Alida

OCTOBER 27, 2017

Before acquiring the Marvel and Star Wars universes, Walt Disney had established a long history of obsessing about great guest experiences, so a focus on its bricks-and-mortar presence is nothing new to the entertainment company. Personalization is a big part of the pilot store experience. Make it magical.

Retail 154

Retail Examples e-support Entertainment 154

CX Centric

MAY 25, 2021

The event will be titled: Driving Growth in the Hospitality Sector through Exceptional Experiences. Amongst other challenges we will delve incisively into during this much anticipated online event include: Innovative Technology, Fierce Competition etc. Hospitality Challenges.

Hospitality 52

Hospitality Guest Experience Hotels Tourism 52

Avaya

MARCH 13, 2017

From international chains to cruise lines to boutique inns and B&Bs, the hospitality industry has hundreds of millions of individuals checking in, checking out and expecting next-generation guest experiences in between—so front office operations are crucial for growth and continuity.

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

Avaya

FEBRUARY 7, 2017

This without question includes the hospitality industry, where hoteliers are working overtime to stay ahead of today’s rapid pace of innovation. smartphones, tablets, smartwatches), as well as larger interaction platforms like kiosks, to innovate the CX with flexible new touch points. So, how can hotels stay ahead?

Hotels 40

Hotels Guest Experience Hospitality Strategy 40

Avaya

JUNE 27, 2017

Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Overall, two-thirds say they have a better hotel experience when brands leverage the latest technologies. And 67% would sign up for location-based coupons and alerts.

Hospitality 53

Hospitality Guest Experience Hotels Entertainment 53

InMoment XI

SEPTEMBER 25, 2024

As the capabilities of NLP continue to expand, it further revolutionizes various industries, enhances user experiences, and opens new avenues for research and innovation. What is Natural Language Processing?

Data 195

Data Social Media Net Promoter Score Analysis 195

DCX

OCTOBER 22, 2024

However, adopting a "fail fast, learn faster" mindset can supercharge your CX innovation. How many micro-innovations have you attempted? The Competitive Advantage of Embracing Failure Companies that welcome failed ideas often lead the pack in customer experience. Take the story of a certain mouse-eared entertainment company.

Social Media 52

Social Media e-support Innovation Customer Centricity 52