ECXO

NOVEMBER 19, 2023

Subscribe to this event here: [link] The session is a LinkedIn Live event, providing you with the opportunity to ask any questions related to our topic! Well, our upcoming in-person event! Beyond NPS: Advanced Customer Feedback Techniques Who is Prof. What could be better than that? Stay tuned. Jan-Erik Baars Prof.

Customer Centricity 367

Customer Centricity Metrics NPS Leadership 367

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Does it spell doom for your business?

NPS 195

NPS Effort Score Customer Centricity Loyalty 195

GetFeedback

MARCH 13, 2019

The Net Promoter Score (NPS) metric is the perfect way to determine which customers are your brand advocates (NPS Promoters), which customers are moderately happy with your brand (NPS Passives), and which customers have encountered a bad experience along the way and would not recommend your services or products (NPS Detractors).

NPS 186

NPS Net Promoter Score How To Survey 186

GetFeedback

FEBRUARY 18, 2019

Net Promoter Score (NPS) is a method to assess customer loyalty , and many businesses today consider it to be an important metric. But NPS is far more useful than just a number on a page. In fact, your NPS score is just the beginning. What truly matters is what you do with your NPS survey results. The NPS Promoter .

NPS 199

NPS Net Promoter Score How To Effort Score 199

InMoment XI

OCTOBER 29, 2024

This can happen through social media, forums, or events. Net Promoter Score (NPS) Customer churn rate Customer retention rate Social media engagement Customer Loyalty Index (CLI) Customer Satisfaction Score (CSAT) Loyalty is easy to understand, but how do you quantify it? A high NPS indicates strong loyalty.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

Kerry Bodine

APRIL 30, 2019

I credit three events with the rise of our modern customer experience discipline. Event #1: Net Promoter Score ® arrived on the scene. NPS was the first framework that directly tied customer experience to business results. Event #2: Social media went mainstream. Event #3: Steve Jobs introduced us to smartphones.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

Kerry Bodine

APRIL 30, 2019

I credit three events with the rise of our modern customer experience discipline. Event #1: Net Promoter Score ® arrived on the scene. NPS was the first framework that directly tied customer experience to business results. Event #2: Social media went mainstream. Event #3: Steve Jobs introduced us to smartphones.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

Retently

AUGUST 29, 2022

One of the most common questions we receive, as an NPS®-focused software business, is how Net Promoter Score® differs from the type of data you can extract by studying people’s reactions on social media platforms like Facebook, Twitter and Instagram. NPS Measures Customer Satisfaction, Not Public Opinion. What’s more, with 4.59

Social Media 155

Social Media NPS Net Promoter Score Marketing 155

InMoment XI

JULY 13, 2022

One user engagement strategy you can use to boost your customer retention is to make use of the Net Promoter Score (NPS) system. NPS is a metric designed to measure customer experience. Promoters – Detractors = NPS. 5 Ways to Use NPS to Boost Customer Retention. 5 Ways to Use NPS to Boost Customer Retention.

Net Promoter Score 368

Net Promoter Score Customer Retention Effort Score NPS 368

AskNicely

MARCH 16, 2017

Of course, at AskNicely, we’re all about making things easy, so our HubSpot integration is super simple to install – you can have the two systems integrated and be sending out customised NPS surveys to your customer base within 15 minutes – honestly! If you don’t believe me, set your stopwatch, start a trial and see for yourself.

NPS 150

NPS Survey Net Promoter Score Course 150

Comm100

APRIL 12, 2018

Customer experience (CX) is not a singular event, but the compounded impact of all touch points a customer encounters in their journey. The three metrics used for measuring customer experience are NPS, CSat, and CES; the latter measures customer effort and the rest are used to measure customer satisfaction. Net Promoter Score (NPS).

NPS 170

NPS Measurement Effort Score Customer Experience 170

AskNicely

OCTOBER 1, 2018

How to Choose The Best NPS Software For Your Customer Feedback Program. You understand NPS best practices and have a plan in place to create an awesome program that will automate voice of the customer and parlay that into advocacy. Types of NPS Software. Specialized NPS Software. Add-on NPS And Specialized NPS Software.

NPS 150

NPS Software Net Promoter Score Survey 150

Kayako

FEBRUARY 14, 2017

Paul Campillo will show you the value of choosing NPS as your next customer feedback questionairre. What is NPS? The companies that achieve outstanding results with NPS build customer feedback into their regular daily operations, and then close the loop by talking directly to customers and taking appropriate action.

