Experience Investigators by 360Connext

JUNE 22, 2021

Those moments are sometimes more tied to the customer’s life events like moving, buying a house, or needing different options. Those post-event surveys can also be a great place to look for what customers are missing. Use that information to inform your roadmap for improvements. Ask for what might be missing.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

Calabrio

JANUARY 2, 2020

From January 13, all email communications such as product updates, event invites (including webinars) and thought leadership content will come from a Calabrio.com email address. Seamless and consistent communications. We’ve made it easy to communicate with us. Join us on LinkedIn , Twitter and Facebook.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

Calabrio

APRIL 25, 2017

Today there are technologies that are capable of handling large quantities of data. These technologies underpin many of the largest applications on the internet. Contact center reporting technology of the future. The birth of Big Data. Silos are eliminated and brand can better understand the entire customer journey.

Contact Center 140

Contact Center Social Media Roadmap Report 140

QuestionPro Audience

JULY 26, 2018

What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. ” Here’s a strategic roadmap (or hack) for tapping into that overwhelmingly positive data to fuel that important imagination. It helps guide where creative is going to go.”

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

ChurnZero

MARCH 7, 2025

3: Customer marketing: A community helps identify champions, supports upsell/cross-sell opportunities, and provides feedback for your product roadmap. Lightweight community software works well when focused on specific areas like social interactions, events, or forum discussions. The three stages of digital community platform evolution.

How To 52

How To Roadmap Self Service Gamification 52

Thematic

MARCH 30, 2025

The most important thing you can do during your follow-up is to learn more about customer pain points to inform your product roadmap. A public feedback roadmap helps keep users informed as their suggestions move from idea to implementation. Many SaaS companies, for instance, have a live roadmap on their website or in their community.

Feedback 62

Feedback Roadmap Effort Score NPS 62

Gainsight

OCTOBER 15, 2024

Human-First Leadership in the Age of AI: Balancing Technology and Empathy Join Dominique Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism for this incredible session. While technology is evolving rapidly and impacting our ways of working, it is more crucial than ever to maintain a Human-First approach in leadership.

Customer Success 52

Customer Success Conference Sports Leadership 52

CSM Magazine

DECEMBER 9, 2024

Whether you’re still operating on-premise systems or struggling to realise the benefits of an existing cloud implementation, this event promises to deliver actionable insights for achieving genuine CX transformation without compromise. The time has come for honest conversations about cloud CX transformation.

Average Handle Time 52

Average Handle Time Groups Customer Satisfaction Roadmap 52

Kustomer

JULY 24, 2020

Now more than ever, companies are searching for technology to deliver on customers’ growing demands. Circle these CX events on your calendar to gain insights about the latest CX innovations, how COVID-19 is changing customers’ expectations, and dive into the smartest strategies to deliver standout customer experiences. Miss traveling?

Conference 52

Conference Customer Journeys Roadmap Contact Center 52

Customer Bliss

NOVEMBER 15, 2018

When starting out in her role as Vice President and CXO, Samantha spent a lot of time with the sales team at events and quickly learned from them that the Co-op’s products and services weren’t up to par with customer needs. Doing a user experience audience was really the secret sauce for giving us the roadmap for what we needed to do.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

AWS Machine Learning

FEBRUARY 28, 2025

Which projects are currently behind schedule in the Q3 roadmap? In Smartsheet Have access to the Smartsheet Event Reporting API. Use the Events API Access Request form to request access for your organization, illustrated by the following screenshot. Is the mobile app launch on track for the planned date?

Resources 64

Resources Report Data Innovation 64

Totango

FEBRUARY 12, 2025

With new team members, and advanced data and technology, we took the opportunity to reflect and refine our guiding principle: customer-led growth. Customer-led growth playbooks : Actionable frameworks, templates, and guidance that make operationalizing CLG in your company faster and easier. We hope youll join us along the way!

Brands 62

Brands Customer Success Roadmap Innovation 62

Experience Investigators by 360Connext

SEPTEMBER 16, 2024

They’re all about the customer’s perspective, making them different from process maps or product roadmaps, for example. A natural starting point is to review the technology your organization already has and explore what journey mapping features they may include. You might be surprised which capabilities are already at your disposal!

