Experience Investigators by 360Connext

JUNE 22, 2021

Those moments are sometimes more tied to the customer’s life events like moving, buying a house, or needing different options. Those post-event surveys can also be a great place to look for what customers are missing. Others might be motivated by gamification. Find out if there are common themes among those who left.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

Optimove

JANUARY 20, 2025

By delivering real-time, personalized messages based on player interests and live game events, OptiLive helps sportsbooks increase engagement, drive more in-play bets, and enhance player lifetime value. AI-Driven Gamification designed to increase player engagement and retention through personalized gaming experiences.

Sports 75

Sports CRM Marketing Gamification 75

Optimove

DECEMBER 18, 2024

Player Retention as a Priority: European operators emphasize player retention through loyalty segmentation, gamification, and reactivation campaigns, which LATAM operators can adopt to reduce churn and drive long-term revenue. Time It Right : Deliver promotions during peak moments, like live events, to maximize relevance and impact.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

Gainsight

APRIL 11, 2025

Tools like community forums, knowledge base articles, and gamification are all great, but how do you build a community thats more than the sum of its parts? Educational programs (including live events) that drive onboarding, adoption, and more. Exclusive community perks like discount codes to events.

How To 52

How To Gamification Effort Score eBook 52

Optimove

AUGUST 29, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: For iGaming and sports betting operators, this post defines AI-orchestrated gamification and illustrates how it can transform player engagement strategies by delivering more dynamic and personalized experiences, directly impacting customer lifetime value and key business metrics.

Gamification 52

Gamification Multi-Channel Sports Measurement 52

Calabrio

AUGUST 7, 2019

Anyone working in the contact center industry knows Customer Contact Week (CCW) to be the end-all, be-all event for customer experience, contact center and customer care professionals. When ICCU—the number-one performing credit union in the U.S.

Contact Center 189

Contact Center Net Promoter Score Effort Score Gamification 189

Calabrio

APRIL 11, 2025

Structure the Agent Training Journey: Key Training Phases As we underlined at the outset of this guide, effective training cant be a single, one-off event; it needs to be an ongoing process that supports team members at every stage of their development journey. This is one of the effective call center training ideas.

Contact Center 130

Contact Center Training Call Center Average Handle Time 130

Optimove

JULY 29, 2024

Gamification Optimove revolutionizes customer engagement by powering the first AI-Orchestrated Gamification Solution. Optimove seamlessly integrates with gamification leaders Captain Up and Gamanza to unlock the entire customer journey, creating captivating experiences that keep your audience engaged and eager for more.

Gamification 40

Gamification CRM Touchpoint Customer Journeys 40

Beyond Philosophy

JUNE 11, 2015

Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends.

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

Optimove

AUGUST 12, 2024

In iGaming and sports betting, this just right gamification zone helps operators gain higher player satisfaction, retention, and deeper engagement. In this post, discover how Optimove’s AI-orchestrated gamification keeps players engaged by striking the perfect balance between challenge and ease.

Gamification 52

Gamification Engagement Sports Multi-Channel 52

CSM Magazine

APRIL 3, 2025

Gamification and FOMO : PEPE’s viral growth was fueled by gamified elements, such as staking rewards and rapid token launches. Host Virtual Stores : Brands can set up dynamic, interactive stores in the metaverse, where customers can explore products, interact with sales representatives, and even attend events.

Customer Experience 52

Customer Experience Loyalty Programs Government Gamification 52

Calabrio

OCTOBER 15, 2019

This event is the perfect opportunity to let our customers shine by turning the spotlight on the successes they have achieved using Calabrio. That’s why one of the great highlights of each year is the ONE Awards ceremony, which took place today at our annual customer conference, Calabrio Customer Connect. The Engager – Blue Ridge.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

Optimove

FEBRUARY 23, 2025

OptiLive : OptiLive revolutionizes fan engagement by tapping into a live data feed of events and statistics, using AI to automatically identify customers most likely to be interested, and triggering hyper-relevant real-time messages with event details.

