ECXO

AUGUST 29, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. Can a Customer Data Platform Enhance Your Customers’ Experience?

Customer Experience 296

Customer Experience Data Omni-Channel Banking 296

Merkle

NOVEMBER 7, 2022

For most marketers, harnessing the ability to personalize all marketing efforts across every channel is the holy grail that they’re striving for.

Omni-Channel 98

Omni-Channel Brands Marketing 98

InMoment XI

OCTOBER 29, 2024

As a result, building an omnichannel customer experience will help you satisfy customers and drive revenue. This can happen through social media, forums, or events. Omnichannel Communication The ability to meet customers where they are is crucial to driving loyalty. Build A Community Around Your Offerings.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

InMoment XI

OCTOBER 20, 2022

If you missed out on the event, don’t worry—here are five key takeaways you can use to apply to your experience programme today! In an omnichannel world, this can become increasingly difficult. Keep an eye out for more great content from XI Forum London in coming weeks, and check out the full post-event wrap up here !

Customer Experience 397

Customer Experience Customer Journeys Effort Score Culture 397

InMoment XI

JANUARY 27, 2025

Still, in discussing the logistics of the exchange, a nugget of information emerges amid the customers relief at having the issue resolved promptlya comment about wanting to look professional for an upcoming work event.

Call Center 195

Call Center Contact Center Effort Score Social Media 195

ECXO

JULY 21, 2023

This webinar will discuss the following points and will answer your questions that you can post upfront below on our LinkedIn main event page. How to develop the so-needed emotional connection in your early engagement How to deliver and generate a great experience from the first digital and human interactions.

B2B 120

B2B Video Culture Consulting 120

NICE inContact

AUGUST 16, 2016

In truth, the typical Gen-Xer preference and expectation for an omni-channel experience may be catching up with Millennials. Businesses might consider building solutions that bridge Boomers and Gen-Xers to their best Millennial-worthy, digital customer experience.

Omni-Channel 121

Omni-Channel Customer Experience Conference Retail 121

Vonage

SEPTEMBER 21, 2017

For more on this topic, read NewVoiceMedia’s white paper, How to choose your channels: designing an omni-channel strategy. This article was originally posted on Winning at Social, and is republished here with permission from Dan Gingiss.

Customer Care 174

Customer Care Omni-Channel Social Media How To 174

Talkdesk

JULY 1, 2020

Voice interactions cannot be mined for valuable data by traditional Business Intelligence (BI) systems as easily as omnichannel transcripts. In this new environment, it’s clear that omnichannel capabilities are more important than ever for customer preference and operational efficiency of contact centers with distributed workforces.

Contact Center 118

Contact Center Omni-Channel Multi-Channel Social Media 118

ECXO

SEPTEMBER 6, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. But can a Customer Data Platform truly enhance the customer experience?

Customer Experience 227

Customer Experience Data Customer Centricity Culture 227

GetFeedback

APRIL 29, 2019

Event feedback. At different points in the event—after check-in, a keynote, or the event is over—send an SMS survey to gauge how your attendees felt about the experience. The Ultimate Guide to Event Surveys. A comprehensive list of pre and post event survey questions. Read Article. Transportation feedback.

Survey 265

Survey Net Promoter Score NPS Healthcare 265

Calabrio

JUNE 30, 2020

Calabrio’s recent Evolving World of Work study —which researched how the COVID-19 pandemic impacted and will continue to impact customer service expectations and contact center operations—found increased expectations around two key elements that make a customer feel heard: Omnichannel access. Seventy percent of U.S. More empathy.

Contact Center 219

Contact Center Omni-Channel Connections Communication 219

Esteban Kolsky

MARCH 17, 2022

service was about opening tickets to complex problems that required multiple events and long time to solve, and marketing was about finding the correlation between a set message and tone and who could be persuaded to accept that message. traditional, fashioned (no the drink), controlled and repeatable cycle. tsk-tsk-tsk. and we did.

