InMoment XI

OCTOBER 18, 2022

A plethora of international events, crises, and phenomena has produced steep inflation throughout much of the world, and no part of the supply chain has been spared these upticking costs. The events of the last few years (and their lingering effects) have resulted in a consumer demand collapse for many goods and services.

Brands 397

Brands Transportation Wait Times Course 397

Calabrio

AUGUST 4, 2020

Workforce managers need a better process to communicate with agents about events impacting their schedule. This could be everything from intraday events—such as working overtime or voluntary time off—to notifying employees about weather related events such as snowstorms that would impact their ability to safely come to work.

Communication 299

Communication Tools Management 299

InMoment XI

MARCH 3, 2020

And at best it only happens every three to five years, often much longer, so it is truly a special event. We work in the business so we can forget how special it is to our customers. Servicing this same vehicle is often looked at in a different. View Article.

Automotive 343

Automotive Customers 343

Steve DiGioia

JUNE 21, 2021

This past weekend I helped a friend of mine and served as the maître d for an event of 200 people that he was hosting (it was great to get back to my “banquet” roots). Shortly after arriving and meeting the service team, I realized that many were inexperienced and for a few of them, this event would be their first time working as a waiter.

Course 299

Course Groups Measurement Training 299

InMoment XI

MARCH 29, 2022

For our Women’s History Month celebrations, our Women of InMoment council took the reins and scheduled events across the globe to get our team involved. Next up on our list of scheduled events was a live fireside chat with Founder and CEO of Motherly , Jill Kozoil. Here’s a quick snapshot of what WHM looks like at InMoment!

Culture 370

Culture Leadership Groups Resources 370

InMoment XI

OCTOBER 20, 2022

If you missed out on the event, don’t worry—here are five key takeaways you can use to apply to your experience programme today! Keep an eye out for more great content from XI Forum London in coming weeks, and check out the full post-event wrap up here ! 5 Pieces of Advice from Our EMEA Customer Experience Experts. #1:

Customer Experience 397

Customer Experience Customer Journeys Effort Score Culture 397

InMoment XI

MARCH 23, 2022

Despite what all the debate over The Great Resignation might imply, though, there is in fact a hierarchy of causes and events that we can definitively track to what we’re seeing in the job market right now.

Brands 370

Brands Policies Employee Engagement Employee Experience 370

BlueOcean

JULY 13, 2023

However, along with everything else in the world, the pandemic forced them to cancel the 2020 event. Blue Ocean was thrilled to partner with our client over the course of this event. In 2021, the championship went forward but with many restrictions. By 2022, fans were starved for action.

Case Study 276

Case Study Sports Customer Care Study 276

eglobalis

AUGUST 28, 2024

Libertarianism: In the context of free will posits that humans possess genuine free will and that our actions are not determined by prior events or natural laws. This view maintains that free will is incompatible with determinism (the idea that every event is caused by preceding events).

Customer Experience 247

Customer Experience Exercises Customer Service Representative Culture 247

ECXO

SEPTEMBER 6, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. Customers aren’t just transactions; they’re individuals with unique preferences, emotions, and aspirations.

Customer Experience 220

Customer Experience Data Customer Centricity Culture 220

ECXO

SEPTEMBER 30, 2023

Don’t miss out on future events that can revolutionize your approach to customer experience. Follow ECXO on LinkedIn for updates: [link] Subscribe now to The Open Access CX Professional Network for more exciting events: [link] We can’t wait to have you with us on October 5th at 2:00 PM CET for this transformative session!

Meeting 286

Meeting Customer Centricity B2C Culture 286

ECXO

AUGUST 29, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. Can a Customer Data Platform Enhance Your Customers’ Experience?

Data 289

Data Customer Experience Omni-Channel Banking 289

ECXO

OCTOBER 5, 2023

The European Customer Experience Organization the ECXO.org is delighted to introduce our upcoming event: – ”Customer Surveys are Dead!” Customer Surveys are Dead! Learn how AI will replace them. Subscribe now on LinkedIn: [link] Looking for more hands-on sessions and practical tools?

Survey 371

Survey Net Promoter Score NPS Exercises 371

InMoment XI

JUNE 30, 2022

Keep an eye out for our Q&A interviews with the speakers in the coming weeks, and check out the full post-event wrap up here ! With your employees interacting with customers every day, don’t forget to ask them what they’re seeing and experiencing—chances are their insights will point to cost savings and retention opportunities.

Customer Experience 396

Customer Experience Employee Engagement Customer Retention Communication 396

InMoment XI

JANUARY 25, 2022

Contrary to popular belief, feelings like these existed long before the COVID-19 pandemic; that event, and the stress that came with it, simply added fuel to an existing fire. One of the hard truths about The Great Resignation is that many departing employees feel that their former organizations lacked a supportive workplace culture.

