Calabrio

JANUARY 2, 2020

From January 13, all email communications such as product updates, event invites (including webinars) and thought leadership content will come from a Calabrio.com email address. Seamless and consistent communications. We’ve made it easy to communicate with us.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

Integrity Solutions

SEPTEMBER 23, 2021

Your organization’s mission, vision, values and leadership must all reinforce the ability to deliver value. Do you have the leadership and coaching skills and commitment to support the shift to value based selling? The post A Roadmap For Value Based Selling appeared first on Integrity Solutions. The Right Commitment.

Roadmap 70

Roadmap Sales Case Study Leadership 70

Retently

MARCH 17, 2025

Perfect for CX managers, operations, and leadership teams who need strategic insights to optimize operations and refine policies. Useful for leadership, c-suite, stakeholders , and annual strategy meetings. Perfect for cross-functional teams where support, CX, and leadership all need to stay aligned. The result?

Report 90

Report How To Effort Score NPS 90

Gainsight

OCTOBER 15, 2024

Human-First Leadership in the Age of AI: Balancing Technology and Empathy Join Dominique Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism for this incredible session. While technology is evolving rapidly and impacting our ways of working, it is more crucial than ever to maintain a Human-First approach in leadership.

Customer Success 52

Customer Success Conference Sports Roadmap 52

Thematic

MARCH 30, 2025

The most important thing you can do during your follow-up is to learn more about customer pain points to inform your product roadmap. A public feedback roadmap helps keep users informed as their suggestions move from idea to implementation. Many SaaS companies, for instance, have a live roadmap on their website or in their community.

Feedback 62

Feedback Roadmap Effort Score NPS 62

Customer Bliss

APRIL 11, 2018

Her foray into the world of event management allowed her to think more deeply about when the customer experience for people actually begins. While working with Calgary Stampede, an outdoor rodeo and festival in Canada, Jackie realized that an in-person experience doesn’t necessarily begin when the gates to an event opens.

Customer Experience 135

Customer Experience How To Healthcare Hospitality 135

CX Centric

OCTOBER 4, 2021

CX-Brussels in collaboration with CX-Centric hosted an event on CX Leadership which was on the 9th of September 2021. The online event was predominantly attended by Belgian-based Customer Experience professionals from most insurance companies. Jonathan then touched on the 8 key pillars of digital transformation.

Leadership 52

Leadership Customer Experience Customer Centricity Roadmap 52

DCX

DECEMBER 22, 2024

-Mark This week’s must-read links: Retail Personalization Gets a Boost from AI Cars That Dream: Land Rover’s Bold Move Wing + DoorDash: Drones in Dallas Your Ultimate Guide to the Top CX Events of 2025 Listen Up: Are You Really Hearing People? Together, they’re redefining what’s possible in advertising.

Retail 52

Retail Self Service Tips Customer Centricity 52

Totango

FEBRUARY 12, 2025

For the larger customer success community, the rebrand reinforces Totangos leadership in the enterprise CS space. Well also be hosting webinars, virtual meet-ups, and attending various events to ensure every customer success and revenue leader stays in tune on how critical customer-led growth is in todays market.

Brands 62

Brands Customer Success Roadmap Innovation 62

Experience Investigators by 360Connext

AUGUST 22, 2023

At the customer level, consider data like purchase history, issues or tickets submitted, referrals made, and attendance or participation in your events and training. Gain Leadership Buy-In for CX A lot of leaders think that CX costs and doesn’t deliver. That’s not true. Even so, we need to change their perception.

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

Talkdesk

NOVEMBER 26, 2019

Additionally, attendees had the exclusive opportunity to preview the new Talkdesk innovation roadmap and updates. Thought leadership Jafar Adibi, head of AI and Data Science at Talkdesk, led a thought leadership session for press and analysts on why using AI as a tool to improve contact center efficiency is so simple, all you see is results.

Contact Center 78

Contact Center Roadmap Conference Leadership 78

DCX

JANUARY 5, 2025

Source Unlock Leadership That Inspires Action For CX professionals who lead, manage, or simply want to be heard—this is your playbook for building unshakable influence. Experience = product: A gorgeous store, killer service, or even unboxing that feels like an event—those moments are as important as the thing you’re selling.

Customer Journeys 52

Customer Journeys Retail Tips Customer Centricity 52

Experience Investigators by 360Connext

SEPTEMBER 16, 2024

They’re all about the customer’s perspective, making them different from process maps or product roadmaps, for example. Customer journey maps are an essential extension of other documents your organization may have, including process maps, product roadmaps, and dashboards. Those tools are often internally focused, not on the customer.

