eglobalis

AUGUST 13, 2024

Here, we provide an overview of their corporate structures, leadership, and financial performance. Under his leadership, Samsung continues to innovate and expand its global footprint. Product launches become global events, and customers are willing to queue for hours to get the latest device.

e-support 504

e-support Innovation Customer Centricity Loyalty 504

Calabrio

APRIL 23, 2020

In my last weekly update on the leadership lessons learned during COVID-19, I discussed overcommunication: the idea that leaders need to set the tone for our managers, offer flexibility and resources for our employees, and visibly participate in meetings and our more lighthearted company virtual events and challenges.

Leadership 173

Leadership Guidelines Travel Resources 173

Experience Matters

NOVEMBER 14, 2014

Last week I attended the Arizona State University, Center for Services Leadership (CSL) Compete Through Service Symposium. It was an excellent event. Compelling Brand Values Customer Connectedness Customer experience Employee Engagement Amazon.com Arizona State University Center for Services Leadership'

Customer Connectedness 307

Customer Connectedness Effort Score Brand Values Leadership 307

eglobalis

AUGUST 28, 2024

Libertarianism: In the context of free will posits that humans possess genuine free will and that our actions are not determined by prior events or natural laws. This view maintains that free will is incompatible with determinism (the idea that every event is caused by preceding events).

Customer Experience 335

Customer Experience Exercises Customer Service Representative Culture 335

Experience Investigators by 360Connext

NOVEMBER 20, 2014

At DoubleDutch , we create mobile applications for thousands of events annually, so pretty much every customer has the potential to substantively increase CLTV (customer lifetime value) for the company. Most events take place at least annually, and oftentimes a client will produce multiple events over the course of a year.

Customer Experience 302

Customer Experience Chief Customer Officer B2B Conference 302

ECXO

MARCH 10, 2024

At the European Customer Experience Organization , we believe that Women’s Day is not just a once-a-year event but a daily commitment—from our homes to our businesses. It’s a day to recognize the progress made towards gender equality while acknowledging the work that still lies ahead.

Connections 374

Connections Leadership Innovation Customer Experience 374

CSM Magazine

FEBRUARY 20, 2025

Want to make your conference, corporate event, or workshop amazing? Why Leadership and Customer Service Speakers Matter Leadership shapes the culture of an organization, while excellent customer service ensures customer satisfaction and retention. Are you looking to develop stronger leadership across various management levels?Having

Leadership 52

Leadership Customer Service Chief Customer Officer How To 52

Russel Lolacher

MAY 4, 2021

What many may not realize is that “legacy” ship, that’s attached to milestones and events, has probably already sailed if you’re waiting until the last years of your career to start considering it. The post What Will be Your Leadership Legacy? Great leaders do. Make those. appeared first on Russel Lolacher.

Leadership 128

Leadership Sports Examples Connections 128

Experience Matters

SEPTEMBER 8, 2014

Have you been to the CXPA’s Insight Exchange or to one of our local networking events ? If you haven’t been to one of those events, then I highly urge that you do so in the future. This large-scale collaboration is only possible because of the CXPA’s ability to provide leadership and instill a common purpose for its members.

Customer Experience 303

Customer Experience Social Media Groups Customers 303

ECXO

SEPTEMBER 6, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. Explore how a customer-centric culture should infiltrate every facet of an organization, from leadership to frontline staff.

Customer Experience 227

Customer Experience Data Customer Centricity Culture 227

InMoment XI

APRIL 26, 2022

Such mistakes can quickly become viral via social media, review sites, and other tools, creating headaches both for brands and the customers (or employees) at the heart of such events.

Customer Experience 370

Customer Experience Employee Experience Social Media Roadmap 370

InMoment XI

OCTOBER 7, 2024

Google Post Publishing Drive sales with easy publishing from Local Listings Promote your business updates, sales, and events directly on Google through streamlined post publishing. Enhance Understanding: Add comments describing events and observations for specific areas of charts and graphs. Strongest Signals 5.

Competitive Advantage 243

Competitive Advantage Innovation Comparison Roadmap 243

ECXO

FEBRUARY 14, 2022

That aims to impact the present and future of CX Leadership. Here are our upcoming events: The European Customer Experience Organization ( ECXO) Presents Journey Orchestration (JO) in Practice II by Ray Gerber Chief Product Officer at Thunderhead. Then let’s talk and grow together. Let’s Evolve with It — Together!

