Exceptional Customer Service Guidelines Social Media 
eglobalis
OCTOBER 21, 2024
Introduction As companies mature, they face increasingly complex decisions about how to handle customer complaints and negative feedback on social media. However, it’s important to recognize that while these guidelines provide a foundation, they aren’t mandatory.
Bill Quiseng
APRIL 18, 2021
Social media is bad for customer service. Whether ranting or raving, customers are telling stories online about businesses whether those businesses are listening or not. But I am not against monitoring social media or using it as a responsive customer service channel. Look around you.
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CSM Magazine
SEPTEMBER 1, 2021
In a hyper-connected world, social media can be a key component of your customer experience strategy. Here are ten things you can do to help provide great customer service on social media. Visitors want to feel that they’re talking with someone real, even on social media.
BirdEye
JULY 14, 2023
However, you must adhere to several rules and guidelines to ensure the way you solicit and share these reviews remains legal. Legal penalties The best way to ensure an incentivized review follows Federal Trade Commission (FTC) guidelines is to remain transparent. Acknowledge the review directly, too, to comply with FTC guidelines.
Bill Quiseng
MAY 2, 2021
STEP ONE: Thank ALL customers who gave you survey feedback. Businesses do a good job at responding with a “mea culpa” message to customers who were dissatisfied. But in this age of opt-in privacy guidelines, many do not reply to customers who offer complimentary feedback. That is just wrong.
CSM Magazine
JUNE 20, 2023
Every successful business knows that providing quality customer service is essential in getting customers to keep coming back. Keep reading for helpful tips and advice on how to use exceptional customer service as part of an effective digital marketing strategy!
CSM Magazine
AUGUST 25, 2022
Today, customer service is not what it used to be a few years ago. It is no longer only about answering customers’ questions or demonstrating to them how to use a product. Exceptional customer service is more about strengthening your customers’ trust in your business.
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