sony, in Japan, integrates AI in its HCI (Human-Computer Interaction) systems to create adaptive gaming and entertainment experiences. Crafting Intelligent Interfaces for Human Interaction AI is being used to design interfaces that improve how users interact with technology.

B2B 451

B2B Healthcare Innovation System 451

Storyminers

AUGUST 20, 2020

At number 71 on the 2009 Fortune 500 list compared to Microsoft’s number 35, Apple is hardly a David, but its ads are entertaining because almost everyone wants to throw a virtual punch at Microsoft. Apple understands this, and its 30-second media ads ( [link] ) reflect Apple’s view of itself as a David up against Microsoft’s Goliath.

Retail 264

Retail Entertainment Sports Comparison 264

NICE inContact

JUNE 28, 2019

It might surprise you that reducing stress and providing entertainment are two of the more significant ways that brands can inspire positive emotions.

Self Service 168

Self Service Contact Center Entertainment Call Center 168

GetFeedback

AUGUST 30, 2019

Their site is full of fun and entertaining quiz-style surveys that have broad appeal. There are a variety of ways that you can use a survey to engage your audience. Buzzfeed is probably the best example of a company that has popularized the use of surveys. Quizzes work brilliantly for social media marketing.

Survey 276

Survey How To Customer Satisfaction Entertainment 276

TechSee

JANUARY 2, 2019

Opening on January 8 in Las Vegas at the Sands, Level 2, Halls A-D , the CES Smart Home marketplace will feature the latest innovative tech from vendors offering everything from security monitoring to smart appliances, lighting, window coverings, irrigation, entertainment systems and more. Speakers: · VP, Sustainability, KB Home. ·

Innovation 174

Innovation Entertainment Knowledge Base Technology 174

CSM Magazine

OCTOBER 21, 2024

Whether you’re in it for the thrilling slots, high-stakes poker, or just trying your luck on the roulette wheel, finding a trustworthy, entertaining, and rewarding casino is key to having a great experience.

Entertainment 52

Entertainment Meeting Innovation Industry 52

Uniphore

JUNE 22, 2021

So, we had to make their rants more entertaining. Nobody was listening when these call center agents were ranting about their everyday challenges. That’s quite unfortunate because your frontline staff have very important insights to share. Well, at least, we tried. Jacada's Call Center Life: 2021 Edition.

Call Center 219

Call Center Self Service Social Media Contact Center 219

AWS Machine Learning

JANUARY 31, 2024

We use the IMDb and Box Office Mojo dataset to simulate a catalog for media and entertainment customers and showcase how you can build your own RAG solution in just a couple of steps. Solution overview The IMDb and Box Office Mojo Movies/TV/OTT licensable data package provides a wide range of entertainment metadata, including over 1.6

Chatbots 127

Chatbots Knowledge Base Entertainment Innovation 127

Experience Investigators by 360Connext

NOVEMBER 28, 2023

Listen in as they discuss its impact on industries like entertainment and dining and how businesses can adapt to lure customers back into physical spaces. They uncover the mysteries of the “hermit consumer” – a seismic $600 billion shift in consumer behavior brought about by the pandemic.

Entertainment 143

Entertainment Touchpoint Connections Customer Satisfaction 143

ShepHyken

MARCH 11, 2024

What can traditional businesses learn from innovative customer-centric strategies employed by the entertainment industry? What lessons can companies learn from the legendary rock band, Van Halen, in creating loyal customer followings? Why should organizations prioritize creating special and unforgettable experiences for their customers?

Customer Experience 159

Customer Experience Entertainment Loyalty Customer Centricity 159

AWS Machine Learning

DECEMBER 20, 2022

The IMDb and Box Office Mojo Movies/TV/OTT licensable data package provides a wide range of entertainment metadata, including over 1 billion user ratings; credits for more than 11 million cast and crew members; 9 million movie, TV, and entertainment titles; and global box office reporting data from more than 60 countries.

Entertainment 120

Entertainment Data Video Resources 120

BlueOcean

FEBRUARY 25, 2019

You know your wallet is stuffed with membership cards (roadside assistance, your local gym, and Costco) and your front porch welcomes monthly subscription boxes (Blue Apron, Trunk Club, and Honest Essentials), while your go-to entertainment is no longer cable TV but subscription-based media (Netflix, Hulu, and Amazon Prime.)

Customer Experience 290

Customer Experience Effort Score Contact Center Customer Care 290

Kayako

APRIL 18, 2018

The online services that we use today range from simple entertainment, to services that we are dependent upon to be able to perform our respective jobs. Customers have made it clear that the best possible experience would be a quick, effortless support experience online – and they’re leaving behind businesses that don’t get it.

Self Service 199

Self Service Examples Entertainment Consumers 199

GetFeedback

JULY 19, 2019

One of the most recognizable examples is from the Walt Disney Company: We create happiness by providing the finest in entertainment for people of all ages, everywhere. The world’s greatest companies do this. Like I mentioned earlier, JetBlue made a commitment to exceeding its passengers’ expectations around value and comfort.

ROI 309

ROI How To Touchpoint Hotels 309

Calabrio

OCTOBER 14, 2019

Calabrio President and CEO Tom Goodmanson, along with the always entertaining Shep Hyken, Chief Amazement Officer at Shepard Presentations, will be delivering keynotes, discussing the latest trends in customer experience intelligence and how to maximize your investment in customer service technology. And that’s just the beginning.

Conference 33

Conference Connections Strategy Entertainment 33

InMoment XI

DECEMBER 17, 2024

Fill out the calculator below to see the ROI you could get from utilizing InMoments customer experience platform: Calculate your business’s ROI using InMoment’s VoC tools.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

ECXO

APRIL 10, 2024

The undeniable correlation between Quantum Physics and CX Apart from the entertaining analogies I have described between quantum physics and customer experience, there is a direct connection. This quantum-inspired approach can lead to stronger customer relationships, increased loyalty, and a competitive edge in the market.

Connections 334

Connections Customer Experience Social Media Analysis 334

Experience Investigators by 360Connext

OCTOBER 8, 2024

He is the 3-time Wall Street Journal and USA Today bestselling author of ten books and is widely considered one of the most entertaining and original speakers on trends, innovation and marketing in the world. About Rohit Bhargava: Rohit Bhargava ( rohitbhargava.com/ ) is on a mission to inspire more non-obvious thinking in the world.

Entertainment 143

Entertainment Retail Trends Banking 143

CSM Magazine

OCTOBER 29, 2024

Video games have become much more than just entertainment. Game Worlds as Art Example As mentioned in the previous paragraph, the gaming industry has evolved significantly, going far beyond entertainment. Today, games also have the power to develop positive skills, educate, and inspire millions of players worldwide.

Video 105

Video Entertainment Culture Transportation 105

AWS Machine Learning

DECEMBER 20, 2022

Many AWS media and entertainment customers license IMDb data through AWS Data Exchange to improve content discovery and increase customer engagement and retention. He specializes in building Machine Learning pipelines that involve concepts such as Natural Language Processing and Computer Vision.

Entertainment 127

Entertainment Training Advertising How To 127

ShepHyken

APRIL 15, 2020

He shared how he’s seen businesses take something that is either really boring or very serious—or both—and make them entertaining. The other day I was talking to my friend and fellow customer experience (CX) expert, Dan Gingiss. He gave a great example. This is filled with disclaimers, indemnity clauses and more.

Sports 151

Sports Entertainment Customer Service Training Examples 151