Alida

FEBRUARY 22, 2022

with a diverse portfolio of software products and services for the architecture, engineering, construction (AEC), manufacturing, media and entertainment, and education industries. Autodesk, Inc. is an American multinational software corporation ??with

Innovation 130

Innovation Entertainment Software Industry 130

AWS Machine Learning

APRIL 11, 2024

Looking back at AWS re:Invent 2023 , Jensen Huang, founder and CEO of NVIDIA, chatted with AWS CEO Adam Selipsky on stage, discussing how NVIDIA and AWS are working together to enable millions of developers to access powerful technologies needed to rapidly innovate with generative AI. Project Ceiba has also been a focus in media coverage.

Innovation 127

Innovation Resources Entertainment Sports 127

CSM Magazine

OCTOBER 29, 2024

The iGaming industry has been experiencing significant growth in recent years, driven largely by various technological innovations. Blockchain Technology: Enhancing Transparency and Security One of the most revolutionary innovations in the iGaming world is the use of blockchain technology.

Innovation 52

Innovation Sports Entertainment User Experience 52

InMoment XI

APRIL 6, 2017

Customer experience experts from Reliant, Wells Fargo, Intel and more will share best practices and exciting innovations to improve the way customers interact with brands, products and employees. Caesars Entertainment VP Total Service Terry Byrnes and. View Article

Culture 136

Culture Sales Entertainment Innovation 136

InMoment XI

NOVEMBER 13, 2024

This contributes to consistent business growth and innovation. Repeat customers spend 67% more than new clients. As a result, retaining more customers helps maintain a stable revenue stream. It provides a competitive advantage. At-risk customers are considering alternative businesses.

Customer Retention 195

Customer Retention How To Analysis ROI 195

C3Centricity

MARCH 12, 2024

It’s about creating content that solves problems, educates, and entertains your target audience, thereby building trust and establishing your brand as an authority in your field. The Power of Content Marketing to Attract High-Quality Traffic Content marketing is another vital strategy for driving high-quality traffic.

Customer Engagement 296

Customer Engagement Engagement Competitive Advantage Entertainment 296

InMoment XI

APRIL 6, 2017

Customer experience experts from Reliant, Wells Fargo, Intel and more will share best practices and exciting innovations to improve the way customers interact with brands, products and employees. Caesars Entertainment VP Total Service Terry Byrnes and. View Article.

Culture 150

Culture Sales Entertainment Innovation 150

QuestionPro Audience

OCTOBER 24, 2018

The average consumer plans to spend 5% more than they did in 2017, an average of $1,250 each, on travel, gifts and entertainment this holiday season. Traditional store retailers are finding ways to drive traffic to stores with better values, in-store only promotions and more entertaining shopping experiences.

Retail 170

Retail Consumers Entertainment Ecommerce 170

ECXO

APRIL 10, 2024

This could involve innovative approaches to product design, unique marketing strategies, or exceptional customer service that exceeds customer expectations. Such leaps often require bold, innovative thinking, and a deep understanding of customer needs and expectations.

Connections 334

Connections Customer Experience Social Media Analysis 334

Calabrio

OCTOBER 14, 2019

Calabrio President and CEO Tom Goodmanson, along with the always entertaining Shep Hyken, Chief Amazement Officer at Shepard Presentations, will be delivering keynotes, discussing the latest trends in customer experience intelligence and how to maximize your investment in customer service technology. Innovation on Display.

Conference 33

Conference Connections Strategy Entertainment 33

Uniphore

JUNE 22, 2021

So, we had to make their rants more entertaining. If you’re a customer experience leader charged with testing the potential of innovative technologies, first listen to your front office staff. Nobody was listening when these call center agents were ranting about their everyday challenges. Well, at least, we tried.

Call Center 219

Call Center Self Service Social Media Contact Center 219

Thematic

OCTOBER 30, 2024

Continuous product innovation VoC analysis provides a constant feedback loop, offering businesses insights that inform product development and innovation. Build an innovation culture Getting in tune with customers is key to staying relevant in the market and finding innovative ways to keep up with their changing needs.

