Alida

FEBRUARY 22, 2022

with a diverse portfolio of software products and services for the architecture, engineering, construction (AEC), manufacturing, media and entertainment, and education industries. Autodesk, Inc. is an American multinational software corporation ??with

Innovation 130

Innovation Entertainment Software Industry 130

AWS Machine Learning

APRIL 11, 2024

Looking back at AWS re:Invent 2023 , Jensen Huang, founder and CEO of NVIDIA, chatted with AWS CEO Adam Selipsky on stage, discussing how NVIDIA and AWS are working together to enable millions of developers to access powerful technologies needed to rapidly innovate with generative AI. Project Ceiba has also been a focus in media coverage.

Innovation 131

Innovation Resources Entertainment Sports 131

InMoment XI

APRIL 6, 2017

Customer experience experts from Reliant, Wells Fargo, Intel and more will share best practices and exciting innovations to improve the way customers interact with brands, products and employees. Caesars Entertainment VP Total Service Terry Byrnes and. View Article

Culture 136

Culture Sales Entertainment Innovation 136

C3Centricity

MARCH 12, 2024

It’s about creating content that solves problems, educates, and entertains your target audience, thereby building trust and establishing your brand as an authority in your field. The Power of Content Marketing to Attract High-Quality Traffic Content marketing is another vital strategy for driving high-quality traffic.

Customer Engagement 296

Customer Engagement Engagement Competitive Advantage Entertainment 296

InMoment XI

APRIL 6, 2017

Customer experience experts from Reliant, Wells Fargo, Intel and more will share best practices and exciting innovations to improve the way customers interact with brands, products and employees. Caesars Entertainment VP Total Service Terry Byrnes and. View Article.

Culture 150

Culture Sales Entertainment Innovation 150

ECXO

APRIL 10, 2024

This could involve innovative approaches to product design, unique marketing strategies, or exceptional customer service that exceeds customer expectations. Such leaps often require bold, innovative thinking, and a deep understanding of customer needs and expectations.

Connections 334

Connections Customer Experience Social Media Analysis 334

QuestionPro Audience

OCTOBER 24, 2018

The average consumer plans to spend 5% more than they did in 2017, an average of $1,250 each, on travel, gifts and entertainment this holiday season. Traditional store retailers are finding ways to drive traffic to stores with better values, in-store only promotions and more entertaining shopping experiences.

Retail 170

Retail Consumers Entertainment Ecommerce 170

Oracle

JANUARY 8, 2019

The latest customer experience innovations make it easier to watch movies you want to see on the device of your choice, and 2019 promises technology and programming innovations that will deliver more powerful viewing experiences, across screens. Movie theaters get more immersive.

Innovation 78

Innovation Entertainment Report Consumers 78

CSM Magazine

MARCH 1, 2024

In today’s digital age, the line between sports betting and casino entertainment is increasingly blurring, creating a vibrant playground for enthusiasts of both realms. Combining the best of both worlds The fusion of sports betting and casino entertainment is a testament to the innovative evolution of the gaming industry.

Entertainment 52

Entertainment Sports Online Experience Video 52

Calabrio

OCTOBER 14, 2019

Calabrio President and CEO Tom Goodmanson, along with the always entertaining Shep Hyken, Chief Amazement Officer at Shepard Presentations, will be delivering keynotes, discussing the latest trends in customer experience intelligence and how to maximize your investment in customer service technology. Innovation on Display.

Conference 33

Conference Connections Strategy Entertainment 33

Uniphore

JUNE 22, 2021

So, we had to make their rants more entertaining. If you’re a customer experience leader charged with testing the potential of innovative technologies, first listen to your front office staff. Nobody was listening when these call center agents were ranting about their everyday challenges. Well, at least, we tried.

Call Center 219

Call Center Self Service Social Media Contact Center 219

AWS Machine Learning

JANUARY 31, 2024

We use the IMDb and Box Office Mojo dataset to simulate a catalog for media and entertainment customers and showcase how you can build your own RAG solution in just a couple of steps. Solution overview The IMDb and Box Office Mojo Movies/TV/OTT licensable data package provides a wide range of entertainment metadata, including over 1.6

Chatbots 127

Chatbots Knowledge Base Entertainment Innovation 127

Oracle

NOVEMBER 5, 2019

Retail innovation is constantly evolving, from established brands testing new customer experiences to the changing face of service delivery. What retail innovations are on the horizon for 2020? No matter where a retailer’s focused on immediately, the evolving last mile will be a key focus of retail innovation in 2020.

