GetFeedback

SEPTEMBER 19, 2018

When it comes to collecting customer feedback, most people think of a traditional Net Promoter Score survey. We’re here to help you think bigger about feedback, so we’ve compiled the Top 10 ways you should be collecting feedback. Support Feedback. Lost Sales Feedback. Help Article Feedback. Product Feedback.

Survey 199

Survey Net Promoter Score Data Effort Score 199

GetFeedback

JULY 29, 2019

Collecting survey feedback from your customers is easier now than it has ever been before. But while collecting survey feedback is simple, the real value is in actioning that feedback. Receiving actionable survey feedback. You need to include questions which are likely to deliver actionable feedback. .

Survey 150

Survey Feedback How To Net Promoter Score 150

Experience Investigators by 360Connext

JUNE 22, 2021

Or maybe they have been trying to share feedback , but don’t feel heard. Those moments are sometimes more tied to the customer’s life events like moving, buying a house, or needing different options. Those post-event surveys can also be a great place to look for what customers are missing. Seek feedback when a customer leaves.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

delighted

NOVEMBER 3, 2022

If you want to create a great product that your customers will love (and continue to buy), you first need a great product roadmap. Haven’t built or managed a product roadmap before? What is a product roadmap? Why is a product roadmap important? A product roadmap is your plan of action for the future of your business.

Roadmap 89

Roadmap Effort Score Tips Survey 89

SurveySparrow

SEPTEMBER 4, 2020

We had recently hosted an Ask Me Anything event about creating product roadmaps which made us delve deeper into its importance. We found that you can utilize your roadmap to up your product strategy game, improve decision-making, and steer your business on the path to success! What is a product roadmap?

Roadmap 96

Roadmap Effort Score How To Metrics 96

Retently

MARCH 17, 2025

Ready-to-use examples for different reporting styles, whether youre all about the numbers, customer feedback, or a mix of both. Identifies patterns & recurring pain points in customer feedback. Cross-Team Collaboration Impact : Has logistics or product quality improved based on CX feedback? Whats in it for you?

Report 90

Report How To Effort Score NPS 90

Calabrio

JANUARY 2, 2020

From January 13, all email communications such as product updates, event invites (including webinars) and thought leadership content will come from a Calabrio.com email address. Seamless and consistent communications. We’ve made it easy to communicate with us.

Brands 221

Brands Social Media Roadmap Contact Center 221

Retently

MARCH 5, 2024

Acknowledging your customers with a “Thank you for your feedback” is more than good manners; it’s crucial for building lasting relationships. This article will also explore 25 ways to say “Thank you for your feedback”, each designed to improve customer relations and foster a positive business image.

Feedback 139

Feedback Effort Score Social Media Customer Satisfaction 139

Calabrio

JANUARY 2, 2020

From January 13, all email communications such as product updates, event invites (including webinars) and thought leadership content will come from a Calabrio.com email address. Seamless and consistent communications. We’ve made it easy to communicate with us.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

BirdEye

DECEMBER 28, 2024

Regularly update operating hours and contact information: Regular updates to operating hours, especially during holidays or special events, maintain profile accuracy. Include a blog section for sharing restaurant news, events, and culinary content. Create engaging posts about daily specials, events, and promotions.

Tips 97

Tips Social Media Chatbots System 97

InMoment XI

JANUARY 10, 2023

How can that data be used to trigger a request for feedback? Enable stakeholders to respond to customer feedback quickly by moving feedback into the systems they use everyday. This can include determining where data will be aggregated into a single VoC feedback hub for research into and across journey points.

Customer Experience 243

Customer Experience Management Customer Journeys Effort Score 243

Retently

OCTOBER 23, 2024

While the buyer journey lays out the roadmap for customer success, surveys help identify the hidden bumps along the way. Taking the importance of collecting customer feedback out of the way, where do we start? This means knowing when to listen, where to improve, and how to turn interactions into growth opportunities.

Ecommerce 109

Ecommerce Survey Retail NPS 109

Thematic

MARCH 29, 2020

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. Whether your product is a vacuum cleaner, a mobile app, or a SaaS solution, product feedback should drive decision-making. I spent the last 5 years building Thematic , a customer feedback solution.