Customer Journeys 162

Customer Journeys How To Multi-Channel Roadmap 162

Calabrio

APRIL 25, 2017

Today there are technologies that are capable of handling large quantities of data. These technologies underpin many of the largest applications on the internet. Contact center reporting technology of the future. The birth of Big Data. Silos are eliminated and brand can better understand the entire customer journey.

Contact Center 100

Contact Center Social Media Roadmap Report 100

Calabrio

APRIL 25, 2017

Today there are technologies that are capable of handling large quantities of data. These technologies underpin many of the largest applications on the internet. Contact center reporting technology of the future. The birth of Big Data. Silos are eliminated and brand can better understand the entire customer journey.

Contact Center 100

Contact Center Social Media Roadmap Report 100

PeopleMetrics

MARCH 25, 2022

How can technology and outside services help? The input collected through CAB interactions is then put to use to guide specific business objectives, like product roadmapping or adjusting marketing messaging. Product roadmapping. Product or service roadmap boards. How can technology and outside services help?

Roadmap 118

Roadmap Feedback B2B Survey 118

Gainsight

SEPTEMBER 4, 2019

our Product Experience product ), on our technology (e.g., I’ve found that the strategic discussions are harder to hold remotely, no matter how great the video technology is. Our top client execs typically attend our Pulse event in San Francisco and our annual CXO Summit. Meeting clients at our company events.

Meeting 17

Meeting Roadmap Feedback Fashion 17

ECXO

AUGUST 6, 2024

The Influence of Personal Experience Personal experience and past events shape how we perceive the future. Technological Tools: Utilizing digital tools and apps designed for goal setting, project management, and visualization can streamline the future planning process. 2. Embrace Emerging Technologies a.

Customer Experience 177

Customer Experience Culture Policies Innovation 177

Esteban Kolsky

SEPTEMBER 1, 2017

Let’s face it, this should be a non-event. Here is a good interview in CMSWire (words I never thought would come out together from my mouth, considering they are mostly a clickbait outfit for ads) with Rob Tarkoff that sums up pretty well the overall feeling in the market for this event. At least, that is what I thought at first.

Roadmap 79

Roadmap Strategy Marketing Analysis 79

Ecrion

FEBRUARY 20, 2020

Key events in the buying process. Ask yourself why you’re creating a roadmap and what you hope to learn from it. If you’re looking for a simplified version of these common roadmaps, a service blueprint might serve you well. Buyer motivation. Roadblocks and touchpoints. Set specific goals and objectives.

Customer Journeys 103

Customer Journeys How To Touchpoint Roadmap 103

Totango

AUGUST 23, 2022

B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. Finally, we’ll offer some guidelines on how to structure your B2B customer journey map around key touchpoints and how to use technology to automate an effective touchpoint management strategy. Customer support events.

Customer Journeys 122

Customer Journeys Touchpoint B2B Social Media 122

AWS Machine Learning

SEPTEMBER 23, 2024

This post offers insights for businesses aiming to use artificial intelligence (AI) and cloud technologies to enhance customer service and streamline operations. This solution seamlessly integrates into Rocket’s existing operations, using AI technologies to transcribe and analyze client calls.

Analytics 115

Analytics Self Service First Call Resolution Banking 115

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Engaging Testers. Other Highlights.

eBook 75

eBook Case Study ROI Roadmap 75

Call Experts

OCTOBER 5, 2023

Technology and Infrastructure The technology and infrastructure of your chosen contact center can significantly impact your service delivery specifically uptime. Remember to consider the following technological aspects. Disaster Recovery and Redundancy Unforeseen events can disrupt operations.

Contact Center 105

Contact Center Call Center Guidelines Roadmap 105

Gainsight

JULY 13, 2022

You can do it all at Pulse 2022, the event of the year for product-obsessed professionals. . At Pulse 2022 you’ll learn proven strategies for product-led growth, driving, adoption, user retention, and how to build effective roadmaps. Best practices for product roadmaps. Get on track. And get ahead of the pack.

Roadmap 59

Roadmap Conference Analytics Connections 59

Chattermill

DECEMBER 2, 2018

Event Recap - The 2018 Q4 Experience Meetup co-hosted by Chattermill and Usabilla. Were you unable to make the event? We’ve put together our favourite highlights from our recent event. It was a fantastic event, with lots of great speakers and one that will go down as a huge success! by Sam Frampton. on 3 Dec 2018.

