Exceptional Customer Service Hospitality Loyalty 
BlueOcean
DECEMBER 2, 2024
The insight about exceptional customer service and the customer experience is still rock solid, and so we decided to revisit the article entering 2025. When it comes to customer experience , there’s a lot of cross-over between the hospitality industry and the contact center industry. Empathy is key.
Bill Quiseng
OCTOBER 26, 2020
Hearing about hospitalizations, the struggling economy, and massive layoffs every day, your associates are still anxious and concerned about their jobs. Take time now to remind them of the principles of delivering exceptional customer service. CARE for your Associates first.
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Bill Quiseng
APRIL 18, 2021
But I am not against monitoring social media or using it as a responsive customer service channel. Those businesses offering exceptional customer service don’t build their brand through advertising. Their customers build it for them via their raves on social media. QUI CUSTOMER SERVICE LEADERSHIP STRATEGY.
Blake Morgan
OCTOBER 22, 2024
Employees are the face of the brand, and how they engage with customers directly influences brand perception. As Calvin Stovall, Chief Experience Officer of Iconic Presentations and hospitality expert, explains, “70% of a brand’s perception is shaped by its employees.” Investing in employee experience brings tangible returns.
Horizon CX
DECEMBER 1, 2023
Strategic Milestone: Amazon’s emphasis on customer satisfaction directly contributes to its strategic milestone of market leadership. By tailoring its services to meet and exceed customer expectations, Amazon has secured customer loyalty, driving market share growth, and enhancing its overall strategic position.
ShepHyken
OCTOBER 11, 2021
4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. Fast Company) Providing exceptional customer service is a tried and tested way for brands to stand out and succeed. Here are the four best ways to make sure your customer service is top-notch in 2021. by Max Starkov.
ShepHyken
OCTOBER 30, 2023
Top Takeaways: The hospitality mentality is key to creating a great customer experience in any type of business. Industries like hotels, restaurants, and cruise lines excel in this area because they live with their customers 24/7, which creates a unique dynamic for delivering outstanding service.
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