Customer Journeys 162

Customer Journeys How To Multi-Channel Roadmap 162

ChurnZero

JANUARY 8, 2021

Based on our recent Customer Success Leadership Study (releasing early January 2021), 54% of survey respondents have a Chief Customer Officer (CCO) or Vice President (VP) of Customer Success as their highest Customer Success leadership position within their SaaS organization. Staci Satterwhite, Chief Customer Officer, Khoros.

Customer Success 98

Customer Success Chief Customer Officer Leadership Healthcare 98

DCX

DECEMBER 1, 2024

Source Related: Irreplaceable: How to Create Extraordinary Places That Bring People Together Unlock Leadership That Inspires Action For CX professionals who lead, manage, or simply want to be heard—this is your playbook for building unshakable influence. Learn More Order Now “What stood out was how action-oriented the course is.

Fashion 52

Fashion Culture Trends Connections 52

Gainsight

APRIL 7, 2022

Hear how Product can influence revenue-driving CS strategies, how your community can inform your roadmap, and many more valuable insights at the intersection of all three. Pulse is a purposeful mash-up of thought leadership, converging ideas and techniques, strategic processes, and product-led growth. Just check our video parodies.

Entertainment 105

Entertainment Conference Innovation Fashion 105

AWS Machine Learning

SEPTEMBER 23, 2024

By focusing on three key personas—clients, client advocates, and business leaders or senior leadership—Rocket aims to create a solution that enhances experiences across the board. Business leaders can look forward to leading more efficient teams, and senior leadership can anticipate improved client loyalty and a stronger bottom line.

Analytics 118

Analytics Self Service First Call Resolution Banking 118

Lumoa

JANUARY 19, 2023

It helps organizations create a roadmap for future development and determine what changes need to be made in order to reach those objectives. Typically, the CXO is a member of the senior leadership team and is responsible for ensuring the customer experience is integrated across the entire company.

Customer Experience 221

Customer Experience Net Promoter Score How To Customer Journeys 221

SuiteCX

JUNE 1, 2015

Customer Interactions / Transactions refer to the way in which a customer interacts with the company’s touch-points, for example opening an email, sharing a link, attending an event, or complaining on social media. Head here for our thought leadership on journey mapping best practices. Customer needs, emotions, perceptions.

Customer Journeys 100

Customer Journeys Omni-Channel Multi-Channel Net Promoter Score 100

Thematic

MAY 22, 2019

And as we’ve previously shared at Thematic, the fastest growing companies like AirBnB and DoorDash are using customer insights to drive their product roadmaps. One thing is for sure; CX professionals should continue to participate in events like the CXPA to learn from practitioners globally so we can all further the CX field together.

Exercises 97

Exercises ROI Conference Video 97

AWS Machine Learning

APRIL 11, 2024

An Amazon S3 object notification event invokes the embedding AWS Lambda function. Overall, this post provides a roadmap for building an inexpensive solution for document classification in the IDP workflow using Amazon Titan Multimodal Embeddings. An S3 prefix or S3 object metadata can be used to classify gallery images.

Banking 135

Banking Training System Innovation 135

AWS Machine Learning

JUNE 12, 2024

Examples include seasonality, marketing promotions, pricing, and in-stock availability for retail sales, or temperature, length of daylight, or special events for utility demand. Local, regional, and world factors such as commodity prices, financial markets, and events such as COVID-19 can also change demand trajectory.

Data 126

Data Examples Training Retail 126

Lithium

JULY 7, 2021

We are proud to announce Khoros has launched two new podcasts: CX Confessions: The Customer Experience Show , a thought leadership podcast on CX featuring C-suite executives, and Titans of Customer Engagement , a podcast highlighting tactical, digital engagement best practices and strategies with Khoros customers.

Roadmap 52

Roadmap Leadership Metrics Analytics 52

AWS Machine Learning

DECEMBER 13, 2022

In these exploratory cases, determine how to improve accuracy by incorporating more input data, such as price variations, promotional spend, explicit seasonality features, and the inclusion of local, market, global, and other real-world events and conditions. Review predictor accuracy before creating forecasts. Charles holds a M.S.

