AWS Machine Learning

JULY 8, 2024

To elevate the event experience and streamline the management of their global AWS DeepRacer series, Eviden adopted the open source AWS DeepRacer Event Manager (DREM) solution. In this post, we discuss the benefits of DREM and the experience for racers, event staff, and spectators.

Management 131

Management Policies System Technology 131

InMoment XI

OCTOBER 7, 2024

Google Post Publishing Drive sales with easy publishing from Local Listings Promote your business updates, sales, and events directly on Google through streamlined post publishing. Enhance Understanding: Add comments describing events and observations for specific areas of charts and graphs. Strongest Signals 5.

Competitive Advantage 243

Competitive Advantage Innovation Comparison Roadmap 243

InMoment XI

MARCH 29, 2022

For our Women’s History Month celebrations, our Women of InMoment council took the reins and scheduled events across the globe to get our team involved. Next up on our list of scheduled events was a live fireside chat with Founder and CEO of Motherly , Jill Kozoil. Here’s a quick snapshot of what WHM looks like at InMoment!

Culture 370

Culture Leadership Groups Resources 370

ECXO

MARCH 10, 2024

The European Customer Experience Organization have monthly practical activities, with C suite, top leaders, practioners, innovators, designers, thought leaders and enterpreneurs. Here’s to celebrating their personalities, inclusion, diversity, and special skills, while hoping for a future of 100% equality!

Connections 363

Connections Leadership Innovation Customer Experience 363

Alida

NOVEMBER 24, 2022

The Delta Awards, Alida’s recognition of top innovators in CX, are the focal point of the event.

Innovation 130

Innovation Customer Experience Customers 130

ECXO

JANUARY 25, 2022

Share this event: If you want to get in touch with Ray Garber, he is on LinkedIn. He has extensive expertise in customer relationship management, customer decisions, and self-learning. He also worked in business process management, customer journey management, and enterprise resource planning.

Customer Relationship Management 293

Customer Relationship Management Innovation Analytics Employee Experience 293

Lumoa

DECEMBER 5, 2017

Helsinki has welcomed 20.000 innovators at Slush , the world's leading startup event. petri_salo : “ #Innovating with #techstartups may help you find ways to solve bigger and more valuable problems for your customer.” It has been our second Slush and we enjoyed every bit of it. More about Customer Experience.

Healthcare 256

Healthcare Customer Centricity Innovation Meeting 256

Experience Investigators by 360Connext

AUGUST 6, 2024

Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders. Ready for another CX Pulse Check? What would our world look like if businesses prioritized protecting their service workers from abusive customers?

Entertainment 300

Entertainment Culture Consulting Connections 300

ECXO

FEBRUARY 14, 2022

We invite you kindly: Join our open-access community for executives, entrepreneurs, innovators, CX practitioners, decision-makers, experience designers, designers, creative professionals, and influencers: [link]. An open-access community: [link] #CX #CXtransformation #cxo @five9 @ThunderheadONE #experiencedesign #innovation.

Culture 295

Culture Case Study Employee Experience Innovation 295

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Careful tracking of these objectives will also facilitate post-event analysis.

Industry 95

Industry Tips Entertainment Transportation 95

ECXO

SEPTEMBER 6, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. Embrace change to foster a culture of innovation, adaptability, and customer-focused solutions. Limited Spaces Available!

Customer Experience 220

Customer Experience Data Customer Centricity Culture 220

Experience Investigators by 360Connext

OCTOBER 5, 2021

This leads to innovation and better experiences for customers. . Organize educational events with speakers from both inside and outside the organization focused on customer experience. Challenge attendees to participate in some ways beyond the events.

Customer Journeys 367

Customer Journeys Social Media Contact Center How To 367

AskNicely

OCTOBER 17, 2018

We’ve got another dose of CX Obsession goodness for you today, and some good news — for our next CX Obsession event, we’re leaving our fair city of Portland and taking this show on the road! Todd Greco is a Creative Director for global innovation and design consultancy Ziba. Where to, you ask? Watch the video above for the full story!

