Retently

MARCH 11, 2024

Are you curious about the genuine reactions of your attendees after they experience your event? Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. To extract meaningful insights from your post-event survey questions, cover relevant aspects of the event experience.

Survey 96

Survey Analysis Feedback Effort Score 96

Lumoa

DECEMBER 5, 2017

Helsinki has welcomed 20.000 innovators at Slush , the world's leading startup event. This year among the main topics of "Technology" and "AI in Our Lives", you could also hear companies, both scaling and large, starting to talk about customer experience. Start your CX journey by downloading our guide to customer experience.

Healthcare 256

Healthcare Customer Centricity Innovation Meeting 256

Comm100

DECEMBER 10, 2024

Metric/Event What It Is Why Its Important Daily Active Users (DAU) Unique players engaging daily Tracks daily player engagement and platform activity trends. Monthly Active Users (MAU) Unique players engaging monthly Measures the platforms overall popularity and market reach.

Strategy 130

Strategy Multi-Channel Loyalty Social Media 130

AWS Machine Learning

MARCH 25, 2025

These capabilities enhance the user experience and the overall functionality of generative AI applications. break for event in graph.stream( {"messages": [("user", user_input)]}, config ): for value in event.values(): if isinstance(value["messages"][-1], BaseMessage): print("Assistant:", value["messages"][-1].content)

Management 98

Management Healthcare Government Resources 98

AWS Machine Learning

OCTOBER 16, 2024

Generate metadata Now that DPG Media has the transcription of the audio files, they use LLMs through Amazon Bedrock to generate the various categories of metadata (summaries, genre, mood, key events, and so on). This solution can help accelerate audio metadata extraction, create a more engaging user experience, and save time.

Video 116

Video Metrics Multi-Channel System 116

Joe Rawlinson

OCTOBER 20, 2022

And a dedicated event management integrated ticketing system helps you keep the event in sync throughout the process as a central hub that can control various aspects of the event and provide directions and everything needed in one place. . All of which should be essential aspects of your event marketing strategy.

Conference 78

Conference Strategy Sales Social Media 78

Forrester's Customer Insights

OCTOBER 27, 2024

Last week, I attended Basware’s annual customer event in Lisbon. The event focused on sharing the latest product and strategy updates with customers and gathering their feedback on products and user experiences. A recurring theme was Basware’s customer-centric innovation.

Customer Centricity 26

Customer Centricity Analytics User Experience Innovation 26

AWS Machine Learning

MARCH 19, 2025

Additionally, the integration with a familiar tool like Word provides a seamless user experience, minimizing disruptions to existing workflows. To learn more about boosting productivity, building differentiated experiences, and innovating faster with AWS visit the Generative AI on AWS page.

Automotive 98

Automotive Examples Resources Analytics 98

ECXO

DECEMBER 25, 2024

product quality, service speed, user experience). Build a Community Around Your Brand What to Do: Foster customer communities through forums, social media groups, or exclusive events. Encourage user-generated content and peer-to-peer interactions. Segment feedback into actionable categories (e.g.,

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

AWS Machine Learning

DECEMBER 3, 2024

Application failures, slow load times, and service unavailability can lead to user frustration, decreased engagement, and revenue loss. The risk and impact of outages increase during peak usage periods, which vary by industry—from ecommerce sales events to financial quarter-ends or major product launches.

Customer Experience 104

Customer Experience Ecommerce Analysis System 104

ijgolding

JANUARY 22, 2018

Prevent negative social media posts by keeping customer experience front of mind with all employees regardless of whether their role is typically client-facing, and by taking these four steps to creating a positive customer experience. Design your website with user-experience in mind.

Customer Experience 191

Customer Experience Social Media Abandon Rate Conference 191

AWS Machine Learning

FEBRUARY 12, 2025

Comprehensive metric categories : The evaluation system covers four key metric areas: quality assessment (correctness, completeness, faithfulness), user experience (helpfulness, coherence, relevance), instruction compliance (following instructions, professional style), and safety monitoring (harmfulness, stereotyping, refusal handling).

e-support 93

e-support Comparison Metrics Analysis 93

NICE inContact

AUGUST 30, 2016

User Experience Lab. We continually look for feedback to improve our solutions to help you define and enhance the user experience. This year at ICUC, we encourage you to participate in our User Experience Lab on Next Generation Agent’s (NGA) software functionality. inContact Mojo Awards Luncheon.

