InMoment XI

FEBRUARY 3, 2025

Conversation intelligence is a technology that collects, interprets, and analyzes conversational interactions, typically between customers and businesses. CI technology enables real-time insights into customers not just as a whole but also divided into locations. So what does this have to do with location-based marketing?

Social Media 195

Social Media Call Center Multi-Channel Advertising 195

eglobalis

AUGUST 13, 2024

This symbiotic relationship has led to a continuous evolution in technology, pushing the boundaries of what customers expect and experience. Samsung’s mobile line of business, particularly the Galaxy series, has established itself as a leader in the global smartphone market, known for innovation and cutting-edge technology.

e-support 504

e-support Innovation Customer Centricity Loyalty 504

AWS Machine Learning

JULY 8, 2024

Eviden is a next-gen technology leader in data-driven, trusted, and sustainable digital transformation. With a strong portfolio of patented technologies and worldwide leading positions in advanced computing, security, AI, cloud, and digital platforms, Eviden provides deep expertise for a multitude of industries in more than 47 countries.

Management 124

Management Policies System Technology 124

CSM Magazine

MARCH 4, 2025

Showcasing on April 16th & 17th at Las Vegas Convention center , this event promises to present cutting edge solutions and strategies that enhance customer experience and engagement. This event is packed with opportunities to build relationships and forge collaborations with a diverse network of industry players. Who Should Attend?

Connections 52

Connections Innovation Customer Centricity Customers 52

ECXO

OCTOBER 5, 2023

The European Customer Experience Organization the ECXO.org is delighted to introduce our upcoming event: – ”Customer Surveys are Dead!” Opportunities, Applications, and Challenges : Positive Outcomes : Explore numerous opportunities and applications that these technologies bring. Customer Surveys are Dead!

Survey 380

Survey Net Promoter Score NPS Exercises 380

AWS Machine Learning

JANUARY 22, 2025

On our SASE management console, the central events page provides a comprehensive view of the events occurring on a specific account. With potentially millions of events over a selected time range, the goal is to refine these events using various filters until a manageable number of relevant events are identified for analysis.

Knowledge Base 109

Knowledge Base User Experience Examples Data 109

ECXO

AUGUST 29, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. Can a Customer Data Platform Enhance Your Customers’ Experience?

Customer Experience 296

Customer Experience Data Omni-Channel Banking 296

eglobalis

JULY 31, 2024

Marketing technology (MarTech) is pivotal in enhancing CX by integrating data, automating processes, and enabling personalized interactions sometimes in real-time. Virtual and Augmented Reality (VR/AR) VR and AR technologies, used by platforms like Unity and ARKit, create immersive and interactive experiences for customers.

Customer Experience 425

Customer Experience Social Media Analytics Chatbots 425

ECXO

JANUARY 25, 2022

Ray leads the Thunderhead R&D team, responsible for our reputation for disruptive technology. Share this event: If you want to get in touch with Ray Garber, he is on LinkedIn. He has extensive expertise in customer relationship management, customer decisions, and self-learning.

Customer Relationship Management 296

Customer Relationship Management Innovation Analytics Employee Experience 296

InMoment XI

MARCH 29, 2022

Women of InMoment: A global employee resource group designed to support inclusion and diversity, provide the women of InMoment with opportunities to mentor and learn from one another, activate leadership skills, and connect with service and professional growth activities in the larger technology community. Watch the video message below. #3:

Culture 370

Culture Leadership Groups Resources 370

ECXO

SEPTEMBER 6, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. Customers aren’t just transactions; they’re individuals with unique preferences, emotions, and aspirations.

Customer Experience 227

Customer Experience Data Customer Centricity Culture 227

ECXO

JULY 4, 2023

Batch AND Real-time Marketing Analytics, instead of Batch OR Real-time Using technology and analytics to support marketing is not especially new. Author: Steve Perks , Head of Advertising Technology, SAS This article was originally published HERE. It is fair to say that it has been possible for some time.

Analytics 374

Analytics Marketing Fashion Advertising 374

CSM Magazine

OCTOBER 29, 2024

Esports has also followed this trend, evolving from ordinary tournaments into grand events and spectacles. Tournaments in top esports disciplines boast impressive organization, decorations, and even exhibitions, making these events more exciting for fans. They help players develop positive skills and foster creativity.

Video 105

Video Entertainment Culture Transportation 105

InMoment XI

JUNE 28, 2022

Our latest addition, ReviewTrackers, empowers over 175,000+ business locations to better understand and manage their customer reviews across 100+ sites with their review management technology. We couldn’t be more excited about this InMoment announcement: the launch of the latest set of technology innovations on our market-leading XI Platform!

Analytics 74

Analytics Feedback Report Industry 74

InMoment XI

OCTOBER 7, 2024

Google Post Publishing Drive sales with easy publishing from Local Listings Promote your business updates, sales, and events directly on Google through streamlined post publishing. Enhance Understanding: Add comments describing events and observations for specific areas of charts and graphs. Strongest Signals 5.

Competitive Advantage 243

Competitive Advantage Innovation Comparison Roadmap 243

InMoment XI

JANUARY 22, 2025

The change happens over time, not instantly, and there are always concurring factorsmaybe there was a good sale or big event or snowstorm that coincided with the changes. Its also the single most impactful technology businesses can use to improve local SEO. Host local in-store events.

How To 195

How To Social Media Software ROI 195

AWS Machine Learning

MARCH 18, 2025

This is where the integration of cutting-edge technologies, such as audio-to-text translation and large language models (LLMs), holds the potential to revolutionize the way patients receive, process, and act on vital medical information. These insights can include: Potential adverse event detection and reporting.

