Calabrio

OCTOBER 3, 2019

What is more, CSRs can view their own personal performance KPIs and take part in challenging competitions through gamification, all within a single self-service application. Equally, offering self-schedule management in a fair and transparent way builds trust between peers and managers.

Self Service 145

Self Service Contact Center Gamification Competitive Advantage 145

Playvox

MARCH 27, 2023

Whether you’re looking to implement new technologies, fine-tune your staffing strategy, or empower your agents to provide exceptional customer service, you’re in the right spot. One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process.

Contact Center 84

Contact Center Gamification Training Chatbots 84

SurveySensum

SEPTEMBER 21, 2023

When customers receive timely responses to their inquiries, it not only meets their expectations but also contributes significantly to customer satisfaction and retention. By involving customers in the software development process, Microsoft builds a strong community and gets helpful feedback.

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

CSM Magazine

DECEMBER 10, 2015

Intelecom has improved the wallboard’s functionality to accommodate the trend for motivating contact centre agents through gamification techniques. It is now possible to create wallboards for lists of named agents to display individual or group evaluation against Key Performance Indicators (KPIs).

Multi-Channel 40

Multi-Channel Gamification CRM Exceptional Customer Service 40

NobelBiz

APRIL 18, 2023

. – Bob Furniss, Senior Director, Global Salesforce at Slalom Gamification : Incorporate gamification techniques, such as point systems, badges, and leaderboards, to motivate agents and make learning fun. One way to tackle these agent-related issues is by introducing gamification into the contact center workflow.

Contact Center 52

Contact Center Call Center Management Gamification 52

CSM Magazine

AUGUST 4, 2023

Gamify Your Experience Over recent years, gamification has gained increasing popularity due to its dual capability of engaging users while delivering educational value. By prioritizing exceptional customer service, you can build strong customer loyalty and create a positive reputation for your business.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Stella Connect

JANUARY 4, 2022

Instead of strict scripts and rules, give them the knowledge, authority, resources, and tools they need to take charge of the situation, find answers, resolve issues on their own, and make customers happy. Exceptional Customer Service starts with hiring, training and empowering the right people. John Boccuzzi, Jr.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97