Optimove

DECEMBER 18, 2024

Player Retention as a Priority: European operators emphasize player retention through loyalty segmentation, gamification, and reactivation campaigns, which LATAM operators can adopt to reduce churn and drive long-term revenue. Time It Right : Deliver promotions during peak moments, like live events, to maximize relevance and impact.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

Calabrio

OCTOBER 15, 2019

This event is the perfect opportunity to let our customers shine by turning the spotlight on the successes they have achieved using Calabrio. The technology has also enabled Blue Ridge to provide a quality interaction with customers using their preferred method of contact: chat, email or social media. The Engager – Blue Ridge.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

Optimove

AUGUST 29, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: For iGaming and sports betting operators, this post defines AI-orchestrated gamification and illustrates how it can transform player engagement strategies by delivering more dynamic and personalized experiences, directly impacting customer lifetime value and key business metrics.

Gamification 52

Gamification Multi-Channel Sports Measurement 52

Optimove

JULY 29, 2024

Gamification Optimove revolutionizes customer engagement by powering the first AI-Orchestrated Gamification Solution. Optimove seamlessly integrates with gamification leaders Captain Up and Gamanza to unlock the entire customer journey, creating captivating experiences that keep your audience engaged and eager for more.

Gamification 40

Gamification CRM Touchpoint Customer Journeys 40

Beyond Philosophy

JUNE 11, 2015

just how jaded and seeking for social interaction have customers become, in their relationships with vendors and their loyalty and engagement programs, that experiences need to always be fun and inclusive? This example is consistent with some overall gamification trends. Michael Lowenstein, Ph.D.,

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

Optimove

AUGUST 12, 2024

In iGaming and sports betting, this just right gamification zone helps operators gain higher player satisfaction, retention, and deeper engagement. In this post, discover how Optimove’s AI-orchestrated gamification keeps players engaged by striking the perfect balance between challenge and ease.

Gamification 52

Gamification Engagement Sports Multi-Channel 52

Optimove

FEBRUARY 23, 2025

1 – The State of CRM Marketing Last year, we described CRM Marketing as an air traffic control system where brands orchestrate millions of customer interactions with precision. A dedicated dashboard allows brands to monitor the impact of these interactions in real-time, optimizing engagement strategies as events unfold.

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

Optimove

DECEMBER 3, 2024

billion by 2029, according to Mordor Intelligence , live betting stands out for its dynamic and interactive nature that cultivates sports enthusiasts across the globe. Sports fans are no longer limited to guessing outcomes before a match starts; they can react to live events, leveraging their insights and instincts.

Sports 52

Sports Gamification How To Tips 52

Optimove

JANUARY 28, 2025

Before operators start using OptiLive, its essential to understand its potential to transform player interaction and engagement in real-time. It combines real-time sports data with CRM insights to deliver personalized, in-play betting messages during live sporting events. FAQ #2 – What is live betting or in-play betting?

Sports 59

Sports CRM Gamification Tips 59

CSM Magazine

OCTOBER 21, 2024

Technology: Your Wingman, Not the Main Event Technology can enhance the experience, but it shouldn’t be the experience. Gamification can work wonders here too. Rotate displays often, introduce limited-time offers, or host in-store events. A great rewards program is intuitive, easy to join, and worth the effort.

Retail 52

Retail Engagement Customer Experience Tips 52

ChurnZero

MARCH 7, 2025

Lightweight community software works well when focused on specific areas like social interactions, events, or forum discussions. Crucially, this offers integration with existing technology stacks, enabling personalized user interactions and comprehensive community management. 3: Best-in-class community software.

How To 52

How To Roadmap Self Service Gamification 52

Lithium

OCTOBER 12, 2022

The idea was that if you added some version of gamification and the proper motivation to community users, the digital community would outperform most of its competitors. Gamification floats through various strategies and online communities, but what exactly is gamification in the context of digital communities?

Gamification 52

Gamification Entertainment Video System 52

CSM Magazine

JUNE 27, 2023

Businesses and groups may now use events to interact with their target audience, build brand recognition, and leave a lasting impression. By utilising the expertise of event management services , businesses can make sure that their essence is seamlessly woven into every aspect of the day, from the first invitation to the follow-up.

