Blake Morgan

DECEMBER 30, 2024

The hospitality industry in 2024 continues to prioritize emotional connections and guest well-being as key differentiators, with U.S. As guest expectations evolve, the focus has shifted toward creating meaningful interactions and personalized experiences.

Guest Experience 69

Guest Experience Hotels Hospitality Entertainment 69

Alida

OCTOBER 27, 2017

Before acquiring the Marvel and Star Wars universes, Walt Disney had established a long history of obsessing about great guest experiences, so a focus on its bricks-and-mortar presence is nothing new to the entertainment company. Personalization is a big part of the pilot store experience. Make it magical.

Retail 154

Retail Examples e-support Entertainment 154

InMoment XI

OCTOBER 3, 2024

Build Personal Relationships In the same way that customers want to have personal experiences with a brand, your clients want to have a personal relationship with your organization. You can personalize your interactions by remembering key details about their business and showing genuine interest in their success.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

CX Centric

MAY 25, 2021

On Thursday 3rd June we will host the CX Centric Conversation: Driving Growth in the Hospitality Sector through Exceptional Experiences. This will be an international interactive discussion, and will include a keynote from Alec Dalton, Senior Manager at Marriott International, and also from Sharon Head, Head of Customer Success at Freshworks.

Hospitality 52

Hospitality Guest Experience Hotels Tourism 52

Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Guest Experience 49

Guest Experience Trends Tips Hotels 49

InMoment XI

SEPTEMBER 25, 2024

Merging all three disciplines, it focuses on the interaction between computers and humans through natural language. As the capabilities of NLP continue to expand, it further revolutionizes various industries, enhances user experiences, and opens new avenues for research and innovation.

Data 195

Data Social Media Net Promoter Score Analysis 195

BirdEye

JANUARY 24, 2025

Hotels that embrace trends like challenges or interactive videos can use these major platforms to tap into a growing segment of active users who crave authentic experiences. Using paid advertising options like retargeting, hotels can directly target users whove already interacted with their social media posts or website.

Social Media 52

Social Media Hotels Strategy Marketing 52