CSM Magazine

OCTOBER 21, 2024

Technology: Your Wingman, Not the Main Event Technology can enhance the experience, but it shouldn’t be the experience. Gamification can work wonders here too. Rotate displays often, introduce limited-time offers, or host in-store events. A great rewards program is intuitive, easy to join, and worth the effort.

Retail 52

Retail Engagement Customer Experience Tips 52

CSM Magazine

JUNE 27, 2023

Businesses and groups may now use events to interact with their target audience, build brand recognition, and leave a lasting impression. By utilising the expertise of event management services , businesses can make sure that their essence is seamlessly woven into every aspect of the day, from the first invitation to the follow-up.

Brands 52

Brands Management Social Media Gamification 52

Totango

FEBRUARY 14, 2022

Provide early access to a new educational resource or event. Quality time doesn’t have to mean taking your customer out for a nice meal or inviting them to a special event (which is much more difficult in our post-COVID world). Use gamification methods to encourage customers to use and engage with your product regularly.

Customer Success 91

Customer Success How To Gamification Social Media 91

BirdEye

JUNE 15, 2023

Give customers links they can easily share across social media or email, along with clear instructions on how to refer their friends. Develop marketing materials, including great email templates, social media posts, and landing pages to effectively promote the program. The best refer-a-friend campaigns are simple to join.

Sales 98

Sales Social Media Gamification Brands 98

Optimove

FEBRUARY 12, 2025

Year-round: Engage with ad-hoc campaigns tied to special events like birthdays or early bird promotions. Also try using gamification to power customer interaction through fun and exciting tournaments or programs. Learn more about automated customer retention here. #6.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

Lithium

MAY 7, 2024

Marketing Khoros Social Media Management Fresh Features - Episode 4 Check out the latest product release for Khoros’ Social Media Management. 2024’s top social media trends: How social listening maximizes their potential 2024’s social media marketing landscape focuses on one guiding principle: prioritization.

Self Service 52

Self Service Social Media Gamification Customer Care 52

ECXO

JANUARY 30, 2024

Memory Formation: The amygdala also plays a crucial role in the formation and storage of memories associated with emotional events, a process known as emotional memory. By referencing past events, trends, or experiences, you can trigger nostalgic feelings and create a strong emotional connection with your customers.

Rewards Programs 156

Rewards Programs Loyalty Brands Connections 156

InteractionMetrics

FEBRUARY 20, 2025

Encouraging them to leave online reviews or share their experiences on social media can amplify positive word-of-mouth and attract new customers. Leverage social media surveys. You can also encourage your customer base to participate through gamification. Use event-driven triggers.

NPS 52

NPS Net Promoter Score Strategy How To 52

ProProfs Chat

APRIL 25, 2019

Loyalty bonuses, gamification, user-generated content are simple but effective tools you can use to increase customer retention. Your correspondence with your customers need not be limited just to letters about the new product you launched, or the new offers available to them; let them know about major events and happenings in your company.

Customer Retention 66

Customer Retention Net Promoter Score How To Social Media 66

Confirmit

MARCH 12, 2019

It’s a huge event which covers an incredible amount of ground over the space of a couple of days. What’s nice about this event is that we’re able to speak to people from every part of the marketing world – often the home of Customer Experience and Insight teams. We’d love to see you!

Gamification 56

Gamification B2C Social Media B2B 56

Lithium

DECEMBER 10, 2019

One way to increase community engagement is to apply extrinsic motivation strategies like gamification. A crisis for a brand can be any damaging or negative event that has the possibility of throwing the company’s objectives, reputation, and viability into turmoil. Internal silos are short-changing brands.

Trends 52

Trends Customer Engagement Engagement Gamification 52

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. Leverage Social Media Platforms Social media platforms like Facebook, Twitter, Instagram, and YouTube are great tools for engaging with your customers.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Confirmit

APRIL 18, 2019

The key is to use the channels already heavily embedded in the generation’s psyche, making engagement a natural process rather than a forced event. Here, perhaps unsurprisingly, mobile and social are critical. Market Research Webinars.