Feedback 111

Feedback How To Analysis e-support 111

ChurnZero

MARCH 7, 2025

3: Customer marketing: A community helps identify champions, supports upsell/cross-sell opportunities, and provides feedback for your product roadmap. Lightweight community software works well when focused on specific areas like social interactions, events, or forum discussions. 3: Best-in-class community software.

How To 52

How To Roadmap Self Service Gamification 52

Retently

SEPTEMBER 3, 2024

Through our CX surveys and advanced feedback analytics, we enable businesses to truly understand their customers and turn that understanding into action. Key Takeaways We use post-trial and recurring NPS feedback to consistently refine our product and quickly adapt to customer needs.

B2B 152

B2B NPS Effort Score Survey 152

QuestionPro Audience

JULY 26, 2018

What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. ” Here’s a strategic roadmap (or hack) for tapping into that overwhelmingly positive data to fuel that important imagination. It helps guide where creative is going to go.”

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

Customer Bliss

AUGUST 15, 2017

After leading the Customer Relations team for Thomas Cook in Germany she built up and developed an industry-leading Quality Management function for the whole Group with a focus on continuously improving the companies’ hotel portfolio and helping hotels to improve their quality and their customer experience by working actively with Customer feedback.

Travel 204

Travel Industry Hotels Customer Journeys 204

Gainsight

OCTOBER 15, 2024

Data Alchemy: How Gainsight’s Survey Tools + AI Turned User Feedback into Pure Gold Join Angela Felicissimo, Vice President Global Customer Success, Learnship for an insightful session on how to turn your user data into a powerful growth tool. Their stories can inspire your own initiatives and provide a roadmap for future successes.

Customer Success 52

Customer Success Conference Sports Roadmap 52

Retently

JULY 28, 2019

Whether your team uses Retently or you’re just curious to learn more about customer feedback workflow automation, take a look at these practical ideas: 1. Automate the feedback loop. Or, you could send automated conversation starters to customers who leave no text feedback. Channel positive feedback.

Feedback 85

Feedback Effort Score Survey NPS 85

GetFeedback

OCTOBER 4, 2019

The feedback from customer surveys provides you with that voice. Here are a couple of ways collecting survey data can help different departments: Customer support: For your support team, the benefits of customer feedback is more direct. Why survey data collection should be a company priority. Did they just make a purchase or sign up?

Survey 150

Survey Data Competitive Advantage Touchpoint 150

InMoment XI

OCTOBER 3, 2024

Seek Customer Feedback In order to improve customer retention, you will need to solicit and respond to customer feedback. To increase customer retention, make sure you have dedicated resources to responding to customers and identifying actionable insights from customer feedback.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

GetFeedback

FEBRUARY 18, 2019

Engagement means following up on each response to show your appreciation for the feedback, uncover more information, and reveal opportunities to connect. Your customer took the time and thought to respond to your NPS survey with valuable feedback. They may not have expected anyone to review their feedback. The NPS Promoter .

NPS 199

NPS Net Promoter Score How To Effort Score 199

Retently

JULY 3, 2024

When the goal is to extract genuine feedback without compromising privacy, the challenge lies in finding the appropriate anonymous feedback tool. Key Takeaways Anonymous feedback tools ensure open, safe, and honest communication, increasing the likelihood of receiving genuine insights from employees and customers alike.

Tools 78

Tools Feedback Analytics Survey 78

Lumoa

JANUARY 19, 2023

This department is tasked with analyzing customer feedback and data and disseminating its findings to improve the organization’s processes, products, and services. Decide When and How to Collect Data and Feedback 4. Furthermore, customers remember their good and bad experiences with brands. In This Article: Preliminary Steps 1.

Customer Experience 221

Customer Experience Net Promoter Score How To Customer Journeys 221

Thematic

APRIL 17, 2019

Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? As you start to build out your product roadmap, the team asks themselves: What are we hearing all of the time? Alyona: Awesome.

