InMoment XI

JANUARY 22, 2025

Proving ROI for Local SEO Efforts Its just good common sense that improving an individual stores search visibility in maps and elsewhere will improve foot traffic to that store. Reporting and analytics: Access robust information on local SEO performance and ROI to justify efforts and investments and fuel optimization.

How To 195

How To Social Media Software ROI 195

InMoment XI

NOVEMBER 7, 2024

With InMoment’s XI Platform, you can automate event-based workflows that allow you to respond to customer actions as they happen. These workflows can be tailored to specific triggers, such as a recent purchase, a support ticket resolution, or a recently attended event. References Salesforce.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

Horizon CX

MARCH 1, 2021

Compelling Arguments for Justifying CX Programs – the Dreaded ROI Question. And although few disagree that customer satisfaction, value, and loyalty are necessary for any successful business, there is an agreement that there are indeed ways to put an ROI value on a CX program. And furthermore, how can a CX program be justified?

ROI 130

ROI Return on Investment Financial Customer Satisfaction 130

Experience Investigators by 360Connext

OCTOBER 2, 2014

Even during the recession years of 2007-2012, customer experience leaders averaged double-digit gain in stock performance , besting customer experience laggards by an impressive margin, according to The Watermark Consulting Customer Experience ROI Study. There will be many online and in-person events, so everyone can celebrate!

Customer Experience 297

Customer Experience Social Media Customer Experience Professionals Consulting 297

Comm100

MAY 5, 2022

In the event of potentially fraudulent account activity, chatbots can be a great way to alert customers. ROI of banking AI chatbots. To see how an AI-powered chatbot can be used to reduce support costs and scale your operations, check out our calculator here for a personalized report: Chatbot ROI Calculator.

Chatbots 130

Chatbots Banking ROI Omni-Channel 130

InMoment XI

OCTOBER 17, 2023

They’re constantly changing and adapting to world events, new trends, upgraded technology, and more. Next, you need to identify the more complex goals, such as proving the ROI of customer experience at your company, implementing employee training based on intelligence, and the like. And that’s a good thing!

Customer Experience 370

Customer Experience Net Promoter Score Tips Effort Score 370

BlueOcean

OCTOBER 30, 2024

The best outsourced customer support providers will deliver a hoard of hard data to allow you to calculate an accurate ROI. This is particularly true if your service or product is ever affected by seasons, holidays, natural disasters, or other events.

Contact Center 156

Contact Center Comparison Culture Customer Service 156

Beyond Philosophy

NOVEMBER 10, 2014

Blogs Customer Experience CEM CEO Conferences consultants consumer behaviour customer Customer Analysis customer behavior Customer Behaviour customer centricity customer emotions customer engagement Customer experience customer experience books customer experience industry customer experience management Customer Experience Program customer experiences (..)

Net Promoter Score 164

Net Promoter Score ROI Customer Experience Insurance 164

Opinionator

JANUARY 8, 2021

The power of ROI (return on investment) is undeniable when measuring customer experience. Calculating the ROI of CX is often measured as a ratio between net profit over a set period and the cost of the initial or recurring investment. A high ROI ratio is what companies look for. Methods and Steps in Calculating the ROI.

ROI 98

ROI Customer Experience How To Effort Score 98

Comm100

DECEMBER 10, 2024

Metric/Event What It Is Why Its Important Daily Active Users (DAU) Unique players engaging daily Tracks daily player engagement and platform activity trends. Customer Lifetime Value (CLV) Total revenue generated by a player Guides long-term marketing and retention decisions to maximize ROI.

Strategy 130

Strategy Multi-Channel Loyalty Social Media 130

InMoment XI

JANUARY 27, 2025

Still, in discussing the logistics of the exchange, a nugget of information emerges amid the customers relief at having the issue resolved promptlya comment about wanting to look professional for an upcoming work event. And to be clear, managing those variables is mission-critical for achieving, calculating, and proving ROI.

Call Center 195

Call Center Contact Center Effort Score Social Media 195

Zonka Feedback

DECEMBER 3, 2021

Over a decade, my family has participated in Jewelry Trade Shows & Events. Before conceptualizing any exhibition, we always keep one thing in mind: ROI. We make many efforts to turn our exhibition interaction into an on-site sales platform.

