CSM Magazine

AUGUST 7, 2020

Customer service skills may be similar from job to job, but managers with these 5 habits excel at motivating, communicating and coaching their teams. They separate ordinary from extraordinary customer service managers. Forward-thinking recognition and reward programs drive employees to perform better.

Exceptional Customer Service 59

Exceptional Customer Service Customer Service Management Rewards Programs 59

CSM Magazine

FEBRUARY 3, 2025

For example: Increase monthly revenue by 15% in six months. Achieve a 20% improvement in customer experience survey scores within the next quarter. Collecting and analyzing customer feedback. Launching a rewards program for loyal customers. Additionally, many platforms offer automation features.

Financial 52

Financial Rewards Programs Effort Score Exceptional Customer Service 52

SurveySparrow

JUNE 22, 2023

To give you an idea of what excellence in this domain looks like, we’ve compiled ten stellar customer experience examples from e-commerce, technology, retail, entertainment, food and beverage, etc. Additionally, we’ll illustrate the role of customer journey mapping examples in crafting these experiences.

Customer Journeys 52

Customer Journeys Examples Customer Experience e-support 52

Happy or Not

DECEMBER 17, 2024

A clear understanding of these objectives helps your customer success team focus on what needs to be achieved and what metrics to track. Customer retention and customer loyalty are crucial indicators of a successful voice of the customer program, and customer loyalty program examples can further demonstrate their impact.

Loyalty Programs 36

Loyalty Programs Social Media Net Promoter Score Effort Score 36

InteractionMetrics

MARCH 27, 2025

Here are some common rewards models you can consider offering to your customers: Points-Based Rewards Programs: Points accumulate toward free or discounted items to motivate repeat business (Starbucks does this brilliantly through their My Starbucks Rewards program). Look at HubSpot as an example.

Customer Retention 52

Customer Retention Strategy How To Net Promoter Score 52

SurveySensum

JULY 19, 2023

Create Engaging Reward Programs Leverage the Power of Virtual Reality (VR) Surprise Them With Pop-up Shops Be Socially Responsible Surprise and Delight! One notable example of this is their introduction of the program ‘Nike By You.’ Sephora is a prime example of seamless omnichannel integration in retail.

Retail 40

Retail Examples Customer Experience Social Media 40

SurveySparrow

JUNE 19, 2023

Join us as we delve into the nuances of customer service and provide you with actionable strategies to transform your service from good to truly exceptional. What is Customer Service Experience? Why is Customer Service Experience Important? And the best part?

Customer Service 52

Customer Service Customer Experience Net Promoter Score Exceptional Customer Service 52