InMoment XI

OCTOBER 3, 2024

While these strategies can vary based on your business model or resources available to your customer experience program, these proven strategies can help any organization reduce customer churn and improve customer retention. 79% of consumers say that loyalty programs caused them to purchase from an organization more frequently.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

Beyond Philosophy

JUNE 1, 2015

And, what is the impact of loyalty programs on enterprise profitability? Overall, companies with loyalty programs have grown at about the same rate as companies without them; but there is variance in performance value among industries. Key among these are: Integrate Loyalty Into the Full Experience.

Loyalty Programs 60

Loyalty Programs Loyalty Airlines Hotels 60

ShepHyken

MAY 28, 2018

My Comment: Bruce Turkel is a branding expert and writes a weekly informative and often entertaining (and sometimes edgy) blog post. Is Your Social Media Customer Service Helping or Hurting Your Customer Experience? My Comment: Social Media Customer Service (Also known as Social Customer Care) continues to grow in popularity.

Customer Service 78

Customer Service Loyalty Programs Social Media Loyalty 78

InMoment XI

OCTOBER 4, 2024

A hotel chain implements a loyalty program to reward repeat customers with points that can be redeemed for discounts or other special offers. The program is likely to boost satisfaction and give existing customers an incentive to book rooms in the future. Limited channels for feedback collection.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

SurveySensum

NOVEMBER 1, 2024

In the next section, we will go over the importance of brand loyalty and how it plays such a large role in your business’s success and growth. Why Brand Loyalty Matters? The heartbeat of successful businesses is brand loyalty. Transformative Spending Power Loyal customers are worth their weight in gold.

Loyalty 52

Loyalty Customer relationships Brands Sales 52

Optimove

SEPTEMBER 16, 2024

By adopting these proven tactics, you can boost player engagement, attract younger audiences, and build stronger loyalty—essential for thriving in today’s evolving market. Send out personalized promotions to boost loyalty. Implement gamification and loyalty programs for deeper player engagement. In markets like the U.K.,

Gamification 52

Gamification Marketing Loyalty Programs Social Media 52

CSM Magazine

OCTOBER 4, 2024

The casino industry is one of excitement, entertainment, and creating an unforgettable experience for its guests. The basis of customer loyalty, as portrayed in New Jersey’s casino facilities, is not just limited to games and rooms; personal experience and modern amenities with excellent customer service are also prominent.

Customer Satisfaction 52

Customer Satisfaction Entertainment Loyalty Programs Hotels 52

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. Leverage Social Media Platforms Social media platforms like Facebook, Twitter, Instagram, and YouTube are great tools for engaging with your customers.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Bold360

APRIL 27, 2017

With the average American signed up to 29 loyalty programs and only active in 12, this human element is more essential than ever. You may even figure out how to build loyalty programs that your customers would actually want to be part of, that would actually (gasp!) engender loyalty!

Tourism 56

Tourism Travel Customer Service Airlines 56

Up Your Service

MAY 3, 2017

Good or bad, social media massively amplifies the word-of-mouth effect. Turning loyalty members into evangelists. In its 2017 travel and hospitality outlook, Deloitte predicts that customer experience will make a much bigger impact than loyalty programs on customer retention. The contact center as a concierge.

Hospitality 74

Hospitality Travel Industry Brands 74

Currency Alliance

OCTOBER 12, 2021

Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. Depending on the maturity of your loyalty program, you may already have some program partners, or be a partner in somebody else’s program.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

CSM Magazine

SEPTEMBER 8, 2023

Gamified Loyalty Programs The world loves games, and e-commerce is no exception. Besides the evident entertainment value, interactive content plays another vital role—it’s a treasure trove of insights. After all, in the age of social media, shareability equates to free advertising.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

BirdEye

DECEMBER 8, 2023

Leverage social media platforms 4. Leverage social media platforms Social media management builds brand awareness and customer loyalty. Boost your online reputation management by creating a website and establishing a social media presence. Drives revenue growth efficiently. Rebranding?

Tips 59

Tips Strategy Marketing Social Media 59

CSM Magazine

OCTOBER 18, 2023

In essence, the modern customer support landscape in the casino industry is more expansive than ever, encompassing various communication channels like social media , web chat, WhatsApp, and more. The evolution of loyalty programs signifies a shift in how businesses perceive and value their regular customers.

Customer Service 52

Customer Service Multi-Channel Loyalty Programs Social Media 52

ClientSuccess

JUNE 19, 2019

As drab and lifeless as this concept has known to become, it can be an extremely entertaining and interactive feature on your platform if used correctly, like shown in the example above. This program rewards users with points for each dollar spent. ’ How will this help? Let’s look at an example to understand this better.

