Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

InMoment XI

OCTOBER 3, 2024

Your customer retention rate is an important metric. Improve Customer Experience Metrics Another strategy to improve customer retention is by improving other customer experience metrics surrounding customer retention. This could include discounts, priority access to new features or products, or invitations to exclusive events.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. We've introduced metrics for Events and new metrics for Ideas. Community Aurora 24.2

Self Service 52

Self Service Social Media Roadmap Insurance 52

CSM Practice

FEBRUARY 24, 2020

This can be done by tracking actionable customer usage metrics and using adoption analytics to shape the customer experience at different points in their life-cycle journey. Most customer success metric fall into one of these four categories: Customer Usage Metrics. Customer Financial Metrics. Customer Heath Metrics.

Metrics 52

Metrics Customer Success Measurement Customers 52

CSM Practice

FEBRUARY 24, 2020

This can be done by tracking actionable customer usage metrics and using adoption analytics to shape the customer experience at different points in their life-cycle journey. Most customer success metric fall into one of these four categories: Customer Usage Metrics. Customer Financial Metrics. Customer Heath Metrics.

Metrics 52

Metrics Measurement Customer Success Customers 52

Chattermill

JUNE 3, 2019

Customer Experience Measurement: Which Metrics Should You Focus On? In this article, we'll guide you through the various customer experience metrics and how best to measure and optimise your customer experience. customer experience metrics. Why measuring customer experience metrics matter. by Sam Frampton. on 4 Jun 2019.

Metrics 85

Metrics Measurement Customer Experience Net Promoter Score 85

Thematic

APRIL 17, 2019

How to Use Insights To Drive Product Roadmap. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? As you start to build out your product roadmap, the team asks themselves: What are we hearing all of the time? So, started going to events. I met people.

Roadmap 54

Roadmap Customer Insights Company User Experience 54

Thematic

APRIL 17, 2019

Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? As you start to build out your product roadmap, the team asks themselves: What are we hearing all of the time? Alyona: Awesome.

Roadmap 63

Roadmap Analysis Data Company 63

AWS Machine Learning

NOVEMBER 7, 2024

The following are important metrics that need to be forecasted: Demand – How many items will be sold in the next X weeks for different discounts? We approached this by designing an architecture with an event-driven principle in mind that enabled us to build ML workflows for training and inference using infrastructure as code (IaC).

Fashion 95

Fashion Training Retail e-support 95

Gainsight

APRIL 30, 2019

As a product manager, metrics affect every move you make. Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. General business metrics are important as well, so you can tie your activities back to overall company goals. READ THE GUIDE.

Metrics 65

Metrics Net Promoter Score Management How To 65

Gainsight

JANUARY 6, 2023

Benchmark: Product Roadmapping With Product Experience Data. Using Product Analytics to Drive Product Roadmaps. Three Business Efficiency Metrics Every Product Manager Must Know. The Importance of a Data-Driven Product Roadmap. Five Tracking Measurements to Help Build a Better Data-Driven Product Roadmap.

Resources 52

Resources Roadmap eBook Analytics 52

Lithium

NOVEMBER 1, 2022

Podcast] Diversifying Metrics and the Rise of the Conversation Curator Our guest is none other than Legendary Khoros Titan, Claudius Henrichs, Head of Community at Dataiku brings a wealth of knowledge around how closely related the learning experience, and the community experiences are. They can also create significant value.

Roadmap 52

Roadmap ROI Social Media Contact Center 52

Gainsight

JULY 10, 2023

With the right approach to scaling CS touchpoints using email, in-app, Community, or other channels, organizations can determine which types of engagement drive the most value for customers by measuring open rates, content engagement, conversion events, and more.

Self Service 52

Self Service How To Roadmap ROI 52

AWS Machine Learning

AUGUST 7, 2024

For a deeper look at the various components required for an AWS organization multi-account enterprise ML environment, see MLOps foundation roadmap for enterprises with Amazon SageMaker. Registering the model invokes a default Amazon CloudWatch event associated with SageMaker model registry actions.

Government 97

Government Metrics Report Analysis 97

Lithium

JULY 7, 2021

Updates to LinkedIn Metrics Updates to LinkedIn metrics in the Marketing platform will create more consistency with native analytics. Q2 Resource Round-up Khoros Roadmap This post outlines "now available" features mentioned for each Khoros product and helpful resources. Advanced Care Analytics Save your spot July 29, 2021.

Roadmap 52

Roadmap Leadership Metrics Analytics 52

Lumoa

JANUARY 19, 2023

It helps organizations create a roadmap for future development and determine what changes need to be made in order to reach those objectives. Project management, to ensure that projects are well organized, completed on time and meet key metrics.

Customer Experience 221

Customer Experience Net Promoter Score How To Customer Journeys 221

Totango

FEBRUARY 23, 2023

While net revenue retention (NRR) is a key business metric for many companies, Chris shared that customer success operations can also help you get a closer look at leading indicators to tell whether your team is on track to hit the target. It’s not a set it and forget it metric.” It’s about the customer’s outcome.”

Tips 86

Tips Net Promoter Score Metrics NPS 86

ChurnZero

JUNE 15, 2023

It can be difficult to justify why implementing a JavaScript snippet, for example, should take precedence over the product roadmap. Tactically speaking, the most common mistake I see is organizations lacking the appropriate unique identifiers on usage events. How many usage events should Customer Success teams track in their product?

Data 96

Data How To Meeting Customer Success 96

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. A full recording will be available after the event. Twitter ads and metrics can be viewed and filtered in the calendar, as well as in dashboards, data exports and custom metrics.