Healthcare 83

Healthcare Analysis Knowledge Base Report 83

Retently

NOVEMBER 13, 2024

By blending cutting-edge technology with customer needs, VFRs are solving a long-standing problem in ecommerce: How do you help shoppers feel confident in their purchase without a physical try-on? The rise of technologies like augmented reality (AR) and artificial intelligence (AI), making VFRs more accurate and accessible than ever.

Ecommerce 144

Ecommerce Retail Social Media Technology 144

InMoment XI

JANUARY 27, 2025

Still, in discussing the logistics of the exchange, a nugget of information emerges amid the customers relief at having the issue resolved promptlya comment about wanting to look professional for an upcoming work event. But to make this vision a reality, you must arm your agents with the right tools and training.

Call Center 195

Call Center Contact Center Effort Score Social Media 195

InMoment XI

SEPTEMBER 28, 2021

By wrapping customer dialogues with technology, your company creates a structured, searchable, and quantifiable body of information that can be used to drive critical business decisions. Businesses use a variety of statistical techniques to make predictions about the potential for future events.

Loyalty 389

Loyalty Tips Feedback Advertising 389

Storyminers

JULY 2, 2020

Technology, with the capabilities and frustrations it brings to your business, demands more care and feeding. Then, you’ll be ready to look for technology that can do what your (future) clients will care about. I can’t control the entire event. Have a list for things you do after the event. For example: To pack: Computer.

Customer Journeys 246

Customer Journeys CRM Retail Video 246

AWS Machine Learning

OCTOBER 31, 2024

To dispatch interaction events to the solution deployed in this post, Google Chat sends requests to your API Gateway endpoint. He is also personally passionate about robotics and Internet of Things (IoT), and he constantly looks for new ways to use technologies for innovation.

Knowledge Base 122

Knowledge Base Interaction Groups Customers 122

InMoment XI

OCTOBER 23, 2024

Also, consider investing in self-service technologies such as interactive teller machines (ITMs) to handle basic transactions. Credit unions can actively engage with their communities through events, sponsorships, and local initiatives. Leverage technology for consistency and efficiency.

Banking 195

Banking Customer Experience Effort Score Financial 195

Experience Investigators by 360Connext

JANUARY 18, 2022

But what about your technology team? They often welcome conversations about aspirational customer journeys and how to better align technology goals with that. Some organizations are committed to CX Day or other important days to provide events, trainings, or celebrations on behalf of their customers.

How To 378

How To Customer Journeys Culture Training 378

InMoment XI

JULY 13, 2023

And because at InMoment, we value sharing knowledge as widely as possible, I’m going to share the results of that in-event poll with you here, along with a few thoughts about our learnings. Firms should harness the benefits of data and technology to improve their services and understand the outcomes they achieve for their customers.”

Consumers 369

Consumers Financial Competitive Advantage Customer Centricity 369

InMoment XI

OCTOBER 17, 2023

They’re constantly changing and adapting to world events, new trends, upgraded technology, and more. Design with the End in Mind Understand Successes and Shortcomings Look at Short-term and Long-term Actions Like most things in the world, your customers—and your market—are not stagnant. And that’s a good thing!

Customer Experience 370

Customer Experience Net Promoter Score Tips Effort Score 370

Calabrio

JUNE 29, 2020

At the onset of the pandemic, we immediately looked for ways to use technology to empower our global employees. I am excited to see where our collective innovation takes us as we continue to embrace the collaborative potential of technology that the pandemic amplified. .

e-support 264

e-support Culture Employee Engagement Innovation 264

CSM Magazine

MARCH 25, 2025

Sabio Group today announced the expansion of its acclaimed ‘ Disrupt ‘ programme across Europe for 2025, taking its digital customer experience (CX) transformation event to three major European cities. Sabio is also looking at extending its programme even further with more European locations currently being assessed.

Groups 52

Groups Case Study Innovation Technology 52

ECXO

APRIL 28, 2021

Helping customers achieve business outcomes with products is not about the technology but more about the people that use it. The key is to build the capacity of the customer’s people to adopt technology in a way that creates value for them, e.g. increased productivity, increased revenues etc. Sue Nabeth Moore. Join ECXO today.

Customer Success 290

Customer Success B2C B2B Customer Journeys 290

BlueOcean

OCTOBER 30, 2024

Executing on in-house customer service efforts can be difficult; it takes the right background and continual hiring and training, not to mention complex IT systems, robust contact center technologies , and proper workforce management.

Contact Center 156

Contact Center Comparison Culture Customer Service 156

Uniphore

JUNE 10, 2021

Our solution: educate centers on the power of automation and empower agents to use technology to their advantage. In our recent CCW Poll – Virtual Event, all respondents reported working from home throughout the pandemic, either entirely remotely or in some hybrid form. Transition to work-at-home with legacy technology.

Call Center 246

Call Center Self Service Contact Center eBook 246

ECXO

JUNE 11, 2024

This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization. This adaptability is crucial in an era where the pace of technological change demands ongoing learning. However, the path forward is not without its challenges.

Employee Experience 334

Employee Experience Analysis Multi-Channel Employee Engagement 334

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI.

Conference 195

Conference Banking ROI Customer Voice 195

Comm100

OCTOBER 24, 2023

As player preferences evolve and competition intensifies, gaming companies must leverage every technological advantage at their disposal. The Necessity of Multi-Layered Support During peak periods or major events, such as the return of the NFL, gaming platforms experience unprecedented traffic. Enter omnichannel communication.

Omni-Channel 277

Omni-Channel Multi-Channel Chatbots Touchpoint 277

AWS Machine Learning

MARCH 19, 2025

Join us as we explore how your organization can leverage this transformative technology to drive innovation and boost employee productivity. Components deep-dive Office Add-ins Office Add-ins allow extending Office products with custom extensions built on standard web technologies.

Automotive 98

Automotive Examples Resources Analytics 98