Who's Your Gladys?

MAY 22, 2015

After all, I was on buses, trains and planes, in restaurants and hotels, and at museums, shops and markets. I get jazzed by excellent service, and my curiosity kicks in when things fall flat. During the trip, my husband had one request, “No work on vacation!” I tried… really …but I kept finding myself taking notes.

Hotels 100

Hotels Training Customer Service Marketing 100

Retently

AUGUST 15, 2018

To answer this question, we’ve showcased several examples of well-established brands that deliver excellent experiences, pointing out the lessons to be taken up by any business or customer service team in their endeavor to build a long-lasting relationship with their customers. Always Empower Your Employees.

Examples 88

Examples Customer Service Social Media Hotels 88

ShepHyken

OCTOBER 30, 2023

Top Takeaways: The hospitality mentality is key to creating a great customer experience in any type of business. Industries like hotels, restaurants, and cruise lines excel in this area because they live with their customers 24/7, which creates a unique dynamic for delivering outstanding service.

Hospitality 80

Hospitality Hotels Employee Engagement Exceptional Customer Service 80

Service Untitled

JUNE 7, 2013

I found out that exceptional customer service is done by those who genuinely love what they do, and engage their patients as well as their staff with a genuine concern in their voices. How to ‘WOW’ customers at a buffet The luxurious and extravagant hotel on the island of Palm. Etheredge.

Customer Service 77

Customer Service Hotels Exceptional Customer Service Customer Satisfaction 77

ShepHyken

AUGUST 30, 2019

If you do this on a continuous basis, you’ll establish strong relationships with your customers due to the value you’ve been giving them. Sustain Your Customer Lifetime Value Through Exceptional Customer Service. How do you get your customers to keep coming back?

Loyalty Programs 110

Loyalty Programs Lifetime Customer Loyalty Poor Customer Service 110

ShepHyken

OCTOBER 11, 2021

4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. Fast Company) Providing exceptional customer service is a tried and tested way for brands to stand out and succeed. Here are the four best ways to make sure your customer service is top-notch in 2021. by Max Starkov.

Customer Service 77

Customer Service Hospitality Rewards Programs Self Service 77

ShepHyken

OCTOBER 30, 2023

Top Takeaways: The hospitality mentality is key to creating a great customer experience in any type of business. Industries like hotels, restaurants, and cruise lines excel in this area because they live with their customers 24/7, which creates a unique dynamic for delivering outstanding service.

Hospitality 70

Hospitality Hotels Employee Engagement Exceptional Customer Service 70

BirdEye

JUNE 21, 2023

It would be nice if simply producing a quality product and delivering exceptional customer service were all you need to ensure that your doors never close. Take hotels, for example. Impersonal service, unclean rooms, and a lack of amenities plague hotel guests. Why is the competitor analysis beneficial?

Analysis 98

Analysis Social Media Hotels Competitive Advantage 98

CSM Magazine

JUNE 20, 2024

uses advanced Generative AI to help hotels provide exceptional customer service. This introduction to Generative AI is a first for Sabre Hospitality, with an aim to extend the reach of customer service beyond conventional support agent abilities. The company says SynXis’ Concierge.AI

Hospitality 52

Hospitality Guest Experience Hotels Exceptional Customer Service 52

ShepHyken

JANUARY 26, 2018

Take advantage of what you are seeing and hearing and then use what you’ve learned to surprise your customers with amazing and exceptional customer service. – Shep Hyken. Just two weeks ago I went to check in at a condo-hotel where a good friend of mine was lending me his unit.

Training 83

Training Leadership Consulting Hotels 83

ShepHyken

MAY 30, 2022

Customer retention happens for many different reasons from a great product, good prices, amazing service, and more. Here are five good reminders of how to get your customers to return. I’m partial to number four… Provide Exceptional Customer Service.

Customer Service 14

Customer Service Rewards Programs Poor Customer Service Self Service 14

ReviewTrackers

OCTOBER 6, 2017

Regardless of whether they’re choosing a new restaurant, a hotel, a car dealership, an insurance provider, or even a company to work for , people rely more than ever on the opinions of others — such as those voiced in online reviews. Online reviews play a major role in shaping the purchase decisions of today’s consumers. Same goes for apps.

How To 83

How To Social Media e-support Feedback 83

LiveChat

FEBRUARY 14, 2017

Customer story #4: Barbarahof Hotel. Here’s my personal story of great customer experience. I emailed Barbarahof Hotel and explained my situation, asking if I could use the voucher after its validation date. Customer story #5: Wendy’s. Over a year ago, I won a weekly stay for two in the Austrian Alps.

Customer Service 65

Customer Service Airlines Hotels Exceptional Customer Service 65

CSM Magazine

JUNE 27, 2024

Five essential building blocks can make all the difference for businesses: provide convenience, get personal, give choices, ask for feedback, and show customers respect. Here we’ll examine each element and uncover the secret to exceptional customer service!

Customer Service 52

Customer Service Self Service Hotels Wait Times 52

ShepHyken

APRIL 24, 2017

Each week I read a number of customer service articles from various online resources. Hidden Secrets of Exceptional Customer Service From Amazon, PriceFixer, Netflix and Tesla You Could use to Command Your Customers’ Loyalty by Vicky Law. Here are my top five picks from last week.

Customer Service 69

Customer Service Customer Service Training Loyalty Hotels 69

CSM Magazine

DECEMBER 16, 2020

Take time now to remind them of the principles of delivering exceptional customer service. Emphasize that since your customers cannot see their smiles, they need to use other body language, except handshakes and hugs, their words, and tone of voice to convey a warm welcome. And now changes every day.

Hotels 52

Hotels Guidelines Hospitality Exceptional Customer Service 52

Customer Enthusiast

AUGUST 2, 2017

In May I read the 2017 Qualtrics Hotel Pain Index Study , made some notes, and had every intention of writing a June blog post in response to the study. The three areas of the study that stood out to me are: 57% of guests said that unfriendly employees were most likely to cause them to have a negative experience at a hotel.

Hotels 40

Hotels Guest Experience Exceptional Customer Service Study 40

West Monroe

SEPTEMBER 14, 2017

Deprive customers of basic needs- institute price-gouging to reap higher profits, demonstrate a lack of preparation causing chaos, and have limited compassion for the situation. The policies in place and autonomy granted to the store manager in bill adjustments significantly elevated the customer experience. Demonstrate preparedness.

Customer Experience 40

Customer Experience Hotels Exceptional Customer Service Policies 40

Customer Enthusiast

NOVEMBER 12, 2014

If you’ve ever observed an employee going toe-to-toe with a customer rather than making an exception or accommodating a reasonable request, then you’ve observed this paradigm in action. Habit 5: Seek first to understand and then to be understood – this principle is the key to effective interpersonal communication.

Customer Service 79

Customer Service Employee Engagement Hotels Exceptional Customer Service 79

Customer Enthusiast

AUGUST 8, 2016

During my career as a hotel training director in New York City, on occasion I’d uncover a book that I wanted to share with a broader audience at the hotel. Another option was to develop a class from scratch, based on the book, to cascade the lessons throughout the hotel. The simple solution was to just order everyone a book.

Hotels 40

Hotels Exceptional Customer Service Training Retail 40

CSM Magazine

JUNE 13, 2024

Examