Thematic

APRIL 17, 2019

How to Use Insights To Drive Product Roadmap. It means everything from innovation and foundational research to evaluative research. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? Alyona: Awesome. It means usability testing. It means brand awareness.

Roadmap 54

Roadmap Customer Insights Company User Experience 54

Thematic

APRIL 17, 2019

Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. It means everything from innovation and foundational research to evaluative research. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? Alyona: Awesome.

Roadmap 63

Roadmap Analysis Data Company 63

CSM Magazine

SEPTEMBER 18, 2023

Tailored specifically for Operations and IT specialists, Contact Centre Team Leaders and Managers, the event was an insightful nexus of industry experts and like-minded professionals discussing the future of CX. Sabio Group’s Chief Innovation Officer, Stuart Dorman, took the helm at the start of the event.

Customer Experience 59

Customer Experience Roadmap Multi-Channel Groups 59

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. We've introduced metrics for Events and new metrics for Ideas. Community Aurora 24.2

Self Service 52

Self Service Social Media Roadmap Insurance 52

One Millimeter Mindset

JULY 3, 2018

It is time for a mid year workforce innovation break! This midyear workforce innovation blog post review links to the top 5 blog posts that readers find relevant and valuable. As a Professional of Worth, target continuous collaborative workforce innovation. Innovative Collaboration Cultures evolve Customer Experience [link].

Innovation 43

Innovation Engagement Roadmap Customer Retention 43

Lithium

OCTOBER 4, 2022

Khoros Innovate On-demand + Roadmap Resource Roundup Our latest roadmap aims to help you break down information silos and fragmented systems. 2022 Khoros Kudos Awards Winners and Runner-Ups We announced the Kudos Awards Winners and Runner-Ups at Khoros Innovate last week. Available On-demand.

Roadmap 52

Roadmap Travel Hospitality Social Media 52

Storyminers

AUGUST 28, 2017

From their answers, we are learning that the better customer experiences are coming from innovation-friendly companies. Russell Wager’s approach is to create advocates (at events, in their vehicles, etc.) I was invited to ask questions of the customer experience leaders on their success tactics. by giving them smiles.

Brands 350

Brands Healthcare Roadmap Exercises 350

Calabrio

JANUARY 2, 2020

From January 13, all email communications such as product updates, event invites (including webinars) and thought leadership content will come from a Calabrio.com email address. Seamless and consistent communications. We’ve made it easy to communicate with us. Join us on LinkedIn , Twitter and Facebook.

Brands 221

Brands Social Media Roadmap Contact Center 221

AWS Machine Learning

SEPTEMBER 23, 2024

This innovation has transformed client interactions and operational efficiency through the use of Amazon Transcribe Call Analytics , Amazon Comprehend , and Amazon Bedrock. Opportunities for innovation Rocket services over 2.6 At the heart of Rocket are their philosophies, known as their -ISMs, which guide their growth and innovation.

Analytics 110

Analytics Self Service First Call Resolution Banking 110

West Monroe

NOVEMBER 2, 2022

Valuation aside, the sell side process can catalyze innovation efforts for the acquiring organization through the addition of key team members and valuable IP. Here’s a recent example of this in action: A client with innovative technology we recently helped bring to market experienced a cyberattack during the sell-side process.

Roadmap 52

Roadmap Innovation Financial Exercises 52

Gainsight

OCTOBER 15, 2024

These awards recognize outstanding achievements and innovations in the field, highlighting the visionaries who are leading the way in transforming how we think about customer engagement, retention, and success. Their stories can inspire your own initiatives and provide a roadmap for future successes. Plus, we always have an epic party.

Customer Success 52

Customer Success Conference Sports Leadership 52

Gainsight

OCTOBER 15, 2024

These awards recognize outstanding achievements and innovations in the field, highlighting the visionaries who are leading the way in transforming how we think about customer engagement, retention, and success. Their stories can inspire your own initiatives and provide a roadmap for future successes. Plus, we always have an epic party.

Customer Success 52

Customer Success Conference Sports Leadership 52

BirdEye

JULY 15, 2024

Join us for Birdeye View Conference 2024 , the premier virtual conference designed to give your business the ultimate competitive edge with AI innovation. Birdeye View 2024: Event highlights Whether you’re a small business , a multi-location enterprise , or an agency, Birdeye View 2024 is tailored for you.

Social Media 59

Social Media Conference Automotive Competitive Advantage 59

Experience Investigators by 360Connext

AUGUST 22, 2023

At the customer level, consider data like purchase history, issues or tickets submitted, referrals made, and attendance or participation in your events and training. An executive invested in the customer experience will inspire innovation and motivate their team. Let your Customer Experience Mission Statement guide your teams.

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

Calabrio

JANUARY 2, 2020

From January 13, all email communications such as product updates, event invites (including webinars) and thought leadership content will come from a Calabrio.com email address. Seamless and consistent communications. We’ve made it easy to communicate with us. Join us on LinkedIn , Twitter and Facebook.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

Lithium

NOVEMBER 1, 2022

It’s Me Care: A Cost Savings Series from Khoros A few years ago, a Khoros customer found truly stunning success while using the Care platform, even when the odds were stacked against them with a vast influx of volume during a nationwide event and promotion. Webinars & Events Some event areas are limited to Khoros customers only.

Roadmap 52

Roadmap ROI Social Media Contact Center 52

CSM Magazine

MAY 14, 2024

Avaya has unveiled a series of important enhancements to the Avaya Experience Platform (AXP), that further Avaya’s leadership in Enterprise CX as well as its commitment to delivering Innovation without Disruption.

Self Service 52

Self Service Healthcare Employee Experience Customer Journeys 52

ChurnZero

APRIL 22, 2022

Customers love our weekly Fighting Churn newsletter and monthly industry webinar program , not to mention the RYG Customer Success events that include our must-attend annual conference in Washington, D.C. We’re not just there because it’s the right way to innovate. this October. 3: We champion ChurnZero’s customers.

Customer Success 98

Customer Success Roadmap Conference Feedback 98

QuestionPro Audience

JULY 26, 2018

What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. ” Here’s a strategic roadmap (or hack) for tapping into that overwhelmingly positive data to fuel that important imagination. It helps guide where creative is going to go.”

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Ask our product leaders about our current and future innovation during a live Q&A.

Multi-Channel 52

Multi-Channel Social Media Roadmap Metrics 52

Kustomer

NOVEMBER 9, 2023

To achieve this vision, we’re excited to announce our upcoming virtual event, the AI/CX Virtual Summit 2023 , scheduled for December 12th. This event is not just another industry gathering; it’s a unique opportunity to explore the transformative potential of AI in CX. The answer lies in the rapidly changing landscape of CX.

Customer Experience Professionals 52

Customer Experience Professionals Innovation e-support Customer Experience 52

ClientSuccess

JUNE 1, 2022

Building a solid customer roadmap that considers potential customer issues, renewals, and churn conversations is critical to a long-term, successful customer relationship. When your customer first comes on board, build a roadmap that considers expansion, product enhancements, and other growth-focused initiatives.

Tips 52

Tips Roadmap Customer relationships Customer Relationship Management 52

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities.

Innovation 100

Innovation Marketing Social Media Healthcare 100

DCX

SEPTEMBER 15, 2024

If you’re all about boosting customer satisfaction, cutting churn, and driving revenue, this is one event you don’t want to miss! If you’re serious about getting everyone on the same page, this is your roadmap! Register Today! Register Today! Love your content and valuable insights into CX and industry trends.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

DCX

SEPTEMBER 15, 2024

If you’re all about boosting customer satisfaction, cutting churn, and driving revenue, this is one event you don’t want to miss! If you’re serious about getting everyone on the same page, this is your roadmap! Register Today! Register Today! Love your content and valuable insights into CX and industry trends.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

Circular Edge

MAY 15, 2018

In part one of my recap , I wrote about what I learned in the JD Edwards keynote and roadmap session at Collaborate 18 (if you haven’t checked it out, I also included recording links and session presentations ).