Retail 76

Retail Innovation Self Service Conference 76

ShepHyken

MARCH 11, 2024

What can traditional businesses learn from innovative customer-centric strategies employed by the entertainment industry? What lessons can companies learn from the legendary rock band, Van Halen, in creating loyal customer followings?

Customer Experience 159

Customer Experience Entertainment Loyalty Customer Centricity 159

AWS Machine Learning

NOVEMBER 7, 2024

To stay competitive, media, advertising, and entertainment enterprises need to stay abreast of recent dramatic technological developments. Character design Character design is a crucial aspect of storytelling in media and entertainment. Stable Image Ultra 1.0 Parameters 2.6

Advertising 129

Advertising Entertainment Marketing Comparison 129

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. It marks the dawn of an era where innovation transcends tradition, compelling the entire industry to follow suit or risk obsolescence.

Hospitality 195

Hospitality Call Center Retail NPS 195

Alida

JUNE 6, 2018

This is especially true in apparel retail, where longtime rivals Nike and Adidas have both recently invested heavily in digital transformation and innovation to stay at the top of their game. When two competitors in the apparel retail space take the same tact to drive innovation, they must be on to something.

Apparel 153

Apparel Retail Innovation Entertainment 153

NetBase

JUNE 5, 2020

The time is ripe to innovate the way movies and TV are seen. In this trend analysis, we’ll share consumer and market intelligence around: Top shows shifting to meet consumer desires for varied experiences in entertainment. MTV innovated TV with music way back when, and then over a decade later with reality TV via The Real World.

Innovation 73

Innovation Brands Social Media Advertising 73

Experience Investigators by 360Connext

OCTOBER 8, 2024

He is the 3-time Wall Street Journal and USA Today bestselling author of ten books and is widely considered one of the most entertaining and original speakers on trends, innovation and marketing in the world. About Rohit Bhargava: Rohit Bhargava ( rohitbhargava.com/ ) is on a mission to inspire more non-obvious thinking in the world.

Entertainment 143

Entertainment Retail Trends Banking 143

Vonage

JUNE 5, 2018

The Walt Disney Company’s brand of entertainment and hospitality has become synonymous with the word “magic,” as it continues to provide some of the most creative, innovative and profitable entertainment experiences and products in the world. How Disney approaches customer service.

Self Service 136

Self Service Company Hotels Entertainment 136

ShepHyken

SEPTEMBER 4, 2019

This pattern mirrors one found in the entertainment business—the four stages of an actor. Innovation must take place to keep both the product and the customer experience relevant. What I can share is that innovation in the customer experience is just as important as product innovation. Experience innovation is the secret.

Entertainment 117

Entertainment Innovation Leadership Customer Service Training 117

Alida

OCTOBER 27, 2017

Before acquiring the Marvel and Star Wars universes, Walt Disney had established a long history of obsessing about great guest experiences, so a focus on its bricks-and-mortar presence is nothing new to the entertainment company. In-store inventory innovation secures customer loyalty. Why do customers come to your store?

Retail 154

Retail Examples e-support Entertainment 154

CSM Magazine

OCTOBER 21, 2024

Whether you’re in it for the thrilling slots, high-stakes poker, or just trying your luck on the roulette wheel, finding a trustworthy, entertaining, and rewarding casino is key to having a great experience. Why It Stands Out: Innovative Theme: The casino’s unique, science-themed design makes it a fun and quirky platform.

Entertainment 52

Entertainment Meeting Innovation Industry 52

CSM Magazine

NOVEMBER 25, 2024

By utilizing AI technology, broadcasters can offer music recommendations to listeners and incorporate AI voice assistants as companions on the airwaves, providing relevant updates and entertainment. This blending of radio and podcasts helps radio shows stay relevant in the evolving world of audio entertainment.

Innovation 52

Innovation Social Media Entertainment Video 52

CSM Magazine

OCTOBER 29, 2024

Video games have become much more than just entertainment. Game Worlds as Art Example As mentioned in the previous paragraph, the gaming industry has evolved significantly, going far beyond entertainment. These innovations have introduced new gaming genres and attracted even more enthusiasts.

