ECXO

JUNE 3, 2024

Here are a few common types of heuristics: Availability Heuristic: This involves making decisions based on how easily examples come to mind. For example, if someone is described as quiet and loves books, you might assume they are a librarian rather than a salesperson, even if the latter is statistically more likely.

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Gamification Innovation Infographics Resources 332

Playvox

JANUARY 30, 2024

One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification? Why Gamification? Gamification works well within a contact center environment because it leverages a number of game mechanics to keep agents engaged and focused.

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Gamification Contact Center Training Feedback 79

Playvox

DECEMBER 16, 2021

Is gamification the right choice for your contact center? Gamification is no longer a buzzword. The Psychology Behind Gamification. Gamification drives employee behavior to achieve organizational objectives and reach the level of self-actualization. Are your employees excited to come to work each and every morning?

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Gamification Contact Center Average Handle Time Employee Engagement 79

Optimove

MARCH 6, 2025

Additionally, integrating rewards, gamification, and emotional brand connections enhances customer loyalty and keeps shoppers engaged over time. For example, they should be able to access their carts from an email and continue shopping seamlessly on the web or through a social media ad. #3. See more about retail customer loyalty below.

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Retail Loyalty Gamification Loyalty Programs 59

Playvox

FEBRUARY 23, 2022

One proven way to motivate your team is to drive engagement with gamification. Today, companies worldwide are using gamification to great effect to enhance employee engagement and productivity. The Psychology Behind Gamification. Rewarding agents for personal bests is a great example of an extrinsic motivator.

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Gamification Contact Center Engagement How To 73

Optimove

MARCH 20, 2025

From gamification and AI-driven personalization to unlocking the full potential of Optimoves platform, attendees walked away with the tools and strategies to future-proof their marketing and embrace Positionless execution.

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Connections Gamification Marketing CRM 52

rethinkCX

FEBRUARY 17, 2025

Gamification & Community Building Engaging customers through gamification, rewards, and exclusive communities boosts long-term loyalty. Examples include: Loyalty programs that reward continued subscriptions. Brands like Duolingo and Peloton successfully use gamification to motivate and retain users (Forbes).

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Gamification Engagement Customer Engagement e-support 52

ShepHyken

JANUARY 3, 2020

This week we feature an article by Tom Paton who writes about how customer service teams are using gamification as a way to improve performance and retention. More and more customer service teams are using gamification as a means of improving their team performance and staff retention. What is gamification?

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Gamification How To Contact Center Software Contact Center 59

CX Accelerator

MARCH 28, 2018

There is undeniable science behind the "gamification" movement that deserves our attention. Gamification (using game mechanics to drive agents toward high-value behaviors) is one additional technique that can be used to design meaningful play at work. Do your employees have a sense of curiosity and excitement about their work?

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Gamification Contact Center Self Service Employee Engagement 140

Beyond Philosophy

JUNE 11, 2015

Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends.

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Gamification Loyalty Programs Loyalty Consumers 60

TechSee

SEPTEMBER 29, 2020

There are a wide range of techniques that address individual agents’ skill gaps while boosting cost and time efficiency, such as collaboration, gamification, visual assistance, and whisper coaching. For example, AI platforms can present proactive knowledge suggestions to agents while they are on the line or in a chat with a customer.

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Call Center Self Service Strategy Contact Center 196

Optimove

DECEMBER 18, 2024

Player Retention as a Priority: European operators emphasize player retention through loyalty segmentation, gamification, and reactivation campaigns, which LATAM operators can adopt to reduce churn and drive long-term revenue. LATAM operators can adopt similar strategies to make marketing efforts more relevant and effective.

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Gamification Sports Loyalty Programs Omni-Channel 64

Clicktools

JUNE 8, 2017

Many of us are quite familiar with the benefits of gamification in the work place, especially in sales and service environments. Take for example the common practice of rewarding call center agents for lower call handling times. Seems like a good idea, right? Some calls require more time and this should not be punished.