Multi-Channel 52

Multi-Channel Social Media Roadmap Metrics 52

NetBase

OCTOBER 12, 2018

Which metrics matter most as you strive to change that statistic? We talked about 11 social media metrics worth mastering in a recent Adweek webinar. These are all aspects of Engagement you can measure – but you need a bit of help from our next metric to really get down to what’s driving the conversation. What’s trending?

Social Media 49

Social Media Analytics Metrics Airlines 49

Lithium

AUGUST 3, 2021

Khoros | Twitter Ads Discovery Program We are looking to get your feedback early in the process to ensure that we're building features with your use cases, goals, workflows, and success metrics in mind. Sign up now Influence our roadmap. Webinars & Events Some event areas are limited to Khoros customers only.

Roadmap 52

Roadmap Metrics Government Tips 52

Pointillist

SEPTEMBER 26, 2018

But the majority are still not able to show how the customer experience metrics they collect directly impact business performance or how they are using them to improve customer experience. Take Direct Action Based on Your Customer Experience Metrics. b) Input for Product Development. Release a beta version and track the NPS for it.

Metrics 65

Metrics Net Promoter Score Customer Experience Effort Score 65

Lithium

JULY 2, 2024

Khoros Fresh Features Product Release & Roadmap Webinar Watch the latest Fresh Features Live Q&A to learn how you can deliver an unforgettable customer experience that closes the gap between automated and human interactions. Some blog areas are limited to Khoros customers only. You can also set which language to use by default.

Self Service 52

Self Service Analytics Video NPS 52

Experience Investigators by 360Connext

AUGUST 22, 2023

At the company level, review metrics like customer retention or renewal rates, referral rates, and digital analytics like website conversions. At the customer level, consider data like purchase history, issues or tickets submitted, referrals made, and attendance or participation in your events and training.

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

QuestionPro Audience

JULY 26, 2018

What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. ” Here’s a strategic roadmap (or hack) for tapping into that overwhelmingly positive data to fuel that important imagination. It helps guide where creative is going to go.”

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

West Monroe

NOVEMBER 2, 2022

Share metrics and communicate the impact of digital investments. Build a realistic roadmap. Below are three crucial pillars for building a roadmap that can show prospective buyers where the business has been—and where the acquirer can take it in the future: Have a clear and executable roadmap.

Roadmap 52

Roadmap Innovation Financial Exercises 52

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Ad Saves and Ad Video Plays have been added to Analytics Ad Metrics. Publishing. Upcoming.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Lithium

JUNE 2, 2021

Learn about our recent product enhancements and check out what’s coming soon on the Khoros Roadmap. Marketing Roadmap Deep Dive (On-Demand Recording) Review our deep dive into the Marketing Roadmap! Webinars & Events. Khoros Roadmap Webinar Tuesday, June 8 • Register today!

Roadmap 52

Roadmap B2C Culture B2B 52

Gainsight

MARCH 21, 2023

If you missed it, fear not—here are my key takeaways from this incredible event. The only way to measure success is to have a clear metric for success. This helps with creating a unified goal instead of separate objectives across Product and CS, and building out a customer engagement roadmap that is cohesive across internal teams.

ROI 52

ROI Roadmap Metrics Measurement 52

Calabrio

APRIL 25, 2017

One of the most confounding challenges for modern contact center leaders is reporting on any performance metric that requires information from more than one system or application, each of which is a self-contained silo of data. Historic data. Silos are eliminated and brand can better understand the entire customer journey.

Contact Center 140

Contact Center Social Media Roadmap Report 140

CSM Magazine

NOVEMBER 28, 2022

To ensure that all aspects of the product launch are rock-solid, you’ll want to develop a clear roadmap for development and testing. This roadmap should identify the tasks that need to be completed, the timeline for completion, and any potential roadblocks you may encounter. 5) Measure KPI.

Software 52

Software Customer Service Marketing How To 52

Retently

FEBRUARY 21, 2024

Understanding your marketing channels Having a clear understanding of your marketing channels is like having a roadmap to guide your marketing efforts. Likewise, for companies using traditional marketing methods, these surveys can assess the impact of non-digital efforts like flyers and in-person events. How Did You Hear About Us?”

Survey 78

Survey Social Media Advertising Analysis 78

Customer Bliss

NOVEMBER 15, 2018

1 – Look Deeper than Surface-Level Metrics. When starting out in her role as Vice President and CXO, Samantha spent a lot of time with the sales team at events and quickly learned from them that the Co-op’s products and services weren’t up to par with customer needs. Co-op Financial is essentially a B2B, to C company.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. The Tester Engagement Pocket Map.

eBook 75

eBook Case Study ROI Roadmap 75

Gainsight

NOVEMBER 15, 2023

Kicking off the keynote, Nick Mehta, CEO, Gainsight, opened the event on a note of gratitude for our incredible global Pulse community, illustrating a sentiment of solidarity for our shared challenges and successes. We have two exciting features on the roadmap, and three powerful Gen AI features that are available today. It’s amazing.

Self Service 52

Self Service Customer Success Roadmap B2C 52

Lithium

MAY 4, 2021

The event for digital leaders is back! We've designed this virtual event for digital transformation professionals who want to begin their shift to digital-first approaches or those who are well on their way. Webinars & Events. Khoros Roadmap Webinar Tuesday, June 8 • Register today! Hello, to all of our Atlas members!

Conference 52

Conference Analytics Social Media Roadmap 52

AWS Machine Learning

AUGUST 26, 2024

At events, our teams now approach customer interactions armed with comprehensive, up-to-date information on demand. This involves benchmarking new models against our current selections across various metrics, running A/B tests, and gradually incorporating high-performing models into our production pipeline.

Sales 112

Sales Multi-Channel Metrics Feedback 112