Brands 52

Brands Management Social Media Gamification 52

ECXO

JANUARY 30, 2024

The emotional component refers to how a customer feels about their interactions with a business. This could be achieved by personalizing their interactions, showing genuine empathy and care, and going above and beyond to exceed customer expectations. ” This is where the emotional component comes into play.

Rewards Programs 156

Rewards Programs Loyalty Brands Connections 156

Optimove

FEBRUARY 12, 2025

Generate Useful and Interactive Content Brands must go beyond transactional relationships to retain customers and create interactive, value-driven content. Interactive guides can further inspire customers by showcasing creative ways to repurpose holiday items for year-round use. #5.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

CSM Magazine

JUNE 10, 2021

Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people. Also, try to take a lead role in organising company-wide events, which get different departments mixing. Calabrio is the customer experience intelligence company that empowers organisations to enrich human interactions.

Gamification 105

Gamification How To Call Recording Analytics 105

Totango

FEBRUARY 14, 2022

Provide early access to a new educational resource or event. Quality time doesn’t have to mean taking your customer out for a nice meal or inviting them to a special event (which is much more difficult in our post-COVID world). Use gamification methods to encourage customers to use and engage with your product regularly.

Customer Success 91

Customer Success How To Gamification Social Media 91

CSM Magazine

AUGUST 27, 2024

From virtual reality simulations to gamification, the latest tech-driven approaches are transforming how businesses train their teams. Engaging Employees Through Gamification According to NIIT, gamification has emerged as a powerful tool in customer service training, offering a fun way for employees to develop essential skills.

Customer Service Training 52

Customer Service Training Training Gamification Customer Service 52

InteractionMetrics

FEBRUARY 20, 2025

At Interaction Metrics, we take a smarter approach. Thats where Interaction Metrics comes in! When you partner with Interaction Metrics , you get a third-party survey partner who removes bias and gives you honest, reliable data. Segment your feedback by demographic, purchase history, or interaction channel. The result?

NPS 52

NPS Net Promoter Score Strategy How To 52

ShepHyken

MAY 26, 2023

These programs go beyond transactional rewards and focus on creating meaningful, personalized interactions that foster lasting loyalty. These programs revolutionize how businesses engage and retain customers by incorporating elements such as gamification, personalization, experiential rewards, and social loyalty.

Loyalty Programs 62

Loyalty Programs Loyalty Gamification Customer Experience 62

BirdEye

MARCH 29, 2024

Customers are more likely to interact with your Stories if they have an engaging element like a “New post” or “Just dropped” sticker. When you add gamification to it, you have one of the best Instagram story ideas – Polls. Head to Instagram Stories and reshare your new post with an engaging sticker.

Social Media 109

Social Media Video Guidelines Sales 109

CSM Magazine

APRIL 3, 2025

For example, platforms like Polygon and Avalanche provide the infrastructure for Web3 companies to offer fast, trustworthy, and cost-efficient customer interactions. Gamification and FOMO : PEPE’s viral growth was fueled by gamified elements, such as staking rewards and rapid token launches. Users find their own good assets.

Gamification 52

Gamification Analytics 52

CSM Magazine

DECEMBER 22, 2023

These eye-catching marketing strategies can make a significant impact on the consumer by grabbing attention, reinforcing brand recognition, or inviting interaction with a product or service. Examples of interactive ads that use OOH solutions include augmented reality ads, gamification, and experiential marketing.

Connections 52

Connections Strategy Marketing Gamification 52

CSM Magazine

APRIL 26, 2024

Voice Integration, AI Benefits & Focus on Agent Wellbeing One of the key use cases put forward by Craig during the event was the power of voice integration. By integrating voice into Salesforce, data is consolidated into a single platform, enabling real-time decision-making and smarter interactions across all channels.

CRM 52

CRM Data Gamification Wait Times 52

BirdEye

DECEMBER 8, 2022

Interactive social apps 7. In fact, studies show that customers spend 20%–40% more money on brands that have interacted with them on social media. It also means they can share their bookmarks with other users and interact with the pages they’ve bookmarked. Tease sneak peaks to new products and events. Social networks 2.