Omni-Channel 158

Omni-Channel CEM CRM B2C 158

InMoment XI

OCTOBER 23, 2024

Follow these steps to enhance their satisfaction levels: Provide omnichannel customer support. Offer 24/7 customer service across multiple channels, including mobile apps, social media, chatbots, and live chat. Credit unions can actively engage with their communities through events, sponsorships, and local initiatives.

Banking 195

Banking Customer Experience Effort Score Financial 195

Calabrio

MARCH 11, 2025

These closed loops help create a culture where feedback is seen as a continuous, collaborative process , not a once-a-month event. Unlock integrated, omnichannel CX intelligence Making the jump to a modern, data-driven contact quality assurance process is critical to keeping up withand even ahead of the curve onchanging customer expectations.

Contact Center 130

Contact Center Call Center Effort Score Chatbots 130

GetFeedback

FEBRUARY 12, 2019

Event Feedback: Take a pulse on the attendee experience at different points throughout the event, like after someone checks in, attends a keynote, or leaves the conference. Browse our different distribution channels on our omnichannel page. Check out our demo video to see SMS Invitations in action.

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

Comm100

DECEMBER 10, 2024

Comm100s omnichannel customer experience platform and extensive CRM integrations helps unify all player data across channels, giving agents instant access to player history, preferences, and past interactions in one seamless view. Having a unified support solution will go a long way in helping you personalize interactions.

Strategy 130

Strategy Multi-Channel Loyalty Social Media 130

NobelBiz

NOVEMBER 24, 2021

They want to be informed, they enjoy knowing the news first and they value being there when major events happen. They expect brands to speak their language and use their communication channels. The post PACE: Community Insights – How to Build a Seamless Customer Experience Using Omnichannel appeared first on NobelBiz®.

Omni-Channel 98

Omni-Channel Customer Experience How To Communication 98

inQuba

MAY 23, 2022

As such, their journeys are multi-touch, omni-channel and cross functional. have reported that more than half of customer interactions happen during multi-event, multi-channel journeys 3. Whether digital experiences or omni-channel, customers need to be helped towards their goals. McKinsey & Co.

Customer Journeys 98

Customer Journeys Omni-Channel Management Multi-Channel 98

Retently

DECEMBER 10, 2024

Omnichannel Accessibility: Centralized customer interactions across touchpoints, ensuring surveys are accessible on any device. It is appropriate for customer feedback, event registration, and market research, particularly for companies that value design and interactivity.

Multi-Channel 78

Multi-Channel Omni-Channel Analysis Survey 78

Comm100

OCTOBER 19, 2022

4 Omnichannel Messaging Support. Omnichannel customer service intelligently connects every channel and allows agents to manage them from a single, unified console. Omnichannel support removes the need for manual integration and ensures a consistent customer experience, no matter if they chat on your website or Twitter.

Chatbots 246

Chatbots Omni-Channel Analysis Software 246

Quadient

SEPTEMBER 7, 2022

Quadient Leads in Omnichannel Orchestration & Journey Management: Aspire Leaderboard. Omnichannel and customer experience are the two key drivers of customer communications program effectiveness in 2022 and beyond. Omnichannel Orchestration: Separating Out Single-channel Vendors. Marissa Feigen. Wed, 09/07/2022 - 18:43.

Omni-Channel 52

Omni-Channel Customer Journeys Management Multi-Channel 52

CSM Magazine

MAY 15, 2024

Avaya and LivePerson have partnered to integrate voice, digital, and AI capabilities into a unified omnichannel solution for enhanced customer experiences and accelerated digital transformation.

Omni-Channel 52

Omni-Channel Contact Center ROI Analytics 52

AWS Machine Learning

MARCH 1, 2024

Genesys Cloud (an omni-channel orchestration and customer relationship platform) provides a contact center platform in a public cloud model that enables quick and simple integration of AWS Contact Center Intelligence (AWS CCI) to transform the modern contact center from a cost center into a profit center. Save your configuration.