Video 105

Video Entertainment Culture Transportation 105

Oracle

FEBRUARY 21, 2018

In addition to covering hot tech topics in CX like artificial intelligence and IoT, ModernCX will feature keynotes from top CX leaders, special programs, and top-notch entertainment. Innovation. Entertainment. Ready to register now for Modern Customer Experience 2018? 90+ sales activities. • 80+ commerce activities. •

Customer Experience 94

Customer Experience Entertainment Conference Case Study 94

Storyminers

JANUARY 12, 2017

More customers will want more to do (information, entertainment, service, repair, etc.) Mike is the founder of Storyminers, an innovative Atlanta firm that helps retail and other service brands to envision their ideal customer experience and bring it to life. More shopping will happen before people head to the store than ever before.

Trends 171

Trends Customer Experience Wireless Entertainment 171

Experience Investigators by 360Connext

OCTOBER 1, 2014

They should enlighten, entertain or educate. The Melt, a grilled cheese joint chain, came up with an innovative way to leverage the usually banal QR code to deliver a customer centric service! These small moments matter. Not disappoint like this one. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Feb 28, 2014.

e-support 274

e-support Social Media Consulting Customers 274

Alida

APRIL 27, 2018

Last week, 120 experience leaders in innovation, insights, customer operations and digital transformation gathered for the Chief Customer Officer Summit at the Park Hyatt Melbourne to discuss the state of customer experience (CX). To improve innovation, double your experiments. Drive insight-led innovation. “In

Chief Customer Officer 133

Chief Customer Officer Customer Experience Leadership Innovation 133

Kayako

APRIL 29, 2019

Multichoice, Africa’s largest satellite TV and media entertainment provider, launched an internal customer experience improvement campaign called #99 problems. The same automation and digital innovation that has revolutionized most customer journeys can also be harnessed to help teams be prepared to deliver great customer service.

Customer Service 163

Customer Service Guidelines Employee Engagement Customer Journeys 163

InMoment XI

JUNE 13, 2024

REPORT InMoment Named a Leader in The Forrester Wave : Text Mining And Analytics Platforms, Q2 2024 Learn how InMoment is pioneering innovative solutions for businesses to extract insights and drive meaningful change from their unstructured text data. Get the Report Why is Text Mining Important?

Social Media 195

Social Media Analysis Analytics Trends 195

CSM Magazine

FEBRUARY 12, 2024

To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Curate high-quality content that not only educates but also entertains and inspires your audience. Engage with High-Quality Content and Speakers Content is the heart of your corporate event.

Industry 95

Industry Tips Entertainment Transportation 95

Michelli Experience

MARCH 25, 2016

Living in the information age where there’s YouTube, from which hours are consumed for entertainment, as well as different social media platforms like Facebook and Twitter—everything has evolved to accommodate a more visual and tech-savvy generation. How can people appreciate these innovations if they don’t even know how or when to use them?

Video 100

Video Entertainment Customer Service Social Media 100

ijgolding

NOVEMBER 18, 2014

Retreat to surprising, sensory environments where amplified entertainment, vibrant lounges, modern guestrooms and innovative cocktails and cuisine create more than just a hotel experience, but a luxury lifestyle destination. Having browsed their website, my expectation equation kicked in to gear.

Customer Expectations 215

Customer Expectations Hotels Airlines Travel 215

AWS Machine Learning

APRIL 30, 2024

Amazon Transcribe Call Analytics introduces an innovative solution to streamline the post-call process and enhance productivity. During her career, she has focused on delivering transformative software development projects for the federal government and large companies in industries as diverse as advertising, entertainment, and finance.

Analytics 128

Analytics Customer Service Call Recording Contact Center 128

TechSee

JUNE 12, 2018

Through new mobile technology, AR has emerged as an innovative tool that allows brands an almost unlimited opportunity to interact three-dimensionally with consumers on their mobile devices. Brands can also incorporate entertaining activities to engage the customer. See what’s trending before making the big decision.

Self Service 152

Self Service Customer Experience Apparel Retail 152

AWS Machine Learning

JULY 15, 2024

However, traditional dubbing methods are costly ( about $20 per minute with human review effort ) and time consuming, making them a common challenge for companies in the Media & Entertainment (M&E) industry. Marco excels at leveraging cloud technologies to drive innovation and efficiency in various projects.

Video 130

Video Entertainment e-support Innovation 130