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Gamification Call Center Culture System 53

Optimove

JANUARY 20, 2025

for example, the average monthly bet amount for live bettors is $1,583.90, compared to $846.20 For example, during a soccer match between Real Madrid and Barcelona, if Kylian Mbapp scores a goal , OptiLive can: Identify relevant players who have previously shown interest in bets related to Kylian Mbapp or the competing teams.

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Sports CRM Marketing Gamification 75

Alida

APRIL 5, 2017

By following examples set by successful retail brands, health care providers can devise new ways to better engage current patient populations and expand their reach to new demographics. Combine the ubiquity of mobile devices and the power of gamification , and it’s no wonder consumers have fueled the explosion of mobile apps.

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Retail Customer Base Strategy Rewards Programs 154

GetFeedback

APRIL 17, 2019

For example, Molly has troubles assembling her new dining table. For example, Dynamics 365 allows using Gamification that presents work in the form of a game to engage agents into grasping the tool’s rich functionality and make them more productive, thus solving customer problems faster.

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Self Service Customer Service Multi-Channel CRM 255

SurveySparrow

JULY 12, 2021

Today, with the latest gamification technologies at hand, your surveys can keep your users engaged till the end. Because we’re about to take you on an exciting tour of all things survey gamification. Understanding The Art Of Survey Gamification. Here, we’ll tell you all about what gamification means.

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Gamification Survey Tips Video 52

ShepHyken

JULY 7, 2021

The example I used was how Home Shopping Network (HSN) incorporated gamification into the customer experience. While I’ve written about this before, my original article about customer experience was more about how to create a more interactive experience. It offered games and puzzles on its website.

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Customer Experience Customer Service Gamification Interaction 158

Playvox

SEPTEMBER 30, 2021

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

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Gamification Call Center Contact Center Employee Engagement 52

CSM Magazine

MARCH 14, 2025

For example, a customer who prefers eco-friendly brands might appreciate points redeemable for green initiatives. The Evolution of Gamified Loyalty Programs Gamification has become a core strategy in modern loyalty programs, blending elements of playfulness with customer engagement.

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Loyalty Trends Strategy Loyalty Programs 52

Team Support

MAY 17, 2019

The more formal definition – gamification – is essentially a tactic used by the customer support industry to incentivize agents to reach specific (yet often arbitrary) goals put in place by leadership. Below are 3 reasons why gamification is a bad strategy for B2B customer support.

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Gamification B2B B2C Infographics 49

Calabrio

OCTOBER 15, 2019

Idaho Central lets top agents select their schedules and invite agent representatives from each team to weigh in on important decisions, such as adherence goals, uses of gamification and scheduling policies. For example, the company has cut emails to the shared inbox by about 75 percent and optimized WFM staffing by 50 percent.

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Contact Center Self Service Gamification Analytics 40

Lithium

OCTOBER 12, 2022

The idea was that if you added some version of gamification and the proper motivation to community users, the digital community would outperform most of its competitors. Gamification floats through various strategies and online communities, but what exactly is gamification in the context of digital communities?

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Gamification Entertainment Video System 52

Vonage

OCTOBER 22, 2015

John uses the example of modern car manufacturers, who are now monitoring customers’ use of their vehicle’s infotainment and navigation systems, and then sending those who don’t use all of the functions instructional videos. Gamification. Many employee gamification programs focus on the ‘employee of the month’. Video and vines.

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Technology Customer Service Gamification Wireless 120

CSM Magazine

MARCH 27, 2025

Gamification to Keep Users Hooked Progress bars, badges, leaderboards – they turn every interaction into a mini-game. Real-World Example: How cbet casino Nails Engagement Take cbet casino , for instance. Real-Time Bonuses and Rewards Casinos understand the psychology of instant gratification.

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Customer Engagement Engagement Gamification Competitive Advantage 52

TechSee

SEPTEMBER 2, 2020

For example, GitLab encourages its staff to take virtual coffee breaks in the form of video calls where employees connect informally to socialize around a virtual water cooler. Introduce fun through rewards and gamification. Keep WFH employees motivated by making tasks more engaging through gamification.