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

Optimove

JANUARY 28, 2025

It combines real-time sports data with CRM insights to deliver personalized, in-play betting messages during live sporting events. Unlike traditional pre-match betting, live betting adjusts odds dynamically based on the events unfolding during the game, such as a goal, foul, or timeout. goals, penalties, etc.)

Sports 59

Sports CRM Gamification Tips 59

Lithium

OCTOBER 12, 2022

The idea was that if you added some version of gamification and the proper motivation to community users, the digital community would outperform most of its competitors. Gamification floats through various strategies and online communities, but what exactly is gamification in the context of digital communities?

Gamification 52

Gamification Entertainment Video System 52

Optimove

DECEMBER 3, 2024

Sports fans are no longer limited to guessing outcomes before a match starts; they can react to live events, leveraging their insights and instincts. Sports marketers must deliver timely, relevant campaigns without relying on manual efforts that can’t keep up with the pace of live events.

Sports 52

Sports Gamification How To Tips 52

CSM Magazine

JUNE 27, 2023

Businesses and groups may now use events to interact with their target audience, build brand recognition, and leave a lasting impression. By utilising the expertise of event management services , businesses can make sure that their essence is seamlessly woven into every aspect of the day, from the first invitation to the follow-up.

Brands 52

Brands Management Social Media Gamification 52

SurveySparrow

MAY 29, 2024

Planning and executing an event can be nerve-wracking. And when we’re focused on our own little event tunnel, from strategy and venue to content, promotion and registration, it’s easy to lose sight of the people at the other end of it all – our audience. That’s why event feedback is crucial. Here we go!

Feedback 52

Feedback How To Social Media Survey 52

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

Gamification 64

Gamification Meeting Engagement Sports 64

CSM Magazine

OCTOBER 21, 2024

Technology: Your Wingman, Not the Main Event Technology can enhance the experience, but it shouldn’t be the experience. Gamification can work wonders here too. Rotate displays often, introduce limited-time offers, or host in-store events. A great rewards program is intuitive, easy to join, and worth the effort.

Retail 52

Retail Engagement Customer Experience Tips 52

Calabrio

OCTOBER 3, 2019

So, while the concept of self-service for shift preferences, trades, overtime or time-off is nothing new, these latest innovations mark the first time that employees have the power to really manage their own schedules as unexpected life events happen on the day or as appointments pop up in the week ahead.

Self Service 145

Self Service Contact Center Gamification Competitive Advantage 145

ChurnZero

MARCH 7, 2025

Lightweight community software works well when focused on specific areas like social interactions, events, or forum discussions. Finally, consider gamification to identify and encourage the right behaviors through badges and recognition. This intermediate stage offers offers affordable solutions with limited analytical capabilities.

How To 52

How To Roadmap Self Service Gamification 52

CSM Magazine

JUNE 10, 2021

Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people. Also, try to take a lead role in organising company-wide events, which get different departments mixing. Make internal knowledge easily available – move away from “knowledge management” and towards “knowledge sharing”.

Gamification 105

Gamification How To Call Recording Analytics 105

Totango

FEBRUARY 14, 2022

Provide early access to a new educational resource or event. Quality time doesn’t have to mean taking your customer out for a nice meal or inviting them to a special event (which is much more difficult in our post-COVID world). Use gamification methods to encourage customers to use and engage with your product regularly.

Customer Success 91

Customer Success How To Gamification Social Media 91

Optimove

OCTOBER 25, 2022

The Fix: ‘Mobile attribution’ – by tracking user events, and gleaning deep insights into how your audience behaves along each stage of their journey, you’ll be able to optimize almost every element of your mobile app. The Fix: Successful app gamification can do wonders for increasing app engagement.

Marketing 98

Marketing Gamification How To Analytics 98

ShepHyken

MAY 26, 2023

These programs go beyond transactional rewards and focus on creating meaningful, personalized interactions that foster lasting loyalty. These programs revolutionize how businesses engage and retain customers by incorporating elements such as gamification, personalization, experiential rewards, and social loyalty.