Customer Experience 195

Customer Experience Contact Center Conference User Experience 195

Thematic

NOVEMBER 17, 2024

Hopin’s Hypergrowth and the Feedback Challenge When I first joined Hopin, the company was still in its early stages—just 70 of us, all working together to create virtual event experiences that felt more connected. Little did I know just how quickly things would change.

Data 62

Data Feedback Analysis Trends 62

CSM Magazine

SEPTEMBER 28, 2023

Designing a gaming website with a focus on providing an excellent user experience is crucial to attract and engage your target audience. For instance, Steam offers game demos for lots of games available on their platform and runs regular events, such as the Steam Next Fest, which allows users to try all kinds of games for free.

User Experience 59

User Experience Tips Social Media Trends 59

AWS Machine Learning

FEBRUARY 5, 2025

Known for its user-friendly app and trust-building features, including user ratings and in-app chat, OfferUp enables users to buy and sell items and explore a broad range of jobs and local services. The OfferUp user submits the new or updated listing details (title, description, image ids) to a posting microservice.

System 78

System User Experience Metrics Data 78

Retently

JANUARY 13, 2025

Qualaroo collects feedback in the moment with its signature Nudges which are subtle and feel natural to users. These Nudges are used for understanding customer effort without disrupting the user experience. Pricing Free Plan : Free for up to 50 responses/month (includes 500 email sends and 10,000 pageviews).

Measurement 116

Measurement Tools Effort Score Multi-Channel 116

AWS Machine Learning

DECEMBER 10, 2024

This integration allows employees to manage their time off requests seamlessly in Amazon Q Business without having to switch between different applications, improving productivity and user experience. The following screenshot shows all the plugins available for end-user.

CRM 98

CRM System Customer Relationship Management Examples 98

Calabrio

OCTOBER 14, 2019

Nearly 50 customers, including Avant, Pacific Life and Rackspace, are sharing their Calabrio ONE successes and strategies, making this one of the most well-attended and informative C3 events ever. And that’s just the beginning.

Conference 33

Conference Connections Strategy Entertainment 33

Customer Bliss

NOVEMBER 15, 2018

When starting out in her role as Vice President and CXO, Samantha spent a lot of time with the sales team at events and quickly learned from them that the Co-op’s products and services weren’t up to par with customer needs. Samantha enlisted the help of her user experience team to put together a comprehensive audit.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

ECXO

JUNE 3, 2024

Representativeness Heuristic: This involves judging the probability of an event based on how similar it is to a prototype or stereotype. Enhancing User Experience (UX) Intuitive Navigation: Ensure your site or app is easy to navigate. Also, use stock-limited offers displaying real-time stock levels to convey scarcity.

Gamification 332

Gamification Innovation Infographics Resources 332

AWS Machine Learning

FEBRUARY 21, 2025

Lower latency: Direct retrieval of cached answers provides near-instantaneous responses for known queries, improving the overall user experience. The semantic cache serves as a growing repository of trusted responses, continuously improving the solutions reliability while maintaining efficiency in handling user queries.

Knowledge Base 119

Knowledge Base Conference Examples Data 119

InMoment XI

FEBRUARY 29, 2024

Often referred to as NAP High-quality images and videos to your Google Business Profile Local content that caters towards local interests, events, and news Positive sentiments in customer reviews While this is not an exhaustive list, this gives you an idea of some of the most important local SEO ranking factors.

Tips 195

Tips Strategy Case Study Social Media 195

BirdEye

MARCH 11, 2024

This is a golden opportunity for multi-location businesses to use virtual events as a powerful tool to engage with local communities and enhance brand reputation. A critical element of your event’s success lies in the visual appeal of your Facebook event cover photo. 1 for these dimensions.

Social Media 59

Social Media Engagement Guidelines Tips 59

SurveySensum

NOVEMBER 10, 2023

Now, you are in desperate need of a more efficient way to collect feedback to improve your website and provide a better user experience. Well, with this blog we will list out the top 9 website feedback tools that you choose to effectively analyze your user behavior and enhance your website user experience.

