GetFeedback

MAY 23, 2019

While there are many different metrics within a VoC program, two very prominent ones are Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS). A CSAT score of 80 percent is a good indicator of success, although it will vary by industry. Conversely, you do not want NPS to be tied to a specific event.

NPS 308

NPS Net Promoter Score Effort Score CEM 308

GetFeedback

APRIL 29, 2019

Event feedback. At different points in the event—after check-in, a keynote, or the event is over—send an SMS survey to gauge how your attendees felt about the experience. The Ultimate Guide to Event Surveys. A comprehensive list of pre and post event survey questions. Read Article. Transportation feedback.

Survey 265

Survey Net Promoter Score NPS Healthcare 265

GetFeedback

JUNE 22, 2019

The same holds true for your Net Promoter Score survey. What is Net Promoter Score (NPS)? Net Promoter Score surveys are a type of customer experience survey. We like stories that are specific, chock full of details and depicting believable people and events. Your audience.

NPS 304

NPS Net Promoter Score Survey Effort Score 304

ECXO

OCTOBER 5, 2023

The European Customer Experience Organization the ECXO.org is delighted to introduce our upcoming event: – ”Customer Surveys are Dead!” Customer Surveys are Dead! Learn how AI will replace them. Subscribe now on LinkedIn: [link] Looking for more hands-on sessions and practical tools?

Survey 380

Survey Net Promoter Score NPS Exercises 380

Totango

NOVEMBER 3, 2021

The Net Promoter Score question provides one of the most effective tools for predicting customer loyalty and brand advocacy. What is the Net Promoter Score Question? The net difference between Promoters and Detractors gives the Net Promoter Score system its name.

Net Promoter Score 103

Net Promoter Score How To NPS Customer Journeys 103

Totango

NOVEMBER 3, 2021

The Net Promoter Score question provides one of the most effective tools for predicting customer loyalty and brand advocacy. What is the Net Promoter Score Question? The net difference between Promoters and Detractors gives the Net Promoter Score system its name.

Net Promoter Score 102

Net Promoter Score How To NPS Customer Journeys 102

Totango

NOVEMBER 3, 2021

The Net Promoter Score question provides one of the most effective tools for predicting customer loyalty and brand advocacy. What is the Net Promoter Score Question? The net difference between Promoters and Detractors gives the Net Promoter Score system its name.

Net Promoter Score 100

Net Promoter Score How To NPS Customer Journeys 100

Kerry Bodine

APRIL 30, 2019

I credit three events with the rise of our modern customer experience discipline. Event #1: Net Promoter Score ® arrived on the scene. Since then, Net Promoter Score has become nearly ubiquitous in marketing and CX circles — and with good reason. Event #2: Social media went mainstream.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

Kerry Bodine

APRIL 30, 2019

I credit three events with the rise of our modern customer experience discipline. Event #1: Net Promoter Score ® arrived on the scene. Since then, Net Promoter Score has become nearly ubiquitous in marketing and CX circles — and with good reason. Event #2: Social media went mainstream.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

Kerry Bodine

MAY 3, 2019

If you read my last post , you’ll know that I credit the launch of Net Promoter Score® as one of three pivotal events that paved the way for the customer experience discipline.

NPS 67

NPS Analytics Customer Insights Net Promoter Score 67

ProProfs Chat

JUNE 19, 2020

These customers tend to repeat their purchase and act as brand advocates at various events/situations. Brand loyalty and the likelihood of repeat and new sales can be measured through Net Promoter Score. You can read the blog , to learn more about the advantages of net promoter score to a company.

Net Promoter Score 78

Net Promoter Score NPS Insurance Survey 78

InMoment XI

OCTOBER 17, 2023

They’re constantly changing and adapting to world events, new trends, upgraded technology, and more. Your experience-level goals may look like increasing your net promoter score (NPS) by a certain number in the next year, or launching QR codes surveys. And that’s a good thing!

Customer Experience 370

Customer Experience Net Promoter Score Tips Effort Score 370

AskNicely

OCTOBER 17, 2018

We’ve got another dose of CX Obsession goodness for you today, and some good news — for our next CX Obsession event, we’re leaving our fair city of Portland and taking this show on the road! Big thanks to Todd for sharing Ziba’s story at our latest CX Obsession event. Where to, you ask? Want to see CX Obsession happen near you?