Employee Engagement 397

Employee Engagement Engagement Culture Employee Experience 397

InMoment XI

OCTOBER 7, 2024

Google Post Publishing Drive sales with easy publishing from Local Listings Promote your business updates, sales, and events directly on Google through streamlined post publishing. Enhance Understanding: Add comments describing events and observations for specific areas of charts and graphs. Strongest Signals 5.

Competitive Advantage 243

Competitive Advantage Innovation Comparison Roadmap 243

ECXO

JANUARY 25, 2022

Share this event: If you want to get in touch with Ray Garber, he is on LinkedIn. Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software.

Customer Relationship Management 293

Customer Relationship Management Innovation Analytics Employee Experience 293

ECXO

MARCH 10, 2024

At the European Customer Experience Organization , we believe that Women’s Day is not just a once-a-year event but a daily commitment—from our homes to our businesses. It’s a day to recognize the progress made towards gender equality while acknowledging the work that still lies ahead.

Connections 363

Connections Leadership Innovation Customer Experience 363

Experience Investigators by 360Connext

OCTOBER 5, 2021

Organize educational events with speakers from both inside and outside the organization focused on customer experience. Challenge attendees to participate in some ways beyond the events. Bring in outside experts on data analysis, customer communications, and other “hot topics” to attract attention.

Customer Journeys 367

Customer Journeys Social Media Contact Center How To 367

InMoment XI

MARCH 22, 2022

For what feels like much longer than a few weeks, the InMoment team has watched along with everyone else the horrific events unfolding in Ukraine.

Healthcare 74

Healthcare Resources Examples 74

InMoment XI

NOVEMBER 25, 2024

Google Posts are an invaluable tool for businesses to communicate updates, offers, and events directly to their audience. These posts appear on your business listing, providing a direct channel to communicate updates, promotions, and events. Events: Share details of upcoming events to increase registrations and drive foot traffic.

Multi-Channel 195

Multi-Channel Software Policies Strategy 195

Steve DiGioia

NOVEMBER 15, 2021

Many years ago, while I was supervising a banquet event, I came across this sweet little old lady who would constantly crash the cocktail hours for the business events. My property hosted many groups that, after their day-long meeting, would have a 1-hour farewell reception for the attendees.

Hospitality 48

Hospitality Groups Customer Service Meeting 48

InMoment XI

DECEMBER 27, 2021

This is exactly what we discussed at a recent event with InMoment client Julie (JB) Booth , Head of UX/CX at Columbia Sportswear. But in reality, these moments are really opportunities to slam our assumptions, dive into our feedback data, and improve experiences.

Customer Experience 397

Customer Experience Exercises Customers Tips 397

Experience Investigators by 360Connext

AUGUST 6, 2024

Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders. Ready for another CX Pulse Check? What would our world look like if businesses prioritized protecting their service workers from abusive customers?

Entertainment 300

Entertainment Culture Consulting Connections 300

ECXO

NOVEMBER 19, 2024

Community Building : Create spaces where customers can connect, such as online forums, social media groups, or live events. Whether it’s through online forums, social media groups, or customer events, building a community can transform your customers into a loyal tribe.

Customer Experience 295

Customer Experience Social Media Customer Journeys Touchpoint 295

InMoment XI

SEPTEMBER 28, 2021

Businesses use a variety of statistical techniques to make predictions about the potential for future events. Once you’ve validated the data against your program goals and established trends and patterns, it’s time to make a plan.

Loyalty 389

Loyalty Tips Feedback Advertising 389

ECXO

APRIL 28, 2021

You are invited to our second event with the fantastic Tabitha Dunn , the Chief Customer Officer, Head of Customer Experience and Global Sales Excellence at Ericsson. SHARE ARTICLE. Share on facebook. Share on twitter. Share on linkedin. Share on email. Share on whatsapp. Tabitha Dunn guest speaker for ECXO announced.

Chief Customer Officer 296

Chief Customer Officer Roadmap Healthcare Customer Experience Professionals 296

ECXO

JULY 4, 2023

The best customer intelligence software will integrate seamlessly with most vendors.

Analytics 368

Analytics Marketing Fashion Advertising 368

InMoment XI

NOVEMBER 16, 2021

They didn’t survey customers that went to a dealership and paid for the repair/service themselves (customer-pay events). This not only helps in reducing abandonment, but also helps customers recall the event accurately so they can give more thorough feedback. The reason was simply a system issue.

Survey 370

Survey Automotive Comparison Hotels 370

Kerry Bodine

AUGUST 2, 2021

While this webinar will be geared towards procurement professionals, it’s a must-attend event for anyone who works behind the scenes and wants to better connect their work to the customer experience and positive business outcomes. So… how exactly does customer centricity apply to the procurement function? You’ll have to join us to find out!

Customer Centricity 50

Customer Centricity Consulting Connections Customers 50