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Contact Center Employee Engagement Engagement Gamification 109

Optimove

NOVEMBER 15, 2022

A highly effective way of engaging your Gen Z users beyond a few seconds is through gamification. When gamification is used successfully, it compels curiosity, encourages competition, and gives your Gen Z audience that feeling of control they seek when it comes to brand interaction.

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Tips Gamification Engagement Marketing 105

Optimove

MARCH 3, 2025

For example, operators can use behavioral analysis and segmentation tools to categorize players into precise target groups based on their activity, loyalty, or spending. For example, if a player frequently spins the reels in slot games, sending them a personalized bonus related to slots can incentivize continued play.

Strategy 52

Strategy Gamification Loyalty Innovation 52

Vonage

JANUARY 20, 2016

The term is used to describe solutions that, for example, allow a sales rep to simply click on a contact to place a call, or help someone who’s calling your business “press 2” to reach customer service. For example, NewVoiceMedia provides a CTI integration that is solely focused on Salesforce and Desk.com.

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CRM Sales Gamification Call Center 120

TechSee

JUNE 25, 2019

For example, an AI-based algorithm may analyze the distance between the eyes, the shape of the jaw or the width of the nose, and then use the data to find a match in a database. For example, the technology can identify patterns that indicate a customer’s intent based on web activity or text and route the call or chat to the appropriate agent.

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Technology Customer Service Contact Center Omni-Channel 122

Michelli Experience

DECEMBER 5, 2017

Let’s take Starbucks for example. Taking a page from the augmented reality/gamification craze of Pokemon Go , Starbucks has integrated augmented reality and gamification into the Shanghai Starbucks Reserve® Roastery. The Right Choice for YOU.

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Gamification Consulting Study Customer Centricity 113

Optimove

DECEMBER 17, 2024

For example, use targeted promotions to entice casino players into Boxing Day sports betting or tempt sports bettors with festive-themed slot games. 4 – Gamify the Festive Fun Bring the fun holiday spirit alive with AI-Orchestrated Gamification , to make every interaction even more enjoyable and rewarding. . #4

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Gamification Sports Multi-Channel Loyalty 52

Feedbackly

JULY 17, 2023

By promoting active travel options through communication and setting an example, parents play a crucial role in motivating their children also beyond the school environment. The post Feedbackly x The Climate Nudge project: Making Commuting Fun Through Gamification appeared first on Feedbackly.

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Gamification Feedback Transportation Travel 52

Michelli Experience

JANUARY 17, 2017

For example, Thomas J. Game theory obviously plays a role in “gamification” of mobile apps, online contests, or even the creation of buying incentives. Let’s take “immersion” as an example. Over the years, as a customer experience consultant, I’ve increasingly become a student of “game theory” and of the “gaming industry.”

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Customer Experience Gamification Banking Sports 100

NICE inContact

MARCH 13, 2019

For example, your ACD provides you the average calls handled per agent per month, average handle time, and days worked per month – three data points needed to calculate an agent utilization metric. Just create the report or dashboard one time and set up a subscription for it to run and email to leadership at any frequency desired.

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Report Management Average Handle Time Gamification 136

Michelli Experience

DECEMBER 5, 2017

Let’s take Starbucks for example. Taking a page from the augmented reality/gamification craze of Pokemon Go , Starbucks has integrated augmented reality and gamification into the Shanghai Starbucks Reserve® Roastery. The Right Choice for YOU.

Gamification 100

Gamification Consulting Study Customer Centricity 100

Optimove

JANUARY 28, 2025

For example, 53′ Goal! For example, J. For example, soccer fans receive updates about teams they bet on, while tennis enthusiasts get notifications for matches involving the players they bet on. Kylian Mbapp.Real Madrid 2-0 Atletico Madrid. Check out the latest odds and bet now!

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Sports CRM Gamification Tips 59