Net Promoter Score 210

Net Promoter Score Video Consulting Study 210

GetFeedback

SEPTEMBER 19, 2018

When it comes to collecting customer feedback, most people think of a traditional Net Promoter Score survey. Net Promoter Score Surveys. Event Feedback. Send post-event surveys to learn what attendees liked or disliked about the event.

Survey 199

Survey Net Promoter Score Data Effort Score 199

Experience Investigators by 360Connext

NOVEMBER 16, 2021

To measure this, Net Promoter Score (NPS) is reported for both new customers and those who have been with the company for 13 months. Sometimes surveys are sent at one time per year, and sometimes they are triggered by specific events in the journey.

Feedback 367

Feedback Customer Journeys Net Promoter Score NPS 367

eglobalis

MARCH 30, 2025

For years, metrics such as the limited Net Promoter Score (NPS) and customer satisfaction (CSAT) surveys have been the backbone of CX perceived measurements along some other metrics and data. However, organizations across high-tech, telecom, utilities, and finance sectors are finding these methods increasingly limited.

Survey 312

Survey Banking NPS Effort Score 312

Retently

AUGUST 29, 2022

One of the most common questions we receive, as an NPS®-focused software business, is how Net Promoter Score® differs from the type of data you can extract by studying people’s reactions on social media platforms like Facebook, Twitter and Instagram. Customer satisfaction, as measured using Net Promoter Score, does.

Social Media 155

Social Media NPS Net Promoter Score Marketing 155

AskNicely

NOVEMBER 9, 2018

After two successful runs in Portland (with a combined event NPS of 66.7!) you had one question for us: when and where is your next event? New for Seattle, we’re also hosting an NPS Masterclass as a free pre-event workshop. Our Net Promoter Score experts will be there to guide you through one of two tracks: Beginner or Advanced.

Net Promoter Score 150

Net Promoter Score NPS Video Tips 150

Retently

MAY 26, 2023

If you’re part of a brand management or customer success consultancy, Net Promoter Score® could be the all-in-one customer satisfaction metric you’ve been looking for. Designed to accurately assess customer sentiment, Net Promoter Score has several benefits that other customer satisfaction metrics don’t.

Net Promoter Score 133

Net Promoter Score Consulting NPS Customer Success 133

AskNicely

JUNE 29, 2018

After a successful inaugural CX Obsession (with an event NPS of 68.4!), Join us for our next live CX Obsession event on August 1st for all of the above and more. Check out these videos from our last event: Christina Burns of Ruby Receptionists preaching the gospel of employee empowerment. you told us you wanted more.

Net Promoter Score 150

Net Promoter Score NPS Video Customer Focused 150

Retently

OCTOBER 26, 2023

One of the biggest benefits of Net Promoter Score® is that it gives you timely, relevant customer feedback when you need it most. Also, should you let it affect your Net Promoter Score? This brings up an essential aspect of using Net Promoter Score effectively.

Net Promoter Score 146

Net Promoter Score NPS Feedback Survey 146

InteractionMetrics

NOVEMBER 20, 2023

The Net Promoter Score (NPS) is the most well-known customer satisfaction metric used by two-thirds of the Fortune 1000 companies. Created in 2003 by Fred Reichheld of Bain & Company , the Net Promoter Score (NPS) asks: “How likely are you to recommend us to a friend or colleague?”

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Hotels 52

Experience Investigators by 360Connext

MAY 23, 2019

Enterprise software giant, SAP, hosted two remarkable, concurrent events in May and I was lucky to be a part of them, thanks to partnerships with SAP Litmos and SAP. That theme came across loud and clear throughout the rest of the SAP CX Live and SAPPHIRE NOW events. They expected technology to bring them directly to these events.

Net Promoter Score 40

Net Promoter Score Social Media Fashion Airlines 40

GetFeedback

SEPTEMBER 20, 2019

Net Promoter Score (NPS). In 2003, loyalty consultant Fred Reichheld proposed a simple method to measure loyalty, called the Net Promoter Score ® (NPS ® ). . CSAT is used to measure the customer satisfaction of a specific interaction or event. An introduction to NPS, CES, and CSAT .

NPS 278

NPS Metrics Effort Score Net Promoter Score 278

InMoment XI

NOVEMBER 15, 2022

These more defined metrics can present as any of the four types of CSAT surveys: #1: Customer Satisfaction Score (CSAT). #2: 2: Net Promoter Score (NPS®). #3: 3: Customer Effort Score (CES). #4: We use InMoment for both our employer and end-user Net Promoter Score program. 4: Milestone Surveys.

