AWS Machine Learning

JUNE 24, 2022

The promotion of a model and endpoint deployment in the pre-production environment is performed using the model registry status update events (or git push on the deployment repository), which triggers a separate CI/CD pipeline by using EventBridge events. Personas, operations, and technology summary.

Roadmap 116

Roadmap Training Data Government 116

InMoment XI

JULY 13, 2022

Feed this data back into your product roadmap and to your sales team. One such example might be providing access to your product roadmap as part of an advisory council. Alternatively, you could create a VIP ‘space’, where exclusive content and in-person events are offered. #5: Changing this can instantly boost results.

Net Promoter Score 368

Net Promoter Score Customer Retention Effort Score NPS 368

GetFeedback

SEPTEMBER 19, 2018

When you get answers, you can shape your sales training and product roadmap and better fulfill customer expectations. Product feedback helps guide your roadmap and inform each release. Event Feedback. Send post-event surveys to learn what attendees liked or disliked about the event. Product Feedback.

Survey 199

Survey Net Promoter Score Data Effort Score 199

SurveySparrow

SEPTEMBER 4, 2020

We had recently hosted an Ask Me Anything event about creating product roadmaps which made us delve deeper into its importance. We found that you can utilize your roadmap to up your product strategy game, improve decision-making, and steer your business on the path to success! What is a product roadmap?

Roadmap 96

Roadmap Effort Score How To Metrics 96

Customer Bliss

SEPTEMBER 23, 2014

The independently planned actions of each silo clash and clang into a seemingly dim-witted chain of events that has the customer thinking; “Do they talk even to each other?” Simplify the roadmap for customers. This is the breeding ground for the lack of respect customers feel and the discontent they have with us.

Roadmap 188

Roadmap Customer Experience Connections Customers 188

Calabrio

JANUARY 2, 2020

From January 13, all email communications such as product updates, event invites (including webinars) and thought leadership content will come from a Calabrio.com email address. Seamless and consistent communications. We’ve made it easy to communicate with us.

Brands 221

Brands Social Media Roadmap Contact Center 221

Kerry Bodine

JANUARY 11, 2019

Consider this your high-level roadmap for developing journey maps and using them to drive action. Number 3: The Always Up-To-Date Guide To CX Events. The only non-journey post on our top 10 list, this post has been so popular over the past several years that we’ve permanently redirected it to a dynamic event listing.

Customer Journeys 192

Customer Journeys Customer Experience Touchpoint Analytics 192

Storyminers

AUGUST 28, 2017

Harmonizing the many timelines that drive healthcare is the biggest challenge (For example: buildings and platforms are considered in 5-10 year horizons, regulatory changes happen yearly, roadmaps are continuously updated but most projects are ‘behind’ in healthcare.) Change is harder in this industry than many others.

Brands 350

Brands Healthcare Roadmap Exercises 350

InMoment XI

JANUARY 30, 2024

Can We Review the 24-month Product Roadmap? Crafting a roadmap for your initiatives is necessary to not only get the quick wins you need, but to set long-term goals. There will be unexpected events that may necessitate adjustments to your roadmap, yet some vendors don’t allow tweaks to the plan.

Customer Experience Management 221

Customer Experience Management Software Customer Experience Management 221

Experience Investigators by 360Connext

JUNE 22, 2021

Those moments are sometimes more tied to the customer’s life events like moving, buying a house, or needing different options. Those post-event surveys can also be a great place to look for what customers are missing. Use that information to inform your roadmap for improvements. Ask for what might be missing.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

CSM Magazine

MARCH 3, 2021

To view this free educational event, please click here. ITSM.tools principal analyst and content director Stephen Mann and Vivantio chief operating officer Andy Walsh discuss how to adopt ITIL for non-IT services, specifically for customer service management and enterprise service management.

B2B 105

B2B Report Roadmap Competitive Advantage 105

Calabrio

JANUARY 2, 2020

From January 13, all email communications such as product updates, event invites (including webinars) and thought leadership content will come from a Calabrio.com email address. Seamless and consistent communications. We’ve made it easy to communicate with us.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

Integrity Solutions

SEPTEMBER 23, 2021

For organizations invest in sales training it’s often a miss when they don’t couple to that coaching or a process to support that learning event organizationally that says “we see potential in what you’re doing. The post A Roadmap For Value Based Selling appeared first on Integrity Solutions.

