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10 Customer Engagement Ideas to Boost Your Business

CSM Magazine

Gamify Your Experience Over recent years, gamification has gained increasing popularity due to its dual capability of engaging users while delivering educational value. By gathering feedback directly from customers, businesses can make data-driven decisions to enhance their offerings and improve overall customer experience.

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29 Customer Service Training and Coaching Tips

Stella Connect

Google, Zynga, and other tech leaders use Objective & Key Results (OKRs), a concept first developed at Intel, to build a culture of world-class customer service. Exceptional Customer Service starts with hiring, training and empowering the right people. OKRs help agents see the big picture and where they fit in.

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29 Customer Service Training and Coaching Tips

Stella Connect

Google, Zynga, and other tech leaders use Objective & Key Results (OKRs) , a concept first developed at Intel, to build a culture of world-class customer service. Exceptional Customer Service starts with hiring, training and empowering the right people. Clarify expectations at all levels. John Boccuzzi, Jr.

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29 Customer Service Training and Coaching Tips

Stella Connect

Google, Zynga, and other tech leaders use Objective & Key Results (OKRs) , a concept first developed at Intel, to build a culture of world-class customer service. Exceptional Customer Service starts with hiring, training and empowering the right people. Clarify expectations at all levels. John Boccuzzi, Jr.

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How to Measure the Return On Investment (ROI) of Your Contact Center Solution?

NobelBiz

Check our webinar session for contact center decision-makers who are exploring the implementation of omnichannel technology in their organizations. These ways include helping agents in developing client relations and offering exceptional customer service and experience. Jason Cutter, CEO of Cutter Consulting Group.