Voice of Customer 62

Voice of Customer Examples Industry Handbook 62

AWS Machine Learning

JANUARY 27, 2025

Nova Canvas, a state-of-the-art image generation model, creates professional-grade images from text and image inputs, ideal for applications in advertising, marketing, and entertainment. In his role as Senior Product Manager, Kris helps design and build AWS services to power Media & Entertainment, Gaming, and Spatial Computing.

Video 101

Video Entertainment Sports Examples 101

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Oracle

NOVEMBER 5, 2019

Retail innovation is constantly evolving, from established brands testing new customer experiences to the changing face of service delivery. What retail innovations are on the horizon for 2020? No matter where a retailer’s focused on immediately, the evolving last mile will be a key focus of retail innovation in 2020.

Retail 76

Retail Innovation Self Service Conference 76

CSM Magazine

MARCH 1, 2024

In today’s digital age, the line between sports betting and casino entertainment is increasingly blurring, creating a vibrant playground for enthusiasts of both realms. Combining the best of both worlds The fusion of sports betting and casino entertainment is a testament to the innovative evolution of the gaming industry.

Entertainment 52

Entertainment Sports Online Experience Video 52

ShepHyken

NOVEMBER 3, 2024

The author writes in a very conversational style that, while entertaining, makes some great points. Operationalize by Zeisler Consulting (Zeisler Consulting) If you’re wondering what CX really is, leave it to a marketer of course to put it succinctly and easily: CX is all about operationalizing your Brand Promise.

Customer Service 70

Customer Service Loyalty Programs Entertainment Loyalty 70

AWS Machine Learning

NOVEMBER 13, 2024

From gaming and entertainment to education and corporate events, live streams have become a powerful medium for real-time engagement and content consumption. Live streaming has been gaining immense popularity in recent years, attracting an ever-growing number of viewers and content creators across various platforms.

Resources 131

Resources Video Entertainment Fashion 131

Alida

JUNE 6, 2018

This is especially true in apparel retail, where longtime rivals Nike and Adidas have both recently invested heavily in digital transformation and innovation to stay at the top of their game. When two competitors in the apparel retail space take the same tact to drive innovation, they must be on to something.

Apparel 153

Apparel Retail Innovation Entertainment 153

NetBase

JUNE 5, 2020

The time is ripe to innovate the way movies and TV are seen. In this trend analysis, we’ll share consumer and market intelligence around: Top shows shifting to meet consumer desires for varied experiences in entertainment. MTV innovated TV with music way back when, and then over a decade later with reality TV via The Real World.

Innovation 73

Innovation Brands Social Media Advertising 73

Experience Investigators by 360Connext

OCTOBER 8, 2024

He is the 3-time Wall Street Journal and USA Today bestselling author of ten books and is widely considered one of the most entertaining and original speakers on trends, innovation and marketing in the world. About Rohit Bhargava: Rohit Bhargava ( rohitbhargava.com/ ) is on a mission to inspire more non-obvious thinking in the world.

Entertainment 143

Entertainment Retail Banking Trends 143

ShepHyken

MARCH 11, 2024

What can traditional businesses learn from innovative customer-centric strategies employed by the entertainment industry? What lessons can companies learn from the legendary rock band, Van Halen, in creating loyal customer followings?

Customer Experience 155

Customer Experience Entertainment Loyalty Customer Centricity 155

AWS Machine Learning

APRIL 9, 2025

At AWS, Maira partners with enterprise customers to accelerate the adoption of agentic applications using Amazon Bedrock, helping organizations harness the power of foundation models to drive innovation and business transformation. Mark Roy is a Principal Machine Learning Architect for AWS, helping customers design and build AI/ML solutions.

User Experience 96

User Experience System Groups Interaction 96

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. It marks the dawn of an era where innovation transcends tradition, compelling the entire industry to follow suit or risk obsolescence.

Hospitality 195

Hospitality Call Center Retail NPS 195

Vonage

JUNE 5, 2018

The Walt Disney Company’s brand of entertainment and hospitality has become synonymous with the word “magic,” as it continues to provide some of the most creative, innovative and profitable entertainment experiences and products in the world. How Disney approaches customer service.