User Experience 52

User Experience Tools Feedback Analysis 52

CSM Magazine

JANUARY 9, 2025

This article explores the vital role customer service plays in the iGaming sector, with a spotlight on how Revpanda supports brands in delivering superior user experiences. It is a critical element in building trust, ensuring customer retention, and enhancing user satisfaction.

Customer Service 52

Customer Service Entertainment Poor Customer Service Loyalty 52

InMoment XI

JANUARY 4, 2024

User-Friendly Website Design and optimize your website for ease of use. A clutter-free and visually appealing layout enhances user experience and encourages visitors to explore and make purchases. Personalization Leverage data analytics and customer insights to personalize the online shopping experience.

Retail 195

Retail Customer Experience Effort Score Social Media 195

InMoment XI

SEPTEMBER 25, 2024

As the capabilities of NLP continue to expand, it further revolutionizes various industries, enhances user experiences, and opens new avenues for research and innovation. has grown to become a leading active lifestyle brand and endurance event company with more than 2.5 What is Natural Language Processing?

Data 195

Data Social Media Net Promoter Score Analysis 195

AWS Machine Learning

NOVEMBER 15, 2024

Analyst Notes Database Knowledge base containing reports from Analysts on their interpretation and analyis of economic events. Analyst Notes Database This is asking for interpretation of an event, I will look in Analyst Notes. the user could ask “What was the average inflation in 2023? What caused inflation in 2021?

Analysis 117

Analysis Knowledge Base Ecommerce Comparison 117

SurveySensum

FEBRUARY 5, 2024

Aligning color with emotion lets you create a positive and engaging user experience, and optimize SaaS design. Their vibrant green checkmarks on completed tasks stand out against lighter gray backgrounds, guiding users and celebrating progress. A/B testing lets you use data to validate your design and optimize user experience.

User Experience 52

User Experience Strategy Culture Feedback 52

Alida

AUGUST 1, 2017

At CX and the City on July 18th, industry leaders from Refinery29, Bustle, Elizabeth Arden and Audible shared how they are approaching the biggest challenges and opportunities in customer experience. To that end, the company’s user experience and CX teams are tightly tied, because the customer experience is ultimately the reading experience.

Entertainment 124

Entertainment Advertising User Experience Consumers 124

Kayako

OCTOBER 11, 2017

and customers really care about their experience. When Kayako surveyed 400 anonymous consumers about live chat, 38% said poor user experience is the channel’s biggest flaw. This probably won’t surprise you if, like 38% of the businesses we surveyed, you know your user experience is not good enough.

Customer Service 136

Customer Service User Experience Consumers Software 136

AWS Machine Learning

JANUARY 24, 2025

It performs strict input validation by extracting the event payload from API Gateway and conducting both syntactic and semantic validation. Implementing Amazon Bedrock prompt management and versioning allows for continuous improvement of the user experience while maintaining the overall security of the application.

Knowledge Base 108

Knowledge Base Groups Data How To 108

Alida

APRIL 19, 2024

The Rosenfeld Media Advancing Research conference brings together experts in user and market research to discuss the most pressing challenges in our industry and help all of us raise our game.

Conference 130

Conference Industry Marketing User Experience 130

AWS Machine Learning

JULY 31, 2024

Incrementally displaying the output allows for a more natural and responsive user experience. Furthermore, the decision to halt or continue the generation process based on the guardrail assessment needs to be made in real time, which can impact the responsiveness and user experience of the application.

Policies 126

Policies Guidelines Banking Knowledge Base 126

BirdEye

NOVEMBER 16, 2023

Optimize user experience on mobile and desktop 9. Use virtual reality (VR) to create immersive property experiences 12. Facilitate speed networking events 18. Curate sustainable office space design events 25. Doing this enhances user experience and satisfaction. Be more active on social media 5.

Chatbots 111

Chatbots Social Media Consulting Financial 111

TechSee

APRIL 8, 2022

TechSee team members recently attended the Field Service Medical event, which highlighted a lot of insightful and actionable takeaways, A few themes stood out specifically: . Key Insights from Field Service Medical 2022. Onboarding Challenges.

Self Service 109

Self Service Training Technology User Experience 109