Chatbots 117

Chatbots Self Service Omni-Channel Contact Center 117

Lumoa

JUNE 23, 2021

However, despite its obvious advantages, as many as 60% of companies are cynical when it comes to the cloud, citing it as an unstable solution as it can render contact centers inaccessible in the event of a failure.

Trends 195

Trends Self Service Contact Center Omni-Channel 195

ECXO

DECEMBER 25, 2024

Prioritize Omnichannel Consistency What to Do: Ensure a seamless experience across all customer touchpoints (e.g., Maintain unified messaging and service standards across channels. Build a Community Around Your Brand What to Do: Foster customer communities through forums, social media groups, or exclusive events.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

CSM Magazine

MARCH 14, 2025

Some brands are offering loyalty currency that customers can redeem on experiences, exclusive events, or even charitable donations. Exclusive events are another powerful tool for building fandoms. Events like these not only reward your most dedicated customers but also allow them to feel like valued insiders.

Loyalty 52

Loyalty Trends Strategy Loyalty Programs 52

Oracle

JANUARY 28, 2021

Looking for customer experience virtual events information for 2021? We’ve compiled a CX professional’s guide to virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. Bookmark this page and check back as we update event information throughout the winter and spring months ahead.

Customer Experience 76

Customer Experience B2B Conference Advertising 76

ECXO

AUGUST 27, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. Can a Customer Data Platform Enhance Your Customers’ Experience?

Customer Experience 156

Customer Experience Data Omni-Channel Analytics 156

NICE inContact

JULY 5, 2019

I’ve just returned from Las Vegas where I attended my first visit ever to Customer Contact Week – it’s the world’s largest customer contact event, in its 20th year. Hot topics: Digital and omnichannel. And a human touch is the key success differentiator in a seamless omnichannel customer service environment.

Contact Center 139

Contact Center Omni-Channel CRM Innovation 139

Optimove

DECEMBER 18, 2024

Omnichannel Integration: Seamlessly unifying online and offline player data can help LATAM operators create consistent experiences, reward loyalty across channels, and engage mobile-first audiences effectively. Time It Right : Deliver promotions during peak moments, like live events, to maximize relevance and impact.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

ECXO

JUNE 7, 2023

Tactics for implementing a seamless omnichannel experience within your organization. Real-life examples showcasing personalization and real-time responsiveness. Strategies to overcome organizational and technical silos, with technology playing a vital role. Frameworks for measuring and optimizing real-time customer experiences.

Customer Experience 240

Customer Experience Engagement Chief Customer Officer CRM 240

Optimove

MARCH 12, 2025

Host Virtual Launch Events or Webinars Generating excitement around new product launches helps build anticipation and increase early sales. Hosting online events, providing exclusive deals, and offering early bird specials can engage customers and drive conversions before products officially hit the market. #3.

Retail 52

Retail Sales Strategy Marketing 52

InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! If you couldn’t attend the event, fear not! Let’s take a look!

Customer Experience 195

Customer Experience ROI Return on Investment Financial 195

AWS Machine Learning

MARCH 14, 2024

In this post we highlight how the AWS Generative AI Innovation Center collaborated with the AWS Professional Services and PGA TOUR to develop a prototype virtual assistant using Amazon Bedrock that could enable fans to extract information about any event, player, hole or shot level details in a seamless interactive manner.

Omni-Channel 124

Omni-Channel Sports Fashion Video 124

Uniphore

JUNE 17, 2021

By helping your agents manage customer expectations after a critical event, such as a new claim, purchase, or billing change, you can avoid subsequent issues in the customer’s journey. Step 3: Be Proactive (and Predictive) You can solve a customer’s problem—before they’re even aware of it—with proactive engagement.

Self Service 182

Self Service Call Center First Call Resolution Social Media 182

CSM Magazine

APRIL 7, 2022

Sabio Group, the digital customer experience (CX) transformation specialist, is launching a new AI-powered platform aimed at simplifying the management of customer interactions across multiple channels. This integration allows organisations to build rich, omni-channel experiences for their customers.

Omni-Channel 52

Omni-Channel Groups Multi-Channel Customer Experience 52