Customer Centricity 40

Customer Centricity Roadmap Analysis Conference 40

CSM Magazine

SEPTEMBER 18, 2023

Tailored specifically for Operations and IT specialists, Contact Centre Team Leaders and Managers, the event was an insightful nexus of industry experts and like-minded professionals discussing the future of CX. Sabio Group’s Chief Innovation Officer, Stuart Dorman, took the helm at the start of the event.

Customer Experience 59

Customer Experience Roadmap Multi-Channel Groups 59

AWS Machine Learning

AUGUST 7, 2024

Innovations in artificial intelligence (AI) and machine learning (ML) are causing organizations to take a fresh look at the possibilities these technologies can offer. Registering the model invokes a default Amazon CloudWatch event associated with SageMaker model registry actions.

Government 113

Government Metrics Report Analysis 113

Gainsight

APRIL 7, 2022

Hear how Product can influence revenue-driving CS strategies, how your community can inform your roadmap, and many more valuable insights at the intersection of all three. We’ve filled the entire space with booths, showcases, and experiences that show off the exciting new technologies in customer success, product experience, and community.

Entertainment 105

Entertainment Conference Innovation Fashion 105

ChurnZero

JANUARY 8, 2021

Staci brings over 25 years of technology experience to Khoros, including leadership roles at top services and sales companies like Microsoft, Vignette, HEALTHCAREfirst, and Dell. Prior to Alida, Jason led the customer success and consulting services teams at BMC Software, CA Technologies and Protiviti. Follow Phillip on LinkedIn. .

Customer Success 98

Customer Success Chief Customer Officer Leadership Healthcare 98

Thematic

MAY 22, 2019

And as we’ve previously shared at Thematic, the fastest growing companies like AirBnB and DoorDash are using customer insights to drive their product roadmaps. Cultural difference, incongruent technology stacks, and other difference will make it challenging to copy paste existing frameworks. Turn the CFO into your biggest ally.

Exercises 97

Exercises ROI Conference Video 97

Totango

FEBRUARY 23, 2023

That timely topic got center stage at the Customer Success Festival in Austin during a panel discussion called “Supercharge your ops team to help you grow revenue at scale,” featuring Chris Dishman , VP of global customer success at Totango, and Taylor Hodges , global head of customer success at JLL Technologies – Corrigo.

Tips 89

Tips Net Promoter Score Metrics NPS 89

Guavus

FEBRUARY 17, 2022

For example, I spend a good portion of my time defending my products’ roadmaps from ‘feature creep’, an ever-increasing list of required bells and whistles to include in the product. They spend time investigating that problem as well as surrounding factors to first bring some context to the event.

NPS 98

NPS Net Promoter Score Customer Centricity Analytics 98

DCX

SEPTEMBER 29, 2024

This week, I've got a fascinating mix of topics that reflect the dynamic landscape of customer experience and technology today. If you’re all about boosting customer satisfaction, cutting churn, and driving revenue, this is one event you don’t want to miss! Register Today! Register Today!

e-support 86

e-support Customer Centricity Apparel Leadership 86

Lithium

NOVEMBER 1, 2022

It’s Me Care: A Cost Savings Series from Khoros A few years ago, a Khoros customer found truly stunning success while using the Care platform, even when the odds were stacked against them with a vast influx of volume during a nationwide event and promotion. Webinars & Events Some event areas are limited to Khoros customers only.

Roadmap 52

Roadmap ROI Social Media Contact Center 52

CSM Magazine

JANUARY 24, 2023

Driving success for their product starts by ensuring that they fully understand customer needs and ensuring that they take continuous feedback from customers for their roadmaps. Tapping into this feedback gives product managers insights into what is working well and what is not and where they need to focus on their roadmap.

Management 52

Management Roadmap Feedback Customer Centricity 52

West Monroe

NOVEMBER 2, 2022

One of the most significant steps companies can take in the sell-side process is crafting a clear value creation story that articulates the company’s value proposition and foundational technology and operations. They were later acquired by a noted Tier 1 technology company. Build a realistic roadmap.

Roadmap 52

Roadmap Innovation Financial Exercises 52