Ecommerce 100

Ecommerce Training Roadmap Call Center 100

Lithium

JUNE 4, 2024

Release Notes In this release, we've provided several updates to Events and resolved some bugs. Webinars & Events Some event areas are limited to Khoros customers only. Webinars & Events Some event areas are limited to Khoros customers only. Communities Khoros Communities 24.04 Community Aurora 24.04

CRM 52

CRM Roadmap Software Leadership 52

Lithium

JUNE 11, 2019

Over the course of October and November 2018, Lithium is taking the CX Live show on the road to five cities around the world, kicking off with our marquee event in Austin: Austin (2-day marquee kickoff event, with optional workshops and Lithy’s Party!). Want to share your Lithium success story at a CX Live event? San Francisco.

Roadmap 40

Roadmap Course Leadership Customer Care 40

Lithium

JUNE 11, 2019

Over the course of October and November 2018, Lithium is taking the CX Live show on the road to five cities around the world, kicking off with our marquee event in Austin: Austin (2-day marquee kickoff event, with optional workshops and Lithy’s Party!). Want to share your Lithium success story at a CX Live event? San Francisco.

Roadmap 40

Roadmap Course Leadership Customer Care 40

Lithium

JUNE 11, 2019

Over the course of October and November 2018, Lithium is taking the CX Live show on the road to five cities around the world, kicking off with our marquee event in Austin: Austin (2-day marquee kickoff event, with optional workshops and Lithy’s Party!). Want to share your Lithium success story at a CX Live event? San Francisco.

Roadmap 40

Roadmap Course Leadership Customer Care 40

Lithium

SEPTEMBER 27, 2018

Over the course of October and November 2018, Lithium is taking the CX Live show on the road to five cities around the world, kicking off with our marquee event in Austin: Austin (2-day marquee kickoff event, with optional workshops and Lithy’s Party!). Want to share your Lithium success story at a CX Live event? San Francisco.

Roadmap 40

Roadmap Course Leadership Customer Care 40

BirdEye

MARCH 6, 2025

Think of this as your roadmap to winning over potential customers. Use Google Posts to share promotions, updates, and events. Facebook Community-building, events, and brand storytelling. If your brand also feels invisible, keep reading. In this blog, youll learn how to piece together each tactic for real, measurable growth.

Tips 85

Tips Tools Social Media Multi-Channel 85

Oracle

AUGUST 21, 2018

“Building on the success of the North America event, our goal is to bring Oracle Commerce [ATG and Endeca] and Oracle Commerce Cloud users together for two days of in-depth talks on the Commerce platform.”

Conference 44

Conference Groups Roadmap Leadership 44

SurveySensum

JULY 14, 2020

She held a number of CX leadership roles in FTSE 100 organizations and later founded her own customer experience design based consultancy firm, CMXperience. She has carved a successful career in both customer service and CX leadership across Financial Services and Telcos. LinkedIn : [link]. Website : [link]. LinkedIn : [link] /.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

DCX

SEPTEMBER 29, 2024

If you’re all about boosting customer satisfaction, cutting churn, and driving revenue, this is one event you don’t want to miss! Method to enhance their communication skills, leading to more effective customer experiences and stronger organizational leadership. Register Today! Register Today!

e-support 86

e-support Customer Centricity Apparel Leadership 86

BirdEye

JULY 15, 2024

Table of contents Birdeye View 2024: Event highlights Three dedicated tracks for businesses of all sizes Leveraging AI in local marketing Building on the success of Birdeye View 2023 Birdeye View 2024: A comprehensive learning experience Secure your spot now! Secure your spot now! Ready to outshine, outperform, and outrank your competition?

Social Media 59

Social Media Conference Automotive Competitive Advantage 59

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Engaging Testers. Other Highlights.

eBook 75

eBook Case Study ROI Roadmap 75

One Millimeter Mindset

OCTOBER 15, 2018

Or, let’s say a client is frustrated with their career trajectory and wants me to develop their next-steps professional roadmap. Alternatively, their education and certifications scream out a completely different skill set than the leadership track they so desperately want to target. And even disqualify them. Contact me.

Roadmap 142

Roadmap Customer Success Leadership Customers 142

AWS Machine Learning

OCTOBER 4, 2022

Examples include variable pricing, promotional efforts, hyperlocal event traffic, economic outlook data—anything you feel might help explain variance in the target time series and produce a better forecast. You may treat the outputs as actionable events or build business intelligence dashboards on the data. Conclusion.

Analytics 98

Analytics Training Data How To 98