Roadmap 70

Roadmap Sales Case Study Leadership 70

ChurnZero

MARCH 7, 2025

3: Customer marketing: A community helps identify champions, supports upsell/cross-sell opportunities, and provides feedback for your product roadmap. Lightweight community software works well when focused on specific areas like social interactions, events, or forum discussions. The three stages of digital community platform evolution.

How To 52

How To Roadmap Self Service Gamification 52

Vanilla Forums

DECEMBER 15, 2020

Most recently, we wrapped up our Conversations event in November, which showcased over 35 speakers across the industry and gave us a chance to highlight all the functionality that’s been added to Vanilla over the past year. It’s been quite the year here at Vanilla, and despite all the twists and turns, it hasn’t slowed our teams down.

Roadmap 116

Roadmap Industry 116

McorpCX

JUNE 14, 2022

Fixing CX Potholes and Using Roadmaps for Your CX program: Insights from Forrester CX North America 2022. Here are six insights and two of the most important themes I took away from the event: But as always, there were a few key takeaways that stood out for me. But as always, there were a few key takeaways that stood out for me.

Roadmap 111

Roadmap Customer Experience Customers ROI 111

NICE inContact

AUGUST 21, 2018

this is our first opportunity to come to an Interactions event. The future is already here. “…one of the reasons I’m here is to learn more about the automation and the AI roadmap…”. – Because every time I come to an event like this… I’m learning something from the individuals I’m working with and talking to.”.

Interaction 121

Interaction Entertainment Roadmap Conference 121

QuestionPro Audience

JULY 26, 2018

What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. ” Here’s a strategic roadmap (or hack) for tapping into that overwhelmingly positive data to fuel that important imagination. It helps guide where creative is going to go.”

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

BirdEye

DECEMBER 28, 2024

Regularly update operating hours and contact information: Regular updates to operating hours, especially during holidays or special events, maintain profile accuracy. Include a blog section for sharing restaurant news, events, and culinary content. Create engaging posts about daily specials, events, and promotions.

Tips 97

Tips Social Media Chatbots System 97

Customer Bliss

AUGUST 15, 2017

She leads an international team across Europe which is responsible for the development and implementation of the CX Roadmap across various markets and functions. She is a regular speaker at CX events and conferences across Europe. She studied in Frankfurt (Germany) & Madrid (Spain) and lived and worked in London for three years.

Travel 204

Travel Industry Hotels Customer Journeys 204

BlueOcean

MARCH 14, 2024

But outsourcing your customer care partner isn’t a common procurement event. the next step is to collaborate on a roadmap moving forward. Get the details in this article here > The Fundamental Guide to the Contact Center RFP You know procurement inside out. Or, in other words, build a robust Statement of Work (SOW).

Contact Center 177

Contact Center Resources Hospitality Customer Care 177

Optimove

DECEMBER 18, 2024

This post offers a clear roadmap for using analytics to drive sustainable growth in a burgeoning market. Lessons for LATAM Operators: Predictive Send Times: Analyze data to identify the optimal time of day or week to send promotions, such as pre-game offers for key sporting events.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

ChurnZero

JANUARY 9, 2025

If you missed the event in Washington, D.C, With these criteria in mind, you can now define when they leave the party, or exit criteria , before moving on to the next phase (or evening event). 1: Define and apply your customer lens. As 6:00 PM is usually dinner time, offering more than appetizers would result in happier guests.

Customer Journeys 52

Customer Journeys Marketing Exercises Competitive Advantage 52

Calabrio

APRIL 25, 2017

The architecture aims to strike a balance between data latency (the time between an event in real-life and its data showing up in a report) and data volume. Download our white paper, Better Contact Center Reporting: A Roadmap to Improving Analytics to Drive Key Business Objectives. Find your path to comprehensive reporting.

Contact Center 140

Contact Center Social Media Roadmap Report 140

Retently

MARCH 17, 2025

Common Spikes & Seasonal Patterns Are there trends during certain times like holidays, sales events, or product launches? Post-Purchase Period Refund & return tickets usually increase after major sales events. Tracking where tickets are coming from helps allocate resources efficiently and identify channel-specific trends.