Net Promoter Score 210

Net Promoter Score Video Consulting Study 210

Calabrio

JUNE 29, 2020

I believe the work we have done as a collective Calabrio team to create a culture of collaboration, sharing, inclusion and innovation is the foundation of our 2020 Top Workplace ranking. . Of the hundreds of companies invited to enter, Calabrio was ranked 23rd on the midsize company list.

e-support 264

e-support Culture Employee Engagement Innovation 264

BirdEye

SEPTEMBER 20, 2024

The event kicked off with a fireside chat between Dave Lehman, President and COO of Birdeye, and Josh Linkner, Entrepreneur and NYT Bestselling Author. The post Birdeye View 2024: AI innovation at its finest appeared first on Birdeye Customer Experience Management. Watch our free demo to learn more.

Innovation 105

Innovation Social Media Multi-Channel Metrics 105

Storyminers

DECEMBER 3, 2020

IBTM World Virtual is set for success with over 10,000 meetings due to take place over the three days of the event, which will this year take place completely online from the 8 th to the 10 th December. Buyers will attend from across the globe, with almost a third being new to the event.

Tourism 204

Tourism e-support Hotels Meeting 204

Kerry Bodine

OCTOBER 20, 2021

But here’s what innovative organizations understand: Customer experience is the superhighway to business success. Let’s look at one way this chain of events plays out starting with a good customer experience. These words — thoughts , emotions , perceptions — sound touchy-feely. Fluffy even. Quite quickly, as it turns out.

Customer Experience 227

Customer Experience B2C Hotels B2B 227

AWS Machine Learning

SEPTEMBER 25, 2023

client('runtime.sagemaker') def lambda_handler(event, context): data = json.loads(json.dumps(event)) payload = json.dumps(data['data']).encode('utf-8') The event features workshops led by industry leaders, a 24-hour coding challenge, and valuable networking opportunities with fellow students and industry professionals.

Innovation 118

Innovation Analysis Automotive Training 118

ECXO

JUNE 20, 2023

It can be more important than innovation or market dominance. How does a shared purpose and values help you harness creativity, innovation, skill and commitment? The company is dropping its ‘Sense and Simplicity’ brand promise to better reflect the ‘meaningful innovation’ it sees as its future differentiator.

B2B 360

B2B Brands Innovation Government 360

InMoment XI

JUNE 28, 2022

We couldn’t be more excited about this InMoment announcement: the launch of the latest set of technology innovations on our market-leading XI Platform! Announcement #3: The Latest Updates to the Award-Winning XI Platform.

Analytics 74

Analytics Feedback Report Industry 74

Lumoa

OCTOBER 26, 2022

After a couple of years of hiatus, many Customer Experience Conferences are going back to live events, as you have already seen in late 2022 – or at least they are trying to. If you want to stay on top of Customer Experience trends and innovation, here is the list for you. . CX Retail Exchange | July, 11-12 | London, UK.

Conference 221

Conference Customer Experience Contact Center Financial 221

Totango

APRIL 18, 2023

The combination of people, experimentation, and intentional learning are essential for us to benefit from a smarter ecosystem and ensure we create something truly innovative to maximize impact—responsibly and safely. Register for the May 4th event here.

Innovation 102

Innovation Customer Success Customer Journeys System 102

ECXO

SEPTEMBER 7, 2023

Join us at the European Customer Experience Organization event featuring a captivating presentation by Ilenia Vidili on “From Products to People: Pioneering a customer-centric Culture for business success!” Embrace change to foster a culture of innovation, adaptability, and customer-focused solutions.

Customer Centricity 156

Customer Centricity Culture Leadership Innovation 156

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI.

