BirdEye

DECEMBER 8, 2022

Using social media to grow your business’s presence online is a great start, but keeping up with new platforms can be challenging. There are more than a dozen types of social media with more popping up every day. Table of contents Choosing the right social media types for your business 1. Social networks 2.

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Social Media Brands Video Entertainment 98

Comm100

NOVEMBER 23, 2016

So what’s the best, most direct way to show customers your commitment, and inspire loyalty in return? A solid customer loyalty program. If you want to build the loyalty program your customers deserve, this post will give you customer loyalty program ideas to turn everyday shoppers into loyal fans.

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Loyalty Programs Loyalty Rewards Programs Airlines 100

BirdEye

DECEMBER 28, 2024

Regularly update operating hours and contact information: Regular updates to operating hours, especially during holidays or special events, maintain profile accuracy. Include a blog section for sharing restaurant news, events, and culinary content. Share user-generated content from satisfied customers to build social proof.

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Tips Social Media Chatbots System 97

CSM Magazine

MARCH 14, 2025

As consumer habits shift and expectations grow, brands face increasing pressure to create loyalty programs that feel personal, relevant, and rewarding. Here, we will explore the latest strategies shaping loyalty programs in 2025 and what they mean for your brand. This affects everyone.

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Loyalty Trends Strategy Loyalty Programs 52

CSM Magazine

FEBRUARY 6, 2025

Deepens Relationships Offering personalized items as rewardswhether after a purchase, during events, or even as part of a loyalty program creates a memorable moment for customers. Reward Loyal Customers Show your appreciation for repeat customers by gifting personalized merchandise as part of your loyalty program.

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Loyalty Loyalty Programs Social Media Brands 52

Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. A transaction may be hours, days, or weeks down the road. #4.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

Comm100

OCTOBER 8, 2016

Newsletters, texts, and social media updates can help keep inform your customers about your latest blog posts. Increase your social media presence. Facebook, Twitter, and LinkedIn combined have close to 2 billion monthly active users —for this reason, your company would do well to have a solid social media presence.

Customer Retention 154

Customer Retention Loyalty Strategy Loyalty Programs 154

Lumoa

NOVEMBER 21, 2023

It helps Starbucks to personalize their communications, marketing, loyalty programs, and even keep a tab of in-store inventory. Lumoa helps you to do it more methodically and fast by creating events. Manage and follow the development of ongoing events to ensure that the right action is initiated.

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Analysis Feedback Social Media Chatbots 195

Happy or Not

DECEMBER 17, 2024

Customer retention and customer loyalty are crucial indicators of a successful voice of the customer program, and customer loyalty program examples can further demonstrate their impact. Step 4: develop a plan to act on customer feedback A winning VoC program requires action based on the feedback collected from customers.

Loyalty Programs 36

Loyalty Programs Social Media Net Promoter Score Effort Score 36

Think Customers

JANUARY 17, 2025

There was little discussion about AI as a technology at the event, which marked a change from recent years. Ultas loyalty program is 44 million members strong, with 95% of purchases made through the program, said Josh Friedman, vice president of digital products for Ulta. In 2025, 37% of U.S.

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Report Data Retail Social Media 52

InMoment XI

OCTOBER 3, 2024

While these strategies can vary based on your business model or resources available to your customer experience program, these proven strategies can help any organization reduce customer churn and improve customer retention. 79% of consumers say that loyalty programs caused them to purchase from an organization more frequently.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

BirdEye

APRIL 28, 2023

Social media marketing Consumers generally prefer to choose brands they trust and can obtain reliable information about online. And they are increasingly using social media to get that information. In fact, 75% of online users take to social media to research a brand or product.

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Insurance Strategy Marketing Social Media 98

PeopleMetrics

APRIL 10, 2017

With your business’s website and social media accounts, you can interact with customers anytime, anywhere. Use social media to publish posts that start a conversation, or questions that implore customers to share their opinions. Hold Events. The way to reach customers is to engage with them directly.