Net Promoter Score 195

Net Promoter Score Effort Score How To Customer Satisfaction 195

delighted

APRIL 1, 2024

Putting on a successful event is no easy feat: a lot goes into creating a positive event experience for attendees, from finding compelling speakers to inviting the right sponsors. One way to measure attendee satisfaction is by surveying them after the event with the right post-event survey questions.

Survey 100

Survey Feedback Conference Net Promoter Score 100

GetFeedback

DECEMBER 26, 2018

Conference and event feedback. To gauge customer loyalty , you’d need to look to their Net Promoter Score or follow up with the customer for more details. Any time you want customer insight into one of the following areas, you can use a CSAT survey: Customer support interactions. Sales interactions.

Customer Satisfaction 286

Customer Satisfaction Measurement How To Net Promoter Score 286

InMoment XI

OCTOBER 23, 2024

Credit unions can actively engage with their communities through events, sponsorships, and local initiatives. A high NPS score indicates strong customer satisfaction and brand advocacy. This is because the plans are relevant to their specific financial situation. Leverage and emphasize community engagement.

Banking 195

Banking Customer Experience Effort Score Financial 195

AskNicely

FEBRUARY 8, 2017

and keep an eye out here and on our facebook page as we share the best news and stories from the event. appeared first on Net Promoter Score from AskNicely. If you’re in the SaaS industry, start planning your trip for next year! The post Come and meet the AskNicely team at SaaStr!

Meeting 150

Meeting Net Promoter Score Conference NPS 150

AskNicely

JUNE 22, 2018

Big thanks to Christina for sharing her stories of serious wow-ness at the first stop of our CX Obsession event series. Stay tuned for more videos, stories, and details on our next event. The post Ruby Receptionists: Putting Their Customers First (by Actually Putting Them Second) appeared first on Net Promoter Score from AskNicely.

Net Promoter Score 150

Net Promoter Score Video Culture Connections 150

AskNicely

APRIL 23, 2018

Join Us For Our First-Ever Customer Obsession Event. The event is on April 26th and is being hosted by the ever-so-gracious Jones Lang Lasalle (JLL) at their office right smack dab in the heart of Portland’s Pearl District. On April 26th, right in the heart of Portland’s Pearl District, we will all find out. . Register Here.

Net Promoter Score 150

Net Promoter Score Brands Customers Customer Experience 150

Beyond Philosophy

NOVEMBER 10, 2014

A Global Shipping company increased its Net Promoter Score (NPS) by 40% points over 30 months. The company linked every 4% points improvement of their NPS score to 1% improvement in shipping volume, thus increasing volume by 10%.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience Insurance 164

Retently

OCTOBER 16, 2024

This is particularly useful for tracking Net Promoter Score (NPS) , as it allows you to capture a precise measure of customer loyalty at a glance. Post-Event Feedback (Conferences, Webinars, Workshops) After hosting events like webinars or conferences, follow-up emails are commonly sent to attendees.

Feedback 134

Feedback Survey Effort Score Customer Satisfaction 134

SurveySparrow

JANUARY 31, 2024

But what if there are alternatives to net promoter score? Net Promoter Score (NPS) is like a report card for your business. And what is a good NPS score ? Customer Effort Score (CES) This is a customer satisfaction hack, I must say. For instance, during promotions or events.

Net Promoter Score 52

Net Promoter Score Effort Score NPS Metrics 52

AskNicely

AUGUST 30, 2018

Stay tuned for more videos, stories, and details on our next event. Want to see a CX Obsession event happen in your city? The post Living Room Realty: Meeting Customers Where Their Obsession Is appeared first on Net Promoter Score from AskNicely. Hit us up on Twitter @asknicely ! View video.

Meeting 150

Meeting Net Promoter Score Social Media Video 150

Retently

JANUARY 13, 2025

When it comes to understanding customer satisfaction, CES is part of a powerful CX trio that includes Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT). Thats a recipe for frustration and churn. How Does CES Compare to Other Metrics? But each has its unique role: CES focuses on effort.

Measurement 116

Measurement Tools Effort Score Multi-Channel 116

InMoment XI

MARCH 11, 2024

Here are some examples of different ways to kickstart a customer feedback loop: Customer Surveys Sending out a survey to customers after a purchase, service interaction, or event is a common client loop example. Observing how customers interact with prototypes or new features provides valuable insights into usability and functionality.

Feedback 195

Feedback Net Promoter Score Customer Experience Social Media 195