Survey 98

Survey ROI Interaction Sales 98

InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! If you couldn’t attend the event, fear not! Let’s take a look!

Customer Experience 195

Customer Experience ROI Return on Investment Financial 195

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Careful tracking of these objectives will also facilitate post-event analysis.

Industry 95

Industry Tips Entertainment Transportation 95

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI.

Conference 195

Conference Banking ROI Customer Voice 195

BirdEye

FEBRUARY 5, 2025

Cost-effective marketing: Leverage tools like Meta Business Suite to track your ad spend and optimize paid social ads for better ROI. Whether youre promoting events or running social media contests, its affordable compared to traditional marketing methods. For example, posting about a weekend brunch special can increase foot traffic.

Social Media 104

Social Media Tips Marketing Video 104

eglobalis

JULY 31, 2024

Tools that offer clear ROI through improved customer engagement and retention, such as AI-driven analytics platforms, are crucial in this environment. Juniper Networks (NAM) Juniper Networks utilizes a comprehensive MarTech stack for content management, event marketing, and advertising.

Customer Experience 425

Customer Experience Social Media Analytics Chatbots 425

ECXO

DECEMBER 25, 2024

Example Action: Use analytics tools to link CSAT improvements to revenue growth, demonstrating CXs ROI. Build a Community Around Your Brand What to Do: Foster customer communities through forums, social media groups, or exclusive events. Encourage user-generated content and peer-to-peer interactions.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

InMoment XI

NOVEMBER 15, 2023

What is the ROI of Customer Experience Analytics? Understanding the Return on Investment (ROI) of customer experience analytics is crucial for businesses aiming to justify their investments in this strategic initiative. Most organizations struggle proving ROI with their CX programs.

Analytics 243

Analytics Customer Experience e-support Net Promoter Score 243

ECXO

MARCH 24, 2024

The European Customer Experience Organization (ECXO) is launching a series of short practical sessions, each up to 20 minutes, to clarify how to achieve CX ROI and growth effectively. Understanding this sequence makes it easy to demonstrate the CX-money connection—and most importantly, drive higher CX ROI. It’s a short session.

Metrics 194

Metrics ROI Financial Connections 194

GetFeedback

MAY 9, 2019

Two customers can view the same experience in completely different ways due to many factors that influence their interpretation of events — their upbringing, cultural background, motivations, and much more. CSAT is used to measure the customer satisfaction of a specific interaction or event.

Customer Experience 337

Customer Experience Customer Journeys Effort Score Metrics 337

Comm100

NOVEMBER 18, 2021

Find out for yourself – Chatbot ROI Calculator. Every fall, Dawson College runs an open house event for students as an essential part of its enrollment strategy. They knew that creating a personal connection with the students was essential to the event’s success. When introducing chatbots, the efficiencies only grow.

Chatbots 232

Chatbots Video Wait Times Ecommerce 232

CloudCherry

OCTOBER 25, 2018

On September 27th, I had the great pleasure of moderating a panel at CEM Asia attempting to answer the question: How do business leaders quantify the ROI of CX? For Raju, measuring customer experience over the customer journey has provided the necessary insight for calculating ROI. Aligning the CX philosophy.

CEM 170

CEM ROI Metrics Call Center 170

Calabrio

AUGUST 7, 2019

Anyone working in the contact center industry knows Customer Contact Week (CCW) to be the end-all, be-all event for customer experience, contact center and customer care professionals. When ICCU—the number-one performing credit union in the U.S.

Contact Center 189

Contact Center Net Promoter Score Effort Score Gamification 189

Optimove

DECEMBER 18, 2024

Key takeaways: Data-Driven Marketing Optimization: LATAM operators can learn from European operators’ mastery of using customer data to create hyper-targeted campaigns, improving engagement and ROI through segmentation, predictive analytics, and real-time personalization.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

ECXO

MARCH 20, 2024

[link] What you and your companies will learn: -How we have programmed our customer service agents and bots to respond in ways that increase friction, reduce satisfaction and loyalty -The current ways of doing business have a large blind spot preventing customer service to ever turn not be thought of as a cost-center -How empathy-as-a-business strategy (..)