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How To Social Media Loyalty Programs Infographics 102

Retently

NOVEMBER 21, 2018

The idea was straightforward – Apple asked users to share photos they took with their iPhones on social media, using a designated hashtag. To do that, they started the Cisco Champions program , a community initiative that encouraged said advocates to talk about Cisco’s brand across their networks and social media channels.

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Examples Company Strategy Marketing 111

BirdEye

JULY 5, 2023

Grow brand awareness – Satisfied customers are likely to share their stories and promote your business in their immediate circle via word of mouth or social media channels. Customer loyalty programs Customer loyalty programs are a staple in all marketing strategies.

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Examples Strategy Marketing Social Media 98

BirdEye

DECEMBER 27, 2024

While some diners rely heavily on Google reviews, others might prefer specialized restaurant review sites or social media platforms for their dining decisions. It requires regular updates to showcase seasonal menus and special events and prompt responses to customer feedback.

Multi-Channel 52

Multi-Channel Social Media Feedback Analysis 52

BirdEye

APRIL 25, 2023

Use social media to promote 4. Loyalty incentives programs 15. Participate in local events 17. Use social media to promote Understanding how to promote your local business on social media is critical. Attract subscribers using your website and social media channels.

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Social Media How To Advertising Sports 98

CSM Magazine

OCTOBER 21, 2024

Technology: Your Wingman, Not the Main Event Technology can enhance the experience, but it shouldn’t be the experience. User-Friendly Loyalty Programs Nobody needs another loyalty card that sits gathering dust at the bottom of a wallet. A great rewards program is intuitive, easy to join, and worth the effort.

Retail 52

Retail Engagement Customer Experience Tips 52

Optimove

FEBRUARY 12, 2025

Examples: Make sure to: Provide discounts on spring-themed items for holiday shoppers Launch loyalty programs that give early access to seasonal collections Promote Christmas in July campaigns to re-engage customers mid-year #4. Year-round: Engage with ad-hoc campaigns tied to special events like birthdays or early bird promotions.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

CSM Magazine

SEPTEMBER 18, 2018

A packed hall is a good sign for an event hosting provider, because spectators constitute a major revenue opportunity for them. According to Juniper Research , global mobile and wearable-device ticket sales are expected to reach $14 billion this year, making up 54% of total digital purchases for events and transportation.

Loyalty Programs 56

Loyalty Programs Transportation B2C Sports 56

BirdEye

APRIL 20, 2023

From optimizing your website to leveraging social media, we’ll cover everything you need to know about local lead generation so that you can start growing your business today. For the bakery to reach these target customers, it must implement digital strategies such as paid search ads and social media campaigns.

Social Media 98

Social Media Multi-Channel Metrics Effort Score 98

Customer Guru

JUNE 26, 2018

Further, an impact strategy that Sephora follows is building loyalty using its ‘VIB Loyalty Program’ that ensures free gifts, various event offers, and discounts to its members, also collecting data in the process. Understanding the importance of social media brand integration.

Omni-Channel 82

Omni-Channel Retail Loyalty Programs Social Media 82

Experience Investigators by 360Connext

JULY 2, 2019

Negative reviews — at least those that include suggestions — on social media channels or review sites are coming from customers who care. The original format included ways to vote and comment on submitted ideas, but now the brand relies on suggestions from social media and a form to submit directly, sans community.

Customer Journeys 110

Customer Journeys Social Media Groups Fashion 110

TechSee

JULY 23, 2019

Target experienced a POS failure during peak hours on Father’s Day, paralyzing its store operations and prompting angry posts on social media. Accelerated Concepts’ survey highlighted that 20% of retailers do not have a backup connectivity solution in place in the event that their primary POS system goes down.

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System Retail Software Sales 129

InteractionMetrics

MARCH 27, 2025

Develop Reward and Loyalty Programs Loyalty programs aren’t just about offering punch cards or reward points (although sometimes, they can be). Theres tons of room for creativity when you offer a loyalty program. And when you build a good loyalty program, customers feel truly valued.

