InMoment XI

FEBRUARY 3, 2025

For example, say a community discusses an upcoming neighborhood-wide event on social media. A retailer might pick up on this via CI and run a hyper-local ad campaign with digital marketing messages highlighting products that people might want for that event.

Social Media 195

Social Media Call Center Multi-Channel Advertising 195

InMoment XI

OCTOBER 25, 2024

Host Special Events Special events and promotions are a great way to drive customer interest and boost your reputation. An event like this helps you generate public interest in your brand, as customers love creative events that contribute to a good cause. This ensures they’re always prepared to offer top-tier service.

Feedback 195

Feedback Management Social Media ROI 195

ECXO

FEBRUARY 10, 2025

” Two people, same event, totally different emotional experiences. Rashomon, Inception, Buddhism, and the Multiple Truths of Customer Experience Hollywood has long played with the idea that the same event can be seen from completely different perspectives. Same event, different perspectives.

Customer Experience 168

Customer Experience Self Service Social Media Customer Expectations 168

Optimove

MARCH 4, 2025

The post How OptiLive Keeps Players Hooked During Live Sporting Events appeared first on Optimove.

Sports 52

Sports Tips CRM Customer Relationship Management 52

AWS Machine Learning

JANUARY 22, 2025

On our SASE management console, the central events page provides a comprehensive view of the events occurring on a specific account. With potentially millions of events over a selected time range, the goal is to refine these events using various filters until a manageable number of relevant events are identified for analysis.

Knowledge Base 110

Knowledge Base User Experience Examples Data 110

eglobalis

AUGUST 28, 2024

Libertarianism: In the context of free will posits that humans possess genuine free will and that our actions are not determined by prior events or natural laws. This view maintains that free will is incompatible with determinism (the idea that every event is caused by preceding events).

Customer Experience 309

Customer Experience Exercises Customer Service Representative Culture 309

InMoment XI

NOVEMBER 7, 2024

With InMoment’s XI Platform, you can automate event-based workflows that allow you to respond to customer actions as they happen. These workflows can be tailored to specific triggers, such as a recent purchase, a support ticket resolution, or a recently attended event.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

AWS Machine Learning

MARCH 6, 2025

The result is a system that delivers comprehensive details about events, weather, activities, and recommendations for a specified city, illustrating how stateful, multi-agent applications can be built and deployed on Amazon Web Services (AWS) to address real-world challenges.

System 89

System Analysis Tools Examples 89

AWS Machine Learning

JANUARY 22, 2025

The event has the requested information in the content( FlowMultiTurnInputContent ) field. Once I have these details, I can search for available flights for you." } } Because the flow cant continue until more input is received, the flow also emits a FlowCompletionEvent event. I've successfully booked your flight to Paris.

Travel 129

Travel Hotels e-support Examples 129

Steve DiGioia

MAY 23, 2022

Plan an event that features one of your products. For example, a bakery can host an event entitled “Cake Baking Secrets”, or a clothing store can hold a fashion show right around the time of the high school prom. Events are great ways to get potential new customers from the neighborhood.

Fashion 361

Fashion Sports Hospitality Hotels 361

InMoment XI

OCTOBER 18, 2022

A plethora of international events, crises, and phenomena has produced steep inflation throughout much of the world, and no part of the supply chain has been spared these upticking costs. The events of the last few years (and their lingering effects) have resulted in a consumer demand collapse for many goods and services.

Brands 397

Brands Transportation Wait Times Course 397

ECXO

FEBRUARY 20, 2025

Maria organized weekly Coffee and Conversation mornings, where patrons could enjoy a complimentary espresso while discussing local events, fostering a sense of community. Personalized Experiences: Create unique experiences that resonate with customers on a personal level. Move beyond a focus on features to emphasize benefits.

Loyalty 293

Loyalty Competitive Advantage Advertising Feedback 293

Retently

NOVEMBER 29, 2024

Whether it’s after a purchase, during onboarding, or after an event, these surveys help you gather valuable feedback right when it matters most. Event or In-Person Experience In-person experiences, such as physical stores or events, offer opportunities for face-to-face engagement. Open-ended: “What did you like most?”

Survey 120

Survey Ecommerce Feedback Interaction 120

ECXO

MARCH 19, 2025

Silent services, therefore, arent just a technological shiftthey represent a lasting behavioral change shaped by global events. Even as restrictions eased, many found they preferred this way of operating. Heres why businesses are embracing the quiet revolution: 1.

Customer Experience 216

Customer Experience Self Service Chatbots Trends 216

Steve DiGioia

JUNE 21, 2021

This past weekend I helped a friend of mine and served as the maître d for an event of 200 people that he was hosting (it was great to get back to my “banquet” roots). Shortly after arriving and meeting the service team, I realized that many were inexperienced and for a few of them, this event would be their first time working as a waiter.

Course 299

Course Groups Measurement Training 299

InMoment XI

MARCH 29, 2022

For our Women’s History Month celebrations, our Women of InMoment council took the reins and scheduled events across the globe to get our team involved. Next up on our list of scheduled events was a live fireside chat with Founder and CEO of Motherly , Jill Kozoil. Here’s a quick snapshot of what WHM looks like at InMoment!