Social Media 98

Social Media Brands Video Entertainment 98

Lithium

MAY 7, 2024

Community works: How Spotify fuels self-service with community Join us for a webinar on Wednesday, May 29 at 12pm ET, as Spotify’s Community Program Manager shares strategies for managing community content, tips for leveraging gamification, and approaches for gaining stakeholder buy-in.

Self Service 52

Self Service Social Media Gamification Customer Care 52

SurveySparrow

JANUARY 12, 2022

Interactive Poll Builder: 20+ question types, 500+ templates, image uploads, video surveys, NPS surveys, 360 surveys. In addition, Quizizz has a much higher level of gamification than other Poll Everywhere competitors on this list; this makes it an excellent software for boosting audience participation. . 1,500+ integrations.

Gamification 52

Gamification Analytics Video Survey 52

BirdEye

JUNE 15, 2023

Exclusive access Offer an exclusive incentive like early access to new offerings or a VIP event. Gamification Use gamification elements, like a leaderboard or badges, to encourage customers to refer more friends. The more time they get to spend sharing and interacting with your brand, the more their loyalty grows.

Sales 98

Sales Social Media Gamification Brands 98

Optimove

DECEMBER 20, 2024

They interact with operators more frequently, spend more time on the platform, and have higher retention rates compared to single-product users. Dynamic Content: Use real-time marketing to present relevant offers at the perfect moment, such as promoting Casino games during breaks in live sports events. See chart below for more details.

Sports 52

Sports Gamification Loyalty Programs Tips 52

inSided

OCTOBER 2, 2019

Traditionally in B2B SaaS companies, speaking to your customers involved webinars, meet-ups and in-person events. Online communities give your users a transparent platform to interact and share best practices with each other—and you. Roundtables were a mainstay when it came to gathering customer information on your product and service.

Self Service 67

Self Service Customer Success B2B Knowledge Base 67

ChurnZero

NOVEMBER 17, 2023

Introduce gamification. Organize events hosted within the community to encourage one-on-one interactions. Another benefit of integrating your community platform with a CSP is that it allows CSMs to track customer RSVPs for community-related events directly within the CSP. Co-host events with users or partners.

Engagement 52

Engagement Strategy Gamification How To 52

Playvox

MARCH 12, 2024

Motivated agents are more likely to be committed to their work, leading to improved productivity, higher quality interactions with customers, and ultimately greater satisfaction for both employees and customers. Many of Playvox’s customers leverage tools like gamification to motivate their teams.

Contact Center 78

Contact Center How To Call Center Gamification 78

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. Gamify Your Experience Over recent years, gamification has gained increasing popularity due to its dual capability of engaging users while delivering educational value.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Optimove

NOVEMBER 2, 2022

2 – Encourage interaction. You can easily entice your audience to interact with your email and content as it relates to the World Cup. Speaking of voting – trying it out in your email campaigns is a great marketing technique! 3 – Add email skin to templates .

Tips 52

Tips Multi-Channel Social Media Sports 52

Retently

APRIL 5, 2024

Key Takeaways A successful in-store customer experience strategy hinges on optimized store layout, interactive elements, demos, and personalized customer service, which all contribute to improved customer satisfaction and loyalty. In-store events and demonstrations can also create memorable experiences that can’t be replicated online.

Retail 78

Retail Engagement Strategy Customer Experience 78

SurveySparrow

JANUARY 26, 2021

The key to creating the Best Employee Onboarding Experiences is in realizing that it is not a one-time event but an ongoing process. A huge balloon would be tied at their desk so that other employees could easily find them and interact with them on their first day at the office.

Culture 98

Culture e-support Employee Engagement Gamification 98

Lithium

SEPTEMBER 5, 2023

The results from our research paint a picture of how consumers view their interactions with brands while offering insight into what those brands can do to gain customer trust, support, and confidence. Webinars & Events Some event areas are limited to Khoros customers only. What's changed in the next generation of community?

Gamification 52

Gamification Metrics Social Media Tips 52