Case Study 156

Case Study Customer Centricity Leadership ROI 156

AskNicely

SEPTEMBER 27, 2018

This approach ultimately fostered loyalty and increased retention (not to mention ROI). Thank you to Ryan for sharing Treehouse’s inspiring story at our latest CX Obsession event. Be sure to stay tuned for more videos, stories, and details on our next event. A New Way to Hire. Want to see CX Obsession happen in your city?

Net Promoter Score 150

Net Promoter Score Video ROI Loyalty 150

Beyond Philosophy

DECEMBER 15, 2021

I learned about this story on a CX Network Live event. Attend CX Network’s Online Live Event on January 25th and 26th, 2022. The post How to Successfully Change to a Digital Experience and Create ROI appeared first on CX Consulting. The results? Double-digit growth. Key Ideas to Improve your Customer Experience.

ROI 78

ROI How To Consulting Financial 78

Experience Investigators by 360Connext

FEBRUARY 9, 2021

The Three Areas of ROI. Programs to invite customers into the organization more, like Customer Advisory Boards, customer accessibility labs, or inviting customers into meetings or events. More Types of Customer Experience ROI. That sounds like a tremendous ROI to me. Let’s investigate each of these ideas further.

Customer Experience 261

Customer Experience Net Promoter Score Effort Score Culture 261

inQuba

JANUARY 12, 2025

The ROI definitely flowed from Jobs masterful marketing capabilities. There is a merit in the argument that in the past, marketing needed genius combined with blockbuster events which leads to incredible profits. The post ROI Centric Marketers appeared first on inQuba. Reach out today to find out how we can assist you.

ROI 52

ROI Marketing Multi-Channel Customer Journeys 52

CloudCherry

DECEMBER 1, 2018

On September 27th, I had the great pleasure of moderating a panel at CEM Asia attempting to answer the question: How do business leaders quantify the ROI of CX? For Raju, measuring customer experience over the customer journey has provided the necessary insight for calculating ROI. Aligning the CX philosophy.

CEM 150

CEM ROI Metrics Call Center 150

NICE inContact

OCTOBER 24, 2018

We hear it every year: The NICE inContact CX Excellence Awards program is one of the favorite events at our Interactions conference. It spells out all the benefits, including ROI, and why Interactions 2019 is a can’t-miss event!

Conference 120

Conference ROI Employee Engagement Interaction 120

Kerry Bodine

OCTOBER 20, 2021

Let’s look at one way this chain of events plays out starting with a good customer experience. We find this simple, yet powerful chain of events in both business-to-consumer (B2C) organizations — like hotels and retailers — and in business-to-business (B2B) organizations — like consulting firms and enterprise software developers.

Customer Experience 227

Customer Experience B2C Hotels B2B 227

NICE inContact

MARCH 8, 2018

Besides the fact that this is the largest, most informative event in our industry, here are our top three: Top-notch training and workshops on NICE inContact solutions but also on trends, challenges and hot topics in the contact center industry. You’ll be learning about what works—and what will drive customer experience excellence now.

Interaction 120

Interaction Conference Management How To 120

Beyond Philosophy

DECEMBER 16, 2021

I heard an excellent success story about the digital transformation of a formerly analog experience at a recent CX Network Live event. To register for the next CX Network Live event, please click here. Attend CX Network’s Online Live Event on January 25th and 26th, 2022. Want to know more? Click here to register today.

ROI 78

ROI How To Sales Leadership 78

BirdEye

DECEMBER 28, 2024

Regularly update operating hours and contact information: Regular updates to operating hours, especially during holidays or special events, maintain profile accuracy. Include a blog section for sharing restaurant news, events, and culinary content. Create engaging posts about daily specials, events, and promotions.

Tips 97

Tips Social Media Chatbots System 97

C3Centricity

APRIL 3, 2019

Management are renowned in most organisations for “innocently” posing questions when passing marketers in the corridor or while socialising at a company event. Whilst ROI is not the best measure of marketing’s impact (see this Forbes article for more on that), you still need to answer the question.

Marketing 277

Marketing How To Advertising Brands 277