ShepHyken

JANUARY 7, 2022

Josh Liebman is the Guest Experience Evangelist for ROLLER Software , a company that works with leisure and entertainment businesses to help them deliver better guest experiences. Complaint resolution and service recovery must be a critical aspect of your customer experience strategy.

Guest Experience 91

Guest Experience Entertainment Hospitality Culture 91

Avaya

FEBRUARY 7, 2017

Consider Caesars Entertainment: the corporation—which owns and operates over 50 hotels and casinos—launched self-check-in kiosks in properties such as the Rio and Planet Hollywood last summer. The post Five Ways Hotels Can Build a Successful Digital Strategy for Improving Guest Experience appeared first on Avaya Connected Blog.

Hotels 40

Hotels Guest Experience Hospitality Strategy 40

Avaya

JUNE 27, 2017

Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Overall, two-thirds say they have a better hotel experience when brands leverage the latest technologies. And 67% would sign up for location-based coupons and alerts.

Hospitality 53

Hospitality Guest Experience Hotels Entertainment 53

Avaya

MARCH 13, 2017

From international chains to cruise lines to boutique inns and B&Bs, the hospitality industry has hundreds of millions of individuals checking in, checking out and expecting next-generation guest experiences in between—so front office operations are crucial for growth and continuity.

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

Magellan Solutions

JUNE 10, 2021

We work with you to create the ultimate guest experiences. We want to ensure an exceptional customer experience. Entertainment. The entertainment industry does not follow 9-5 business hours. This is for those looking to pack the house for entertainers and event planners that want to take advantage of opportunities.

Hotels 52

Hotels Entertainment Hospitality Call Center Solutions 52

InMoment XI

SEPTEMBER 25, 2024

With over 2,700 categories, 100 restaurant topics, 200 hotel topics, and nine languages, Revinate gives their clients the ability to measure consumer sentiment in critical categories, such as rooms, staff, service, and food.

Data 195

Data Social Media Net Promoter Score Analysis 195

CSM Magazine

MAY 12, 2022

Since living accommodations take a large portion of a travel budget, consumers try to find ways to save so they have more money to spend on activities, food, and other sources of entertainment. How do you make your vacation rental stand out and enhance your guests’ experiences?

Customer Experience 52

Customer Experience Tips Travel Entertainment 52

Bill Quiseng

JANUARY 16, 2017

Using the entertainment analogy of “onstage” and “offstage”, cast members are constantly reminded the importance of recognizing they are “onstage” every time they step into a guest area. Just about everything is carefully planned, managed and orchestrated to ensure a positive guest experience.

Entertainment 60

Entertainment Guest Experience Hotels Culture 60

NetBase

MARCH 2, 2020

Everything is bigger in Dallas and our guest speaker was no exception. Chris Ebbeler , Director, Social Media & Community Engagement, Chili’s , gave a fun and entertaining presentation on Chili’s identity crisis. Day Two: Dallas.

Social Media 60

Social Media Multi-Channel Leadership Entertainment 60

North Highland

SEPTEMBER 16, 2019

Brands were able to target hotel guests, resort partners, or travelers who enjoyed certain types of destinations or entertainment. Today, however, things are rapidly changing, largely due to younger generations’ expectations around product, customer experience, and relationship management.

Travel 45

Travel ROI CRM Entertainment 45

DCX

OCTOBER 22, 2024

The Competitive Advantage of Embracing Failure Companies that welcome failed ideas often lead the pack in customer experience. Take the story of a certain mouse-eared entertainment company. In 2013, they launched FastPass+, a system allowing guests to book ride times months in advance using wearable MagicBands.

Social Media 52

Social Media e-support Innovation Customer Centricity 52

CSM Magazine

AUGUST 26, 2019

You can also complement the event with their unique Spa Break experience that pampers attendees with a 15-minute shoulder massage done by professional Bali spa therapists thus easing tension and reviving senses. Romantic dining.

Conference 40

Conference Entertainment Guest Experience Hospitality 40

CSM Magazine

SEPTEMBER 28, 2016

They became the “love airline” with the flashy flight attendants and the most entertaining flight experience. A strong Disney principle is that cast members should treat each other as they would a guest. Southwest Airlines began at Love Field in Dallas. People are never hired; they’re “cast for a role.”

Customer Focused 40

Customer Focused Company Airlines Culture 40

ImprintCX Articles

NOVEMBER 6, 2023

1 in the NFL’s annual Voice of the Fan survey for best game-day experience. The one I have now as VP, Guest Experience for AMB Sports and Entertainment simply because my everyday role is to create happiness inside our business and through our events for associates, team members, fans, guests, and customers.

Entertainment 52

Entertainment Culture Sports Guest Experience 52