Gamification 45

Gamification Social Media Engagement Technology 45

Optimove

NOVEMBER 2, 2022

Additionally, the use of interactive promotional messages – like an offer reveal or the gamification of email content will further increase email interaction and engagement and play into the overall theme of the biggest international sporting event. #3 3 – Add email skin to templates . 5 – Create amazing content.

Tips 52

Tips Multi-Channel Social Media Sports 52

Lithium

OCTOBER 19, 2022

Using Boehm’s theory of ancient humans punishing one another for non-sharing, your community could promote an event to invite the most active user’s to a new digital event or beta test. Taking Dr. Micheal Wu’s Gamification Theory into the Real World. Podcast] Gamification in the Wild: Giving back to build Brand Loyalty.

ROI 52

ROI Gamification Self Service Case Study 52

Lithium

JUNE 7, 2022

The partnership includes new TikTok API integrations, making it fast and easy for social media managers to manage their accounts and scale their content on TikTok—all without leaving the Khoros platform. 4 ways user-generated content can transform your social media strategy Does your brand’s social media strategy need an upgrade?

Self Service 10

Self Service Social Media Roadmap Gamification 10

Confirmit

FEBRUARY 9, 2019

The key is to use the channels already heavily embedded in the generation’s psyche, making engagement a natural process rather than a forced event. Here, perhaps unsurprisingly, mobile and social are critical. Using mobile to replicate a social approach to recording in-the-moment feedback, attitudes, and behaviors.

Engagement 40

Engagement Gamification Social Media Technology 40

Confirmit

JULY 15, 2018

The key is to use the channels already heavily embedded in the generation’s psyche, making engagement a natural process rather than a forced event. Here, perhaps unsurprisingly, mobile and social are critical. Using mobile to replicate a social approach to recording in-the-moment feedback, attitudes, and behaviors.

Gamification 40

Gamification Social Media Engagement Technology 40

Confirmit

JULY 15, 2018

The key is to use the channels already heavily embedded in the generation’s psyche, making engagement a natural process rather than a forced event. Here, perhaps unsurprisingly, mobile and social are critical. Using mobile to replicate a social approach to recording in-the-moment feedback, attitudes, and behaviors.

Gamification 40

Gamification Social Media Engagement Technology 40

Confirmit

JULY 15, 2018

The key is to use the channels already heavily embedded in the generation’s psyche, making engagement a natural process rather than a forced event. Here, perhaps unsurprisingly, mobile and social are critical. Using mobile to replicate a social approach to recording in-the-moment feedback, attitudes, and behaviors.

Gamification 40

Gamification Social Media Engagement Technology 40

SurveySparrow

JANUARY 26, 2021

The key to creating the Best Employee Onboarding Experiences is in realizing that it is not a one-time event but an ongoing process. Share a company brand video, and the links to the company social media handle, to give them a sneak peek into your company culture and people.

Culture 98

Culture e-support Employee Engagement Gamification 98

Retently

APRIL 5, 2024

In-store events and demonstrations can also create memorable experiences that can’t be replicated online. In-store events are another way to enrich the brand perception, creating a sense of community and excitement. Workshops, product launches, and live demonstrations can draw customers into the store and create buzz around it.

Retail 78

Retail Engagement Strategy Customer Experience 78

Lithium

DECEMBER 10, 2019

One way to increase community engagement is to apply extrinsic motivation strategies like gamification. A crisis for a brand can be any damaging or negative event that has the possibility of throwing the company’s objectives, reputation, and viability into turmoil. Internal silos are short-changing brands.

Trends 40

Trends Customer Engagement Engagement Gamification 40

CSM Magazine

SEPTEMBER 8, 2023

Consider festive seasons or unexpected global events; businesses that employ dynamic pricing can easily adjust to these shifts. Gamification is like the sprinkle of excitement atop the cake of shopping. After all, in the age of social media, shareability equates to free advertising.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

Playvox

MARCH 12, 2024

You could have contacted the company in a multitude of ways — chat, text, social media, or even an “old-fashioned” telephone call. Many of Playvox’s customers leverage tools like gamification to motivate their teams.