Culture 296

Culture Case Study Employee Experience Innovation 296

Storyminers

DECEMBER 3, 2020

IBTM World Virtual is set for success with over 10,000 meetings due to take place over the three days of the event, which will this year take place completely online from the 8 th to the 10 th December. Buyers will attend from across the globe, with almost a third being new to the event.

Tourism 204

Tourism e-support Hotels Meeting 204

Storyminers

JULY 2, 2020

Each day, you’ll be involved in all the things that matter – from finding clients to building new content, from staying up-to-date on current trends to providing thought leadership for your audiences. I can’t control the entire event. Offer them a copy of the video that they can use that as an event summary for their boss.

Customer Journeys 246

Customer Journeys CRM Retail Video 246

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Careful tracking of these objectives will also facilitate post-event analysis.

Industry 95

Industry Tips Entertainment Transportation 95

Customer Bliss

APRIL 4, 2017

Sonya LaCore actually began as a flight attendant, rose through many levels of service leadership with in-flight crews, and today is the leader of all in-flight operations. She has held various leadership roles along the way and currently serves as the Vice President for Cabin Services. About Sonya. Staying connected.

Airlines 204

Airlines Hospitality Leadership Connections 204

Experience Investigators by 360Connext

JUNE 9, 2020

Prior to these events, it had been shockingly easy to think of ourselves as empathetic to all. Why haven’t I used my platform to raise important questions around inclusion, diversity, and racism in customer experience leadership? What is the makeup of your leadership teams? This should trouble all leaders.

Customer Experience 236

Customer Experience Leadership Policies Tips 236

Storyminers

SEPTEMBER 8, 2020

A Speaker’s Kit is a multi-page summary for meeting planners and event owners that gives them a quick overview of what an individual can do for them (and their event). Thought Leadership Summary. At a minimum, a speaker kit should contain: Name. Contact Info. Bio + Backstory. Speaking Topics. Other Services. Testimonials.

Leadership 182

Leadership Video Meeting How To 182

GetFeedback

MAY 9, 2019

Two customers can view the same experience in completely different ways due to many factors that influence their interpretation of events — their upbringing, cultural background, motivations, and much more. Purposeful leadership: Leaders within a company need to be aligned on the importance of CX and must agree on the proposed strategy.

Customer Experience 337

Customer Experience Customer Journeys Effort Score Metrics 337

ECXO

DECEMBER 25, 2024

Build a Community Around Your Brand What to Do: Foster customer communities through forums, social media groups, or exclusive events. Example Action: Use analytics tools to link CSAT improvements to revenue growth, demonstrating CXs ROI. Encourage user-generated content and peer-to-peer interactions.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

Russel Lolacher

MARCH 13, 2023

In this episode of Relationships at Work, Russel chats with academic and best selling author Hamza Khan on the importance of reinventing leadership to improve the workplace and the employee experience. He’s the best selling author of the burnout gamble and his latest book leadership reinvented. is the answer to a chaotic world.

Leadership 98

Leadership Government Employee Experience Innovation 98

Calabrio

MAY 4, 2020

In lieu of traditional in-person collaboration and events, the world has had to look to digital strategies to pivot operations and rethink how we connect with customers, partners and employees. Digital capabilities empower companies to be more agile and accessible. Read more about our evolving plans on TMCnet.

Leadership 130

Leadership Connections Strategy Company 130

Experience Investigators by 360Connext

NOVEMBER 16, 2021

which ties your CX initiatives to larger organizational and leadership goals. Sometimes surveys are sent at one time per year, and sometimes they are triggered by specific events in the journey. The best way to do this is to tie it all back to your CX Success Statement Whoops! It looks like you forgot to specify an icon.

Feedback 367

Feedback Customer Journeys Net Promoter Score NPS 367

CX Accelerator

DECEMBER 22, 2022

By extending leadership to several of the most talented and helpful people in the world of CX. This includes mentorship, equipping events, cohorts, on-demand learning paths and much more. This includes outward-facing events, strategic partnerships and general reputation management. Chief Engagement Advisor: Jeremy Watkin.