NPS 151

NPS Feedback Loyalty Net Promoter Score 151

SurveySensum

MARCH 24, 2025

Are you tracking your NPS program correctly? Because if your NPS program isnt consistent or lacks real-time insights, you might be missing the bigger picture. So, is your NPS tracking giving you the right data to grow? Are you leveraging the right NPS software to do it correctly? What is NPS Tracking?

NPS 52

NPS Feedback How To Effort Score 52

GetFeedback

APRIL 29, 2019

Event feedback. At different points in the event—after check-in, a keynote, or the event is over—send an SMS survey to gauge how your attendees felt about the experience. The Ultimate Guide to Event Surveys. A comprehensive list of pre and post event survey questions. NPS feedback. Read Article.

Survey 265

Survey Net Promoter Score NPS Healthcare 265

Retently

OCTOBER 26, 2023

To get the most from NPS, act as quickly as possible People like to talk about simplicity as the biggest strength of the Net Promoter Score. However, another strength of NPS® is the speed at which it lets you collect feedback from your users, customers, and clients.

Net Promoter Score 146

Net Promoter Score NPS Feedback Survey 146

AskNicely

MARCH 22, 2017

A well-structured NPS programme gives you that ability. The first NPS question, “ How likely are you to recommend *company name* to a friend or family member? allows the customer to let you know, in their own words, what the most important event or interaction was that drove their rating of you. NPS link to revenue.

NPS 150

NPS Metrics Net Promoter Score Effort Score 150

InMoment XI

OCTOBER 23, 2024

Credit unions can actively engage with their communities through events, sponsorships, and local initiatives. Its relationship NPS (a metric that focuses on long-term relationships between customers and businesses) doubled year-on-year. A high NPS score indicates strong customer satisfaction and brand advocacy.

Banking 195

Banking Customer Experience Effort Score Financial 195

InteractionMetrics

FEBRUARY 20, 2025

Your Net Promoter Score (NPS) isntjust another numberits a direct reflection of customer trust and customer loyalty. A high NPS means happy customers who are eager to spread the word about your business, fueling growth and strengthening your brand reputation. Dig Deeper into Your Scores Your NPS is an outcome, not an isolated metric.

NPS 52

NPS Net Promoter Score Strategy How To 52

delighted

APRIL 1, 2024

Putting on a successful event is no easy feat: a lot goes into creating a positive event experience for attendees, from finding compelling speakers to inviting the right sponsors. One way to measure attendee satisfaction is by surveying them after the event with the right post-event survey questions.

Survey 100

Survey Feedback Conference Net Promoter Score 100

Retently

MARCH 17, 2025

Key Metrics to Include: CSAT/NPS Trends : Did customer satisfaction shift? customer sentiment via NPS, CSAT, CES) How has our customer retention rate changed year-over-year? NPS & CSAT surveys (Retently) Captures customer loyalty, satisfaction, and open-ended feedback via NPS, CSAT and CES surveys.

Report 90

Report How To Effort Score NPS 90

Retently

MAY 26, 2023

Since NPS® gives you both a quantitative score and real, qualitative feedback , acting on the advice and information you receive from customers is a quick, simple and straightforward process. After you take on a new client and establish objectives, try sending out a Net Promoter Score survey using Retently NPS.

Net Promoter Score 133

Net Promoter Score Consulting NPS Customer Success 133

Experience Investigators by 360Connext

NOVEMBER 16, 2021

To measure this, Net Promoter Score (NPS) is reported for both new customers and those who have been with the company for 13 months. In this example, a feedback program goal could be to uncover why NPS is significantly lower for the year-plus customers than the new customers.

Feedback 367

Feedback Customer Journeys Net Promoter Score NPS 367

Retently

JANUARY 13, 2025

While metrics like CSAT or NPS focus on the big picture such as overall happiness or loyalty CES zooms in on the little moments that can make or break a customers experience. When it comes to understanding customer satisfaction, CES is part of a powerful CX trio that includes Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT).

Measurement 116

Measurement Tools Effort Score Multi-Channel 116

InMoment XI

OCTOBER 17, 2023

They’re constantly changing and adapting to world events, new trends, upgraded technology, and more. Your experience-level goals may look like increasing your net promoter score (NPS) by a certain number in the next year, or launching QR codes surveys. And that’s a good thing!

