Bold360

MARCH 20, 2020

Brick-and-mortar stores and live events are offline channels. The phrase used to describe the integration of all these channels is omnichannel customer engagement. Why you need a strategy for omnichannel customer engagement. Put simply, you need to go where your customers are (i.e.,

Self Service 72

Self Service Customer Engagement Engagement Strategy 72

Optimove

DECEMBER 19, 2023

This not only improves higher margin sales conversion rates — it also drives loyalty and increases lifetime customer value. Geographic Segmentation Geographic segmentation targets specific locations for promotions or events, optimizing local marketing efforts.

Strategy 59

Strategy e-support Lifetime Customer Retail 59

Bold360

MARCH 26, 2020

Employees and customers are turning to self-service tools, in the form of chats, messaging and conversational bots, so you’ll need to enable these tools in order to deliver great CX and EX while reducing legacy dependencies on brick-and-mortar and live events that aren’t feasible in a time of social distancing.

Employee Engagement 66

Employee Engagement Chatbots Self Service Engagement 66

Confirmit

FEBRUARY 27, 2020

I’ve been lucky enough to take part in a number of industry awards events over the last couple of years. But I’ll be honest, the idea of networking is enough to send me reaching for the nearest gin (I have found this to be tricky at breakfast events, in particular). Are customers spending more?

Tips 52

Tips Case Study Lifetime Customer Analysis 52

CSM Magazine

AUGUST 31, 2018

A natural collection of Customer Journeys over the life of the customer relationship. Other common terms include: cradle-to-grave relationship, end-to-end relationship, customer for life experience, and lifetime customer connection. The Customer Journey. The Service Transaction. See #4 below.).

Customer Journeys 69

Customer Journeys Net Promoter Score How To Culture 69

Totango

SEPTEMBER 19, 2019

You need customer data to track progress toward goals, deliver on promises, and continually upgrade your product. Doing so will help you raise satisfaction rates and cultivate lifetime customers. Customer-centric uses of data help ensure every employee knows their role and what information to gather. Customer feedback.

Customer Centricity 59

Customer Centricity Data Case Study Lifetime Customer 59

Totango

JANUARY 22, 2018

She is currently the Head of the Global Customer Success & Services organization at Slack, where she is responsible for ensuring customers realize the type of business value from Slack that drives lifetime customer loyalty. Tickets are limited and we will definitely sell out before the event. Register today ! .

Customer Success 48

Customer Success Meeting Lifetime Customer Consulting 48

Totango

OCTOBER 8, 2019

It is important to focus on the future because that’s where the bulk of lifetime customer value lies, for both you and your customer. The dominant subscription model spreads recurring revenue out over years of renewal rather than concentrating it on a single sales event. Look Toward the Future.

Customer Success 60

Customer Success Strategy Lifetime Customer Software 60

Verint

DECEMBER 19, 2017

While better customer service was naturally front and center at such an event, what we also examined was how communities can help build customer loyalty and brand trust. A modern digital customer service experience is what customers expect and a great online community, available 24x7, delivers that.

Self Service 37

Self Service Competitive Advantage Lifetime Customer Customer Care 37

Bold360

MARCH 29, 2021

We’ve witnessed dramatic, rapid shifts in preferred customer engagement channels at a time of social distancing and people working (and doing nearly everything else) from home. 3 Big Trends in Customer Engagement . In the end, it’s about the customer experience, enabling customers to choose how and when they want to engage with you.

Self Service 52

Self Service Call Center Chatbots Customer Relationship Management 52

Up Your Service

AUGUST 9, 2018

A natural collection of Customer Journeys over the life of the customer relationship. Other common terms include: cradle-to-grave relationship, end-to-end relationship, customer for life experience, and lifetime customer connection. The Customer Journey. The Service Transaction. See #4 below.).

Customer Journeys 45

Customer Journeys Net Promoter Score Culture Measurement 45

Up Your Service

AUGUST 9, 2018

A natural collection of Customer Journeys over the life of the customer relationship. Other common terms include: cradle-to-grave relationship, end-to-end relationship, customer for life experience, and lifetime customer connection. The Customer Journey. The Service Transaction. See #4 below.).

Customer Journeys 40

Customer Journeys Net Promoter Score Culture Lifetime Customer 40

SurveySensum

JULY 14, 2020

With over 25 years of transforming customer and employee experiences working in and with startups, mid-size, and Fortune 100 companies. She speaks on CX at industry events and consults companies to support and educate them as they build or enhance their customer experience practices. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

JUNE 10, 2020

More importantly, the customer should be the Centre of focus, and your actions are dependent on understanding the customer. Also remember that the bulk of a lifetime customer’s value lies in the future. Get the Right Tool.

Customer Success 10

Customer Success Customer Journeys Lifetime Customer Social Media 10

SmartKarrot

JANUARY 5, 2021

Designated as one of the top 2018, 2017, and 2016 CS influencers and strategists, she fuels her passion by helping companies build high-yielding customer lifecycles and by educating individuals about emotional intelligence. An avid speaker and writer, Emilia has addressed several professionals at various events and summits.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21