BlueOcean
DECEMBER 2, 2024
The insight about exceptional customer service and the customer experience is still rock solid, and so we decided to revisit the article entering 2025. When it comes to customer experience , there’s a lot of cross-over between the hospitality industry and the contact center industry. Empathy is key.
C3Centricity
OCTOBER 22, 2018
I was recently in a clinic for surgery and was surprised by how customer (patient) centric they are. I remind my clients that exceptional customer service examples can come from anywhere! Luckily my mobile was by my bed so I called the emergency services who immediately sent an ambulance. But think again.
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Bill Quiseng
OCTOBER 26, 2020
Hearing about hospitalizations, the struggling economy, and massive layoffs every day, your associates are still anxious and concerned about their jobs. Take time now to remind them of the principles of delivering exceptional customer service. CARE for your Associates first.
CSM Magazine
JUNE 20, 2024
Sabre Hospitality, a division of global software and technology firm Sabre Corporation, is primed to unveil an AI powered ‘concierge’ at HITEC Charlotte in the USA. uses advanced Generative AI to help hotels provide exceptional customer service. solution to manage various customer connections.
Customer Enthusiast
JANUARY 2, 2018
As I reflected on this story and my relationship with Ed Novak over the past 23 years, I had an epiphany: Ed’s success as a restaurateur has not simply been the result of providing exceptional product and service quality. Thank you, Ed, for your lessons in hospitality over the past two decades and, more so, for your personal example.
Blake Morgan
OCTOBER 22, 2024
Employees are the face of the brand, and how they engage with customers directly influences brand perception. As Calvin Stovall, Chief Experience Officer of Iconic Presentations and hospitality expert, explains, “70% of a brand’s perception is shaped by its employees.” Investing in employee experience brings tangible returns.
Bill Quiseng
APRIL 18, 2021
But I am not against monitoring social media or using it as a responsive customer service channel. Those businesses offering exceptional customer service don’t build their brand through advertising. Their customers build it for them via their raves on social media.
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