Roadmap 63

Roadmap Analysis Data Company 63

BirdEye

MARCH 6, 2025

Think of this as your roadmap to winning over potential customers. Each location needs to appear accurately across platforms, respond to local customer feedback, and optimize for local SEO to drive real-world visits. Use Google Posts to share promotions, updates, and events. Apologize and offer solutions for negative feedback.

Tips 85

Tips Tools Social Media Multi-Channel 85

PeopleMetrics

MARCH 25, 2022

The input collected through CAB interactions is then put to use to guide specific business objectives, like product roadmapping or adjusting marketing messaging. This approach requires less commitment from busy members and can yield extremely helpful continuous feedback. Product roadmapping. Back to Top. Pricing changes.

Roadmap 118

Roadmap Feedback B2B Survey 118

Experience Investigators by 360Connext

AUGUST 22, 2023

Embrace Your Customer Feedback If you aren’t listening to customers, how do you know what they really want? Create a strategy to gather ratings, scores, and regular feedback from customers. What will you do with this feedback? Focus on just a few feedback channels at first to get comfortable with the process.

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

Experience Investigators by 360Connext

SEPTEMBER 16, 2024

They’re all about the customer’s perspective, making them different from process maps or product roadmaps, for example. Collaboration : Can different teams within your organization work together in the tool to share feedback, align priorities, and collaborate on improving the customer journey?

Customer Journeys 162

Customer Journeys How To Multi-Channel Roadmap 162

ChurnZero

APRIL 22, 2022

Our CS team collects, reviews and follows up on every piece of customer feedback, whether positive or negative. We want you to know that you’re heard, and that your feedback counts. The 2022 CODiE Award winners will be announced in a virtual event on June 8, 2022. When you speak, we listen. this October. Until June… stay tuned.

Customer Success 98

Customer Success Roadmap Conference Feedback 98

Customer Bliss

NOVEMBER 15, 2018

When starting out in her role as Vice President and CXO, Samantha spent a lot of time with the sales team at events and quickly learned from them that the Co-op’s products and services weren’t up to par with customer needs. Doing a user experience audience was really the secret sauce for giving us the roadmap for what we needed to do.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Retently

AUGUST 26, 2019

In order to genuinely understand customers and increase retention, businesses need to focus a big part of their resources and manpower on customer feedback. The way someone approaches feedback can make or break their business. How Important Is Customer Feedback? What Is the Customer Feedback Loop? Customer Feedback Loop.

Feedback 71

Feedback Social Media Effort Score Net Promoter Score 71

Thematic

APRIL 17, 2019

How to Use Insights To Drive Product Roadmap. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? As you start to build out your product roadmap, the team asks themselves: What are we hearing all of the time? So, started going to events. I met people.

Roadmap 54

Roadmap Customer Insights Company User Experience 54

DCX

DECEMBER 22, 2024

-Mark This week’s must-read links: Retail Personalization Gets a Boost from AI Cars That Dream: Land Rover’s Bold Move Wing + DoorDash: Drones in Dallas Your Ultimate Guide to the Top CX Events of 2025 Listen Up: Are You Really Hearing People? No fluff, no filler—just proven tips to get everyone on the same page.

Retail 52

Retail Self Service Tips Customer Centricity 52

Gainsight

FEBRUARY 21, 2020

Before your next roadmap planning meeting, make sure you’re not making any of the following product experience mistakes and make fixing them a priority. Are you holding a user event? Set up an in-app engagement for users within a radius of the event urging them to register. How do you prioritize your product roadmap?

Case Study 89

Case Study Roadmap Study Feedback 89

DCX

JANUARY 5, 2025

Use real feedback, operational data, and research to make sure your map reflects what’s actually happening—not what you think is happening. Experience = product: A gorgeous store, killer service, or even unboxing that feels like an event—those moments are as important as the thing you’re selling. But honestly?

Customer Journeys 52

Customer Journeys Retail Tips Customer Centricity 52

Customer Bliss

AUGUST 3, 2018

Rob breaks down a formula for building a roadmap to help your organization build customer loyalty: Roadmap to Loyalty Leadership: Establish the baseline of the economic value of improving relative to the competition. This partnership ensures that I can continue these shows that you’ve shared such positive feedback on.

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120