Report 90

Report How To Effort Score NPS 90

CSM Magazine

DECEMBER 9, 2024

Whether you’re still operating on-premise systems or struggling to realise the benefits of an existing cloud implementation, this event promises to deliver actionable insights for achieving genuine CX transformation without compromise. The time has come for honest conversations about cloud CX transformation.

Average Handle Time 52

Average Handle Time Groups Customer Satisfaction Roadmap 52

Kerry Bodine

JANUARY 10, 2019

Consider this your high-level roadmap for developing journey maps and using them to drive action. Number 3: The Always Up-To-Date Guide To CX Events. The only non-journey post on our top 10 list, this post has been so popular over the past several years that we’ve permanently redirected it to a dynamic event listing.

Customer Journeys 120

Customer Journeys Customer Experience Touchpoint Analytics 120

BlueOcean

MARCH 14, 2024

But outsourcing your customer care partner isn’t a common procurement event. the next step is to collaborate on a roadmap moving forward. Get the details in this article here > The Fundamental Guide to the Contact Center RFP You know procurement inside out. Or, in other words, build a robust Statement of Work (SOW).

Contact Center 156

Contact Center Resources Hospitality Customer Care 156

Kayako

FEBRUARY 14, 2017

It also helps when the event is still fresh in a customer’s mind so they can pinpoint specific frustrations. Closing the feedback loop can reveal insights that influence your product roadmap or maybe revamp your current onboarding process, or improve customer support workflows.

NPS 151

NPS Feedback Loyalty Net Promoter Score 151

Gainsight

OCTOBER 15, 2024

Their stories can inspire your own initiatives and provide a roadmap for future successes. Pulse Europe 2024 is more than just an event; it’s a movement toward greater customer success and satisfaction. The Gainstar Program is designed to turn your passion for Gainsight into meaningful rewards and recognition.

Customer Success 52

Customer Success Conference Sports Roadmap 52

AWS Machine Learning

FEBRUARY 28, 2025

Which projects are currently behind schedule in the Q3 roadmap? In Smartsheet Have access to the Smartsheet Event Reporting API. Use the Events API Access Request form to request access for your organization, illustrated by the following screenshot. Is the mobile app launch on track for the planned date?

Report 66

Report Resources Data Innovation 66

Retently

SEPTEMBER 3, 2024

PMF surveys guide our roadmap and help identify our Ideal Customer Profile (ICP), focusing our efforts on must-have features. We’ve fine-tuned our process by strategically deploying surveys after key events, like the end of a free trial or after cancellation.

B2B 152

B2B NPS Effort Score Survey 152

Totango

FEBRUARY 12, 2025

Well also be hosting webinars, virtual meet-ups, and attending various events to ensure every customer success and revenue leader stays in tune on how critical customer-led growth is in todays market. We hope youll join us along the way!

Brands 62

Brands Customer Success Roadmap Innovation 62

Customer Bliss

NOVEMBER 15, 2018

When starting out in her role as Vice President and CXO, Samantha spent a lot of time with the sales team at events and quickly learned from them that the Co-op’s products and services weren’t up to par with customer needs. Doing a user experience audience was really the secret sauce for giving us the roadmap for what we needed to do.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

DCX

DECEMBER 22, 2024

-Mark This week’s must-read links: Retail Personalization Gets a Boost from AI Cars That Dream: Land Rover’s Bold Move Wing + DoorDash: Drones in Dallas Your Ultimate Guide to the Top CX Events of 2025 Listen Up: Are You Really Hearing People? No fluff, no filler—just proven tips to get everyone on the same page.

Retail 52

Retail Self Service Tips Customer Centricity 52

GetFeedback

OCTOBER 4, 2019

Product: Survey data also helps your product team create improved product roadmaps since feature requests are now based on customer expectations rather than educated guesses. The right option is the survey type that works for your particular use case.

Survey 150

Survey Data Competitive Advantage Touchpoint 150

GetFeedback

JULY 29, 2019

Surveying should not be a one-off event, and feedback can come from many different places. Instead, use existing processes such as product standups, defect tracking, roadmap planning, or market assessment meetings to notify stakeholders about relevant feedback. Repeatability.

Survey 150

Survey Feedback How To Net Promoter Score 150