Customer Retention 52

Customer Retention Strategy How To Net Promoter Score 52

Retently

OCTOBER 23, 2024

How did you hear about our store (social media, referral, search engine, etc.)? Monitor and respond to feedback on social media and review sites to show customers you value their opinions. Create meaningful loyalty programs with exclusive promotions or discounts to reward and appreciate loyal customers.

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Ecommerce Survey Retail NPS 109

Retently

APRIL 5, 2024

In-store events and demonstrations can also create memorable experiences that can’t be replicated online. In-store events are another way to enrich the brand perception, creating a sense of community and excitement. Workshops, product launches, and live demonstrations can draw customers into the store and create buzz around it.

Retail 78

Retail Engagement Strategy Customer Experience 78

ClearAction

MAY 29, 2016

Marketing professionals think of customer experience in terms of their deliverables: the user experience of websites, campaigns, events, research, content, social media, and so forth. Customer Experience Social Media Conversations. How Marketers Think of Customer Experience.

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Customer Experience Marketing Chief Customer Officer Social Media 97

BirdEye

MAY 10, 2021

I work directly with our CRM and social media ad companies. I respond to our reviews myself, manage our print and digital campaign creation and implementation, social media content creation, email marketing. We get a lot more qualified leads and a lot more conversions off of Google than we do on social media.

Customer Journeys 81

Customer Journeys Social Media Retail Loyalty Programs 81

Ann Michaels and Associates

JULY 26, 2024

Implement multiple channels for customer support, such as phone, email, live chat, and social media. Gather and Act on Customer Feedback: Regularly collect feedback through surveys, reviews, and social media. Engage with Customers: Build a community around your brand through social media, forums, and events.

Loyalty 52

Loyalty Net Promoter Score Customer Journeys Social Media 52

ModSquad

AUGUST 6, 2019

Start a loyalty program with real benefits. Host local events and volunteer in the community. Promote social media connections. Social media is an ever-growing market bursting with potential. Promote social media connections. Offer great, perhaps different, deals to each segment.

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Loyalty Customer Service Social Media Loyalty Programs 70

Service Untitled

APRIL 21, 2014

What could beat hands on shopping during a warm Saturday afternoon; the kids eating ice-cream, the neighbors coming together planning their own social events, and merchants creating their own social media as a community effort? on our Epson ink cartridge.

Loyalty 83

Loyalty Effort Score Retail Loyalty Programs 83

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. Leverage Social Media Platforms Social media platforms like Facebook, Twitter, Instagram, and YouTube are great tools for engaging with your customers.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Retently

FEBRUARY 21, 2024

Likewise, for companies using traditional marketing methods, these surveys can assess the impact of non-digital efforts like flyers and in-person events. Younger demographics might be more reachable via social media, while professional audiences might engage more through email or LinkedIn.

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Survey Social Media Advertising Analysis 78

CSM Magazine

AUGUST 21, 2023

By understanding your customers’ preferences and behavior, you can build stronger relationships and increase their loyalty to your brand. Create a Loyalty Program A loyalty program is an excellent way to increase customer engagement and drive repeat business.

Retail 52

Retail Customer Engagement Engagement Social Media 52

BirdEye

MARCH 17, 2023

Sales and marketing A business can tap into the expertise of a small business strategy consultant marketing to create an effective marketing plan that incorporates emerging digital marketing techniques, including SEO, content marketing, social media marketing, and influencer marketing.

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Consulting Social Media Financial Strategy 98

BirdEye

NOVEMBER 7, 2023

Text abbreviations, also referred to as ‘texting abbreviations’ or ‘text acronyms,’ are short forms of words or phrases used in SMS, social media, forums, and other online platforms. Marketing campaigns SMS marketing campaigns, email subject lines or social media posts can benefit from concise yet catchy text abbreviations.

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How To Social Media Communication ROI 116