Innovation 40

Innovation Apparel Conference Roadmap 40

Circular Edge

MAY 15, 2018

In part one of my recap , I wrote about what I learned in the JD Edwards keynote and roadmap session at Collaborate 18 (if you haven’t checked it out, I also included recording links and session presentations ).

Innovation 40

Innovation Apparel Conference Roadmap 40

DCX

SEPTEMBER 22, 2024

If you’re all about boosting customer satisfaction, cutting churn, and driving revenue, this is one event you don’t want to miss! About Executive MindXchange Events Here are this week’s must-read links: Starbucks' Bold Brew: New CEO Aims to Recaffeinate Brand Experience Selling Experiences. Register Today!

Sports 52

Sports Social Media Roadmap Feedback 52

DCX

SEPTEMBER 22, 2024

If you’re all about boosting customer satisfaction, cutting churn, and driving revenue, this is one event you don’t want to miss! About Executive MindXchange Events Here are this week’s must-read links: Starbucks' Bold Brew: New CEO Aims to Recaffeinate Brand Experience Selling Experiences. Register Today!

Sports 52

Sports Social Media Roadmap Feedback 52

Retently

FEBRUARY 21, 2024

Understanding your marketing channels Having a clear understanding of your marketing channels is like having a roadmap to guide your marketing efforts. Likewise, for companies using traditional marketing methods, these surveys can assess the impact of non-digital efforts like flyers and in-person events. How Did You Hear About Us?”

Survey 78

Survey Social Media Advertising Analysis 78

AWS Machine Learning

AUGUST 7, 2024

Innovations in artificial intelligence (AI) and machine learning (ML) are causing organizations to take a fresh look at the possibilities these technologies can offer. Registering the model invokes a default Amazon CloudWatch event associated with SageMaker model registry actions.

Government 97

Government Metrics Report Analysis 97

Gainsight

APRIL 7, 2022

Hear how Product can influence revenue-driving CS strategies, how your community can inform your roadmap, and many more valuable insights at the intersection of all three. Product Innovations . Plus, be the first to hear about the newest product innovations coming to Gainsight. Who will be this year’s keynote speakers?

Entertainment 105

Entertainment Conference Innovation Fashion 105

Talkdesk

NOVEMBER 26, 2019

Additionally, attendees had the exclusive opportunity to preview the new Talkdesk innovation roadmap and updates. Check all the great photos from the event. Raffles galore!

Contact Center 78

Contact Center Roadmap Leadership Conference 78

VDS

AUGUST 26, 2024

Our long-term approach ensures: Continuous improvement: We help you identify new opportunities for efficiency and innovation through regular check-ins and updates. Phased implementation: We create a roadmap for gradually introducing advanced features and capabilities, ensuring you’re never overwhelmed.

Contact Center 52

Contact Center Return on Investment ROI Roadmap 52

AWS Machine Learning

APRIL 11, 2024

An Amazon S3 object notification event invokes the embedding AWS Lambda function. Overall, this post provides a roadmap for building an inexpensive solution for document classification in the IDP workflow using Amazon Titan Multimodal Embeddings. An S3 prefix or S3 object metadata can be used to classify gallery images.

Banking 112

Banking System Training Innovation 112

West Monroe

OCTOBER 18, 2023

Many are moving slower, partly paralyzed by uncertainties brought about by events like stubbornly high inflation, new wars and geopolitical tensions, gridlock politics, rising interest rates, and more. This means crafting not just a static plan but building a roadmap that evolves with the market.

ROI 59

ROI Roadmap Resources Survey 59