Customer Experience 370

Customer Experience Net Promoter Score Tips Effort Score 370

Totango

APRIL 5, 2022

The number of NPS software providers has proliferated as the importance of tracking Net Promoter Score (NPS) has been realized by a growing number of enterprises. This raises the question, how do you find the best NPS software solutions? Then we’ll take a look at the best NPS software providers. What Is NPS Software?

NPS 108

NPS Software Net Promoter Score Multi-Channel 108

Retently

MARCH 11, 2024

Are you curious about the genuine reactions of your attendees after they experience your event? Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. Event success hinges on various factors like effective networking, content relevance, and the likelihood of attendees returning.

Survey 96

Survey Analysis Feedback Effort Score 96

Kerry Bodine

MAY 3, 2019

If you read my last post , you’ll know that I credit the launch of Net Promoter Score® as one of three pivotal events that paved the way for the customer experience discipline. As such, I hold a special place in my heart for NPS and the people that created it. One of the mysteries of the CX universe solved! I wholeheartedly agree.

NPS 120

NPS Analytics Customer Insights Net Promoter Score 120

Kerry Bodine

MAY 3, 2019

If you read my last post , you’ll know that I credit the launch of Net Promoter Score® as one of three pivotal events that paved the way for the customer experience discipline. As such, I hold a special place in my heart for NPS and the people that created it. One of the mysteries of the CX universe solved! I wholeheartedly agree.

NPS 120

NPS Analytics Customer Insights Net Promoter Score 120

Retently

OCTOBER 16, 2024

Through simple star ratings, NPS scores, or brief open-ended questions, businesses can keep a consistent pulse on how their customers are feeling. This is particularly useful for tracking Net Promoter Score (NPS) , as it allows you to capture a precise measure of customer loyalty at a glance.

Feedback 134

Feedback Survey Effort Score Customer Satisfaction 134

InMoment XI

OCTOBER 7, 2024

Google Post Publishing Drive sales with easy publishing from Local Listings Promote your business updates, sales, and events directly on Google through streamlined post publishing. Enhance Understanding: Add comments describing events and observations for specific areas of charts and graphs. Strongest Signals 5.

Competitive Advantage 243

Competitive Advantage Innovation Comparison Roadmap 243

Zonka Feedback

DECEMBER 23, 2020

Net Promoter Score (NPS) is widely used among businesses to measure the experience and satisfaction level of customers. Using the simple NPS question “How likely are you to recommend us to a friend or colleague?”, rated on a scale of 0-10, you can easily measure customer loyalty.

Net Promoter Score 98

Net Promoter Score NPS Examples Measurement 98

Retently

OCTOBER 23, 2024

Typically, most brands focus on surveying just a couple of key touchpoints, like post-purchase NPS to measure customer loyalty, or post-helpdesk interaction CSAT to gauge service satisfaction. NPS surveys measure customer loyalty and advocacy by asking the question: “How likely are you to recommend our product/company to a friend?”.

Ecommerce 109

Ecommerce Survey Retail NPS 109

Experience Investigators by 360Connext

MAY 23, 2019

Enterprise software giant, SAP, hosted two remarkable, concurrent events in May and I was lucky to be a part of them, thanks to partnerships with SAP Litmos and SAP. That theme came across loud and clear throughout the rest of the SAP CX Live and SAPPHIRE NOW events. They expected technology to bring them directly to these events.

Net Promoter Score 40

Net Promoter Score Social Media Fashion Airlines 40

AskNicely

NOVEMBER 9, 2018

After two successful runs in Portland (with a combined event NPS of 66.7!) you had one question for us: when and where is your next event? Free NPS Masterclass. New for Seattle, we’re also hosting an NPS Masterclass as a free pre-event workshop. Whether for the workshop, or the main event (or both!),

Net Promoter Score 150

Net Promoter Score NPS Video Tips 150

GetFeedback

MAY 9, 2019

Two customers can view the same experience in completely different ways due to many factors that influence their interpretation of events — their upbringing, cultural background, motivations, and much more. CSAT is used to measure the customer satisfaction of a specific interaction or event.

Customer Experience 337

Customer Experience Customer Journeys Effort Score Metrics 337

ShepHyken

DECEMBER 31, 2024

While Im a big fan of a simple metric like NPS, when it comes to customer success and service, I coach my clients to think about TTH, as in Time to Happiness. However, I was a magician working atprivate parties, comedy clubs, and corporate events during my high school and college years. What did you do before you got into CX?

Customer Experience 92

Customer Experience Metrics NPS Customer Service Training 92