Brands 36

Brands Leadership Customer Experience Professionals Course 36

ECXO

SEPTEMBER 7, 2023

Join us at the European Customer Experience Organization event featuring a captivating presentation by Ilenia Vidili on “From Products to People: Pioneering a customer-centric Culture for business success!” Customers aren’t just transactions; they’re individuals with unique preferences, emotions, and aspirations.

Customer Centricity 156

Customer Centricity Culture Leadership Innovation 156

AWS Machine Learning

MARCH 18, 2025

The LLM analyzes the text, identifying key information relevant to the clinical trial, such as patient symptoms, adverse events, medication adherence, and treatment responses. These insights can include: Potential adverse event detection and reporting. Identification of protocol deviations or non-compliance. No problem!

Healthcare 83

Healthcare Analysis Knowledge Base Report 83

Customer Bliss

SEPTEMBER 12, 2017

In the first 90 days, she did bring together CX and marketing folks for a week-long series of events trying to get “their own house in order” before they moved to discussions with the broader organization. They ultimately found key points within the data tied to customer buying patterns: Attending events (i.e. trade shows).

B2B 0

B2B Leadership Data Technology 0

ECXO

MARCH 20, 2024

Leading this session is our remarkable facilitator, Emma Sutton , from Oracle, a member of the ECXO leadership team. Additionally, she collaborates with AI and CcaaS vendors to align technology solutions with the needs of businesses.

Case Study 156

Case Study Customer Centricity Leadership ROI 156

ECXO

AUGUST 9, 2023

An endless cycle of economic, political and social events are becoming the new normal. Leadership across the business needs to share (or create) a clear client-centric vision and aspiration, linked to value. Your HR leadership needs to embrace a client-centric culture. Clients want more than a technical team.

Consulting 296

Consulting Competitive Advantage Culture Touchpoint 296

Calabrio

JANUARY 2, 2020

From January 13, all email communications such as product updates, event invites (including webinars) and thought leadership content will come from a Calabrio.com email address. Seamless and consistent communications. We’ve made it easy to communicate with us.

Brands 221

Brands Social Media Roadmap Contact Center 221

ECXO

OCTOBER 25, 2023

We invite you to follow us on our main or regional pages to stay informed about our events and activities. You can find our previous videos under Previous Events on our website. Also, please consider adding us to your LinkedIn profile as a member. This is an excellent way to help our growth without costs.

Leadership 156

Leadership Video Connections Innovation 156

Kate Nasser

SEPTEMBER 29, 2024

Recent Event I […] The post Customer Urgency: Does Your Team Truly Deliver on It? | #CX #Leadership appeared first on KateNasser.com. If your answer is, “Yes, because we have priority schemes they follow,” you may be surprised to witness what actually happens in real time.

Leadership 65

Leadership Customers Healthcare Retail 65

InMoment XI

APRIL 18, 2023

Mary Anne Ghobrial is the director of Australia’s largest customer experience event— The Customer Show. The Customer Show launched in 2022, and the premise behind the event is to bring together everyone playing an active—or even a passive—role in the customer journey. Different teams have different goals and incentives.

ROI 195

ROI Insurance Tips Healthcare 195

Experience Investigators by 360Connext

MAY 17, 2018

It’s one of my favorite events because it’s unique in its approach – everyone is there to learn from each other. Leadership is starting to catch up, but their understanding of CX varies greatly! Leadership is starting to catch up, but their understanding of CX varies greatly!

Leadership 161

Leadership Culture Customer Experience Professionals Customer Centricity 161

Michel Falcon Experience

APRIL 2, 2020

I suggest creating four use cases: Regularity: customers come back at pre-event rates. When the event that caused your team to be dismantled passes you will need to reach out to the team that was temporarily laid off. This is an example of thoughtful leadership. Most businesses will not return to their regular rates.

How To 158

How To Groups Airlines Leadership 158

Calabrio

OCTOBER 20, 2020

Leadership guided employees into this new norm, and our customer support and development continued to serve our customers. Meeting the Needs of Modern Business. To meet the needs of modern businesses, national and local governments, we’ve prioritized the changing necessities and priorities for our teams and customers.

Company 207

Company Self Service Government Contact Center 207