Self Service 136

Self Service Company Hotels Entertainment 136

AWS Machine Learning

JANUARY 31, 2024

We use the IMDb and Box Office Mojo dataset to simulate a catalog for media and entertainment customers and showcase how you can build your own RAG solution in just a couple of steps. Solution overview The IMDb and Box Office Mojo Movies/TV/OTT licensable data package provides a wide range of entertainment metadata, including over 1.6

Chatbots 120

Chatbots Knowledge Base Entertainment Innovation 120

AWS Machine Learning

OCTOBER 16, 2024

During her career, she has focused on delivering transformative software development projects for the federal government and large companies in industries as diverse as advertising, entertainment, and finance. Prabir Sekhri is a Senior Solutions Architect at AWS in the enterprise financial services sector.

Customer Service 86

Customer Service Contact Center Insurance Financial 86

ShepHyken

SEPTEMBER 4, 2019

This pattern mirrors one found in the entertainment business—the four stages of an actor. Innovation must take place to keep both the product and the customer experience relevant. What I can share is that innovation in the customer experience is just as important as product innovation. Experience innovation is the secret.

Entertainment 116

Entertainment Innovation Leadership Customer Service Training 116

Alida

OCTOBER 27, 2017

Before acquiring the Marvel and Star Wars universes, Walt Disney had established a long history of obsessing about great guest experiences, so a focus on its bricks-and-mortar presence is nothing new to the entertainment company. In-store inventory innovation secures customer loyalty. Why do customers come to your store?

Retail 154

Retail Examples e-support Entertainment 154

DCX

DECEMBER 3, 2024

Impossible Ideas Made Real To get you in the impossible idea mood, let’s look at a few examples of innovations that broke the rules and set new standards just in our lifetime. Your teams become more collaborative and more creative, and that kind of shared energy is what drives real innovation. Let's get uncomfortable together.

Customer Experience 52

Customer Experience Exercises Transportation Entertainment 52

CSM Magazine

OCTOBER 21, 2024

Whether you’re in it for the thrilling slots, high-stakes poker, or just trying your luck on the roulette wheel, finding a trustworthy, entertaining, and rewarding casino is key to having a great experience. Why It Stands Out: Innovative Theme: The casino’s unique, science-themed design makes it a fun and quirky platform.

Entertainment 52

Entertainment Meeting Innovation Industry 52

AWS Machine Learning

OCTOBER 29, 2024

With over 6 years of experience as a Cloud Architect, Simone enjoys working on innovative projects that help transform the way organizations approach business problems. He has a PhD in computer science and enjoys working on different innovative projects to help support large enterprise customers.

Video 112

Video Sales Analytics Examples 112

Oracle

FEBRUARY 21, 2018

In addition to covering hot tech topics in CX like artificial intelligence and IoT, ModernCX will feature keynotes from top CX leaders, special programs, and top-notch entertainment. Innovation. Entertainment. Ready to register now for Modern Customer Experience 2018? 90+ sales activities. • 80+ commerce activities. •

Customer Experience 94

Customer Experience Entertainment Conference Case Study 94

SmartMessage Blog

JANUARY 21, 2025

From AI-driven hyper-personalization to the emergence of brands as media creators, these innovations are shaping the future of marketing. Brands Transforming Into Media Powerhouses In 2025, brands are not just marketing products; theyre creating entertainment. Collaborate with creators to align your brand with innovative storytelling.

Trends 40

Trends Marketing Entertainment Video 40

Storyminers

JANUARY 12, 2017

More customers will want more to do (information, entertainment, service, repair, etc.) Mike is the founder of Storyminers, an innovative Atlanta firm that helps retail and other service brands to envision their ideal customer experience and bring it to life. More shopping will happen before people head to the store than ever before.

Trends 171

Trends Customer Experience Wireless Entertainment 171

CSM Magazine

JANUARY 9, 2025

The iGaming industry thrives on its ability to offer immersive experiences, seamless gameplay, and unmatched entertainment. How Revpanda Supports iGaming Platforms Revpandas approach to customer service focuses on integrating innovative strategies tailored to each platforms unique needs.

Customer Service 52

Customer Service Entertainment Poor Customer Service Loyalty 52

Experience Investigators by 360Connext

OCTOBER 1, 2014

They should enlighten, entertain or educate. The Melt, a grilled cheese joint chain, came up with an innovative way to leverage the usually banal QR code to deliver a customer centric service! These small moments matter. Not disappoint like this one. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Feb 28, 2014.

e-support 274

e-support Social Media Consulting Customers 274