Conference 195

Conference ROI Banking Customer Voice 195

ECXO

JUNE 3, 2024

Representativeness Heuristic: This involves judging the probability of an event based on how similar it is to a prototype or stereotype. Stagnation and Lack of Innovation: Reliance on routine solutions and a reluctance to explore new or creative approaches.

Gamification 305

Gamification Innovation Infographics Resources 305

QuestionPro Audience

MAY 2, 2018

The 30th anniversary of Shark Week on Discovery Channel doesn’t debut until July 22nd, but the network has already declared Swedish Fish the official candy sponsor of the week-long event. With industry knowledge and innovative tools, QuestionPro Audience always meets the rigorous demands of our clients.

Brands 236

Brands Marketing Consumers Sales 236

InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! If you couldn’t attend the event, fear not! Staying ahead means being willing to evolve and innovate.

Customer Experience 195

Customer Experience ROI Return on Investment Financial 195

ECXO

MARCH 21, 2023

As a customer experience certified professional, Eytan consults global businesses across multiple sectors to help them understand and transform their customer journeys through best practices and innovative technologies. appeared first on ECXO - European Customer Experience Organization.

Chief Customer Officer 156

Chief Customer Officer B2B Consulting Innovation 156

Experience Investigators by 360Connext

JUNE 8, 2021

If the B2B company is ever planning on inviting customers to their locations again, or ship products, or host a customer event…then those same concerns apply. . Invite employee feedback for innovation. Visibility around these submissions also creates collaboration for future innovation and ideas.

Customer Journeys 271

Customer Journeys Healthcare How To Video 271

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. Their story exemplifies that the utilization of AI can keep any business competitive and relevant by modernizing their approach.

Hospitality 195

Hospitality Call Center Retail NPS 195

ECXO

AUGUST 9, 2023

As Accenture explains on its Cloud Services page – businesses must focus beyond simply “getting there” to “getting value” and then “operating in the Cloud Continuum to unlock the next level of innovation’. An endless cycle of economic, political and social events are becoming the new normal. Clients want more than a technical team.

Consulting 286

Consulting Competitive Advantage Culture Touchpoint 286

Joe Rawlinson

NOVEMBER 3, 2024

This is especially beneficial for high-traffic retail stores or promotional events. Take the Next Step In Your Business As your business continues to navigate a complex environment, implementing innovative tech is crucial for staying ahead. This further boosts customer loyalty and encourages repeat purchases.

Innovation 78

Innovation Customer Service Multi-Channel Loyalty Programs 78

Calabrio

JANUARY 2, 2020

From January 13, all email communications such as product updates, event invites (including webinars) and thought leadership content will come from a Calabrio.com email address. Seamless and consistent communications. We’ve made it easy to communicate with us. Join us on LinkedIn , Twitter and Facebook.

Brands 221

Brands Social Media Roadmap Contact Center 221

Kerry Bodine

JUNE 14, 2018

In the (unlikely) event that a participant displays more than a passing interest in your organization’s internal workings, offer to discuss it with them during a break or to follow up after the workshop. And even off-the-wall ideas might contain the seeds of innovative future solutions.

Customer Insights 220

Customer Insights Customer Journeys Customers Feedback 220

AWS Machine Learning

JUNE 7, 2023

United Arab Emirate’s (UAE) Technology Innovation Institute (TII) , the applied research pillar of Abu Dhabi’s Advanced Technology Research Council , has launched Falcon LLM, a foundational large language model (LLM) with 40 billion parameters. To explore Falcon-40B’s remarkable potential, please visit FalconLLM.tii.ae.

Training 104

Training Innovation Technology Multi-Channel 104

InMoment XI

MAY 10, 2024

Below are the top six insights extracted from the event that have the potential to transform your CX strategy: #1: AI Paves the Way for Future CX Programmes Integrating artificial intelligence (AI) into CX strategies isn’t just about future-proofing; it’s about seizing opportunities now.

Social Media 195

Social Media Analysis Chatbots Analytics 195