Culture 370

Culture Leadership Groups Resources 370

InMoment XI

JANUARY 22, 2025

The change happens over time, not instantly, and there are always concurring factorsmaybe there was a good sale or big event or snowstorm that coincided with the changes. Host local in-store events. This approach is especially effective when promoting new stores, seasonal events, or time-sensitive deals.

How To 195

How To Social Media Software ROI 195

InMoment XI

OCTOBER 20, 2022

If you missed out on the event, don’t worry—here are five key takeaways you can use to apply to your experience programme today! Keep an eye out for more great content from XI Forum London in coming weeks, and check out the full post-event wrap up here ! 5 Pieces of Advice from Our EMEA Customer Experience Experts. #1:

Customer Experience 397

Customer Experience Customer Journeys Effort Score Culture 397

Experience Investigators by 360Connext

NOVEMBER 5, 2024

She’s also spent over 10 years as the Idea Strategist for one of only nine legacy-level TEDx events and was named to the Thinkers50 Radar in 2022. She’s a judge and mentor for the Harvard Innovation Labs and a professional advisor at the Martin Trust Center for MIT Entrepreneurship.

Banking 143

Banking Customer Centricity Culture Communication 143

AWS Machine Learning

OCTOBER 31, 2024

To dispatch interaction events to the solution deployed in this post, Google Chat sends requests to your API Gateway endpoint. By completing these steps, the new Amazon Bedrock chat app should be accessible on the Google Chat console for the persons or groups that you authorized in your Google Workspace.

Knowledge Base 123

Knowledge Base Interaction Groups Customers 123

InMoment XI

MARCH 23, 2022

Despite what all the debate over The Great Resignation might imply, though, there is in fact a hierarchy of causes and events that we can definitively track to what we’re seeing in the job market right now.

Brands 370

Brands Policies Employee Engagement Employee Experience 370

ECXO

SEPTEMBER 30, 2023

Don’t miss out on future events that can revolutionize your approach to customer experience. Follow ECXO on LinkedIn for updates: [link] Subscribe now to The Open Access CX Professional Network for more exciting events: [link] We can’t wait to have you with us on October 5th at 2:00 PM CET for this transformative session!

Meeting 296

Meeting Customer Centricity B2C Culture 296

ECXO

SEPTEMBER 6, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. Customers aren’t just transactions; they’re individuals with unique preferences, emotions, and aspirations.

Customer Experience 227

Customer Experience Data Customer Centricity Culture 227

BlueOcean

JULY 13, 2023

However, along with everything else in the world, the pandemic forced them to cancel the 2020 event. Blue Ocean was thrilled to partner with our client over the course of this event. In 2021, the championship went forward but with many restrictions. By 2022, fans were starved for action.

Case Study 276

Case Study Sports Customer Care Study 276

ECXO

OCTOBER 5, 2023

The European Customer Experience Organization the ECXO.org is delighted to introduce our upcoming event: – ”Customer Surveys are Dead!” Customer Surveys are Dead! Learn how AI will replace them. Subscribe now on LinkedIn: [link] Looking for more hands-on sessions and practical tools?

Survey 380

Survey Net Promoter Score NPS Exercises 380

ECXO

AUGUST 29, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. Can a Customer Data Platform Enhance Your Customers’ Experience?

Customer Experience 296

Customer Experience Data Omni-Channel Banking 296

InMoment XI

JUNE 30, 2022

Keep an eye out for our Q&A interviews with the speakers in the coming weeks, and check out the full post-event wrap up here ! With your employees interacting with customers every day, don’t forget to ask them what they’re seeing and experiencing—chances are their insights will point to cost savings and retention opportunities.

Customer Experience 396

Customer Experience Employee Engagement Customer Retention Communication 396

AWS Machine Learning

MARCH 18, 2025

The LLM analyzes the text, identifying key information relevant to the clinical trial, such as patient symptoms, adverse events, medication adherence, and treatment responses. These insights can include: Potential adverse event detection and reporting. Identification of protocol deviations or non-compliance. No problem!

Healthcare 87

Healthcare Analysis Knowledge Base Report 87

InMoment XI

JANUARY 25, 2022

Contrary to popular belief, feelings like these existed long before the COVID-19 pandemic; that event, and the stress that came with it, simply added fuel to an existing fire. One of the hard truths about The Great Resignation is that many departing employees feel that their former organizations lacked a supportive workplace culture.

Employee Engagement 397

Employee Engagement Engagement Culture Employee Experience 397

Comm100

DECEMBER 10, 2024

Metric/Event What It Is Why Its Important Daily Active Users (DAU) Unique players engaging daily Tracks daily player engagement and platform activity trends. For instance, you could send them event-based promotions and bonuses through other channels like email, SMS, WhatsApp, Telegram, and more.

Strategy 130

Strategy Multi-Channel Loyalty Social Media 130