Customer Retention 73

Customer Retention Strategy e-support Loyalty 73

SurveySensum

SEPTEMBER 21, 2023

In contrast, Company B chose to focus on retaining its existing customer base by introducing loyalty programs. Here’s how you can do it: Know Your Customers: Collect feedback on their purchase history, browsing habits, and social media interactions. So, create an efficient VoC Program and start listening to them.

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

Retently

MARCH 18, 2019

For example, the biggest initial selling point of Netflix was its simplicity – a great online entertainment service that saved you time. Having support reps answer phones and emails is a nice start, but many customers are likely to contact you on social media too. That trend continues to this day.

Net Promoter Score 126

Net Promoter Score Omni-Channel Company NPS 126

SurveySensum

JULY 4, 2023

Analyze customer feedback from various sources such as surveys, social media comments, and customer service interactions. Brand Example: Netflix revolutionized the entertainment industry by understanding the evolving preferences and viewing habits of customers, including the importance of effective web design.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

SurveySensum

JULY 4, 2023

Analyze customer feedback from various sources such as surveys, social media comments, and customer service interactions. Brand Example: Netflix revolutionized the entertainment industry by understanding the evolving preferences and viewing habits of customers. Basically why and how customers are interacting with your brand.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

Happy or Not

FEBRUARY 26, 2024

For example, host themed nights, let live music into their palates, and spark laughter with interactive entertainment. Infuse your space with unique decor that ignites curiosity and becomes the backdrop for countless social media shares. Frequently Asked Questions How to increase customer loyalty in restaurants?

Loyalty 36

Loyalty Industry Loyalty Programs Social Media 36

SurveySparrow

SEPTEMBER 27, 2023

Think about the last time you made an online purchase, posted on social media, or even used your smartphone to navigate through traffic. Entertainment and Content Recommendations: Streaming platforms and music services leverage big data for content recommendations, keeping users engaged.

Data 52

Data Customer Experience Loyalty Programs Social Media 52

CSM Magazine

MAY 30, 2024

Social Media: Look at the casino’s social media pages for player comments and ratings. Social media can reflect the current sentiment and any ongoing issues with the casino. A diverse selection of games ensures that players remain engaged and entertained. Maintains player engagement.

Customer Service 52

Customer Service e-support How To Social Media 52

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

C Space

MAY 20, 2020

Facebook is also working to integrate loyalty programs. The appetite for fresh entertainment during lockdown when content from traditional channels has been exhausted, along with increased demand for TV content at all times of the day, is contributing to consumers re-evaluating SVOD services,” the report’s authors conclude.

Brands 52

Brands Airlines Travel Transportation 52

Think Customers

NOVEMBER 18, 2019

These are the “I want [fill in the blank] moments” where consumers are looking for information, entertainment, assistance, or something else. Loyalty program data. Omnichannel engagement, such as app usage, browsing behavior, email engagement, and social interactions. Purchase history (both online and in-store).

Data 40

Data Strategy Customer Journeys Omni-Channel 40

SurveySparrow

JANUARY 24, 2020

A telecom company would have a terrible score when compared with a company in the online entertainment industry. Conclusion: If you got a kick out of reading this and are on the verge of sending out NPS surveys, first, engage them at every place possible, from social media to usage of customer loyalty programs.

NPS 52

NPS Survey Net Promoter Score Insurance 52

Qualtrics

DECEMBER 3, 2019

Or you could join forces with loyalty programs to offer point incentives. This could involve having daily deals which are announced through social media posts. Offering that little bit extra ensured customers chose Woolworths over its competitors, and provided a small momento to keep the kids entertained.

Retail 26

Retail Multi-Channel Loyalty Programs Brands 26

BirdEye

OCTOBER 27, 2023

Get active on social media marketing 5. Attract business partners, investors, a better workforce, social media personalities, and new customers with a growing brand. Run “refer a friend” campaigns using email, text, and social media. Engrossing, funny, and quality content often goes viral on social media.

Strategy 59

Strategy Social Media Multi-Channel Advertising 59

ShepHyken

MARCH 10, 2025

Loyalty Programs by Marketoonist (Marketoonist) According to BCG, the average US consumer now belongs to more than 15 loyalty programs. BCG also found that as the number of loyalty programs has increased, the less engaged and loyal consumers actually are. We took a unique and very entertaining approach.

Loyalty Programs 70

Loyalty Programs Customer Service Self Service Loyalty 70