Loyalty Programs 62

Loyalty Programs Loyalty Gamification Customer Experience 62

CSM Magazine

AUGUST 27, 2024

From virtual reality simulations to gamification, the latest tech-driven approaches are transforming how businesses train their teams. Engaging Employees Through Gamification According to NIIT, gamification has emerged as a powerful tool in customer service training, offering a fun way for employees to develop essential skills.

Customer Service Training 52

Customer Service Training Training Gamification Customer Service 52

Optimove

FEBRUARY 12, 2025

Year-round: Engage with ad-hoc campaigns tied to special events like birthdays or early bird promotions. Also try using gamification to power customer interaction through fun and exciting tournaments or programs. Learn more about automated customer retention here. #6.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

Optimove

SEPTEMBER 17, 2024

Optimove is heading to the biggest gaming event of the year – SBC Summit Lisbon – between September 24 and 26. CRM Lightning Talks: 3 Experts, 3 Topics, 10 Minutes Each Join our no-fluff lightning talk sessions on the following subjects:1) gamification , 2) Euro 2024 takeaways, and 3) the power of personalization.

CRM 64

CRM Meeting Marketing Conference 64

ECXO

JANUARY 30, 2024

Memory Formation: The amygdala also plays a crucial role in the formation and storage of memories associated with emotional events, a process known as emotional memory. By referencing past events, trends, or experiences, you can trigger nostalgic feelings and create a strong emotional connection with your customers.

Rewards Programs 156

Rewards Programs Loyalty Brands Connections 156

BirdEye

MARCH 29, 2024

When you add gamification to it, you have one of the best Instagram story ideas – Polls. You can add a countdown to your story to announce live streams, offline/online events, post announcements, sale announcements, and so much more. Take a look at how Ikea uses user-generated content in their stories.

Social Media 109

Social Media Video Guidelines Sales 109

CSM Magazine

DECEMBER 22, 2023

Examples of interactive ads that use OOH solutions include augmented reality ads, gamification, and experiential marketing. Gamification adds an element of fun to regular billboards, such as turning it into a game to engage the public.

Connections 52

Connections Strategy Marketing Gamification 52

Lithium

MAY 7, 2024

Community works: How Spotify fuels self-service with community Join us for a webinar on Wednesday, May 29 at 12pm ET, as Spotify’s Community Program Manager shares strategies for managing community content, tips for leveraging gamification, and approaches for gaining stakeholder buy-in.

Self Service 52

Self Service Social Media Gamification Customer Care 52

Optimove

APRIL 2, 2024

Like every sporting mega event, Euro 2024 will attract a wave of new players. Key Takeaways: Mega-events draw in a surge of new and reactivated players, making it crucial for operators to focus on retaining and engaging them with tailored marketing strategies. It’s also a huge opportunity for operators.

Gamification 59

Gamification Sports Engagement Strategy 59

Optimove

MARCH 14, 2024

See the difference control groups make in this guide Download Now Why it Matters: With past major sporting events yielding double the revenue compared to the off-season, the Euro 2024 is a marketer’s golden ticket to success and presents a significant opportunity for operators worldwide.

Tips 52

Tips Marketing Sports Gamification 52

CSM Magazine

APRIL 26, 2024

Voice Integration, AI Benefits & Focus on Agent Wellbeing One of the key use cases put forward by Craig during the event was the power of voice integration. Tools like gamification can help identify top-performing agents and provide targeted training and support to improve skills, knowledge, and behaviour. Ready to learn more?

CRM 52

CRM Data Gamification Wait Times 52

CX Journey

NOVEMBER 12, 2015

So, it makes sense to think about gamification here. I’d advise other Customer Insight leaders to think of attending similar events. Toward the end of the day, we then heard about how to gamify the employee experience. Most businesses now recognise that genuinely engaging your employees is a key to improving customer experience.

Exercises 80

Exercises Gamification Airlines Customer Insights 80