Contact Center 78

Contact Center How To Call Center Gamification 78

Lithium

SEPTEMBER 5, 2023

The Social Media Surthrival Guide for Enterprises Throwback to when we were joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, who leads the smallest team with the biggest impact, Chris is looking to give back to the customers that helped Lyft become a leader in ride-sharing.

Gamification 52

Gamification Metrics Social Media Tips 52

SurveySensum

SEPTEMBER 21, 2023

Here’s how you can do it: Know Your Customers: Collect feedback on their purchase history, browsing habits, and social media interactions. Master Omnichannel Support: Engage customers through email, chat, and social media, meeting them on their terms. This can range from VIP customer service to exclusive events.

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

SurveySparrow

OCTOBER 18, 2022

Their Support suite of tools assists teams in offering support through multiple channels, including phone, email, chat, WhatsApp, and social media. . Omnichannel capabilities : Respond to emails, web requests, phone calls, chat requests, and social media requests from one place. Key Features. Salesforce Service Cloud .

Software 52

Software Self Service Customer Service Multi-Channel 52

SurveySensum

JULY 14, 2020

He has been featured in The Economist, Social Media Today, Computerworld, BizTech Magazine, and many others and has contributed to books on Customer Service, Social Media, and IT Change Management. She also speaks regularly at Jack Canfield events and blog & hosts the Woman-to-Woman podcast series. .

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Confirmit

JANUARY 27, 2020

Specifically, Confirmit - as insight industry thought leaders – set up the event to ensure it stays in touch with the latest trends and developments. Theme Two: The influence of new technology and the social media on customer decision-making. We are also learning about social media’s impact on bullying and trolling.

Industry 52

Industry Social Media Analytics Customer Insights 52

CXApp

AUGUST 21, 2018

The Parallels Between Employee Experience and Customer Experience Employee experience refers to the environment, events, and programs that you provide your workforce, as well as the internal outlook this generates. Both involve crafting an environment, community, and stream of events that shape the audience's perception of a brand.

Customer Experience 40

Customer Experience Gamification Employee Experience Social Media 40

SurveySensum

JULY 19, 2023

Create Engaging Reward Programs Leverage the Power of Virtual Reality (VR) Surprise Them With Pop-up Shops Be Socially Responsible Surprise and Delight! Organize Engaging In-store Events Some retailers organize special events to enhance the customer experience.

Retail 40

Retail Examples Customer Experience Social Media 40

SurveySparrow

MARCH 21, 2023

Communication channels are more personalized: B2C customer service involves digital communication channels such as social media, mobile apps, chatbots, etc. Which social media sites are they active on? Moreover, you can embed these forms on a website, shared on social media, inserted in-app, etc.

B2B 52

B2B Customer Journeys Customer Experience B2C 52

SurveySensum

JULY 9, 2024

Along with that, they also provide their support via different channels (in-store, social media, etc) but always deliver the same level of satisfaction via all channels. The app’s fun and interactive interface and progress tracking add an element of gamification, making the reward system much more engaging.

NPS 52

NPS Loyalty Loyalty Programs Effort Score 52

Playvox

DECEMBER 21, 2022

Regular inclusion in company events. Playvox Motivation helps you do that through gamification and healthy competition. Playvox lets you easily handle the concurrent model common for digital service channels like chat, email, and social media. More engagement and opportunities to collaborate as virtual teams.

Contact Center Software 52

Contact Center Software Contact Center Software eBook 52

Grade.us

AUGUST 18, 2020

Automatically share your best reviews on your website and social media. My understanding of it was that it was always something to help them get increased review counts through gamification etc, and to model Yelp elite for parity. Level 3 Guides are encouraged to organize their own meetup events. Other event platforms.

Social Media 58

Social Media Connections Tips Video 58

ProProfs Chat

AUGUST 6, 2021

You can easily share your employee engagement surveys via email, social media, link, website embedding, and more. Share your survey via email, social media, website, popup, link, or even offline. Boost employee engagement with gamification, rewards, points, badges, social praise, and so on. response/month.

Employee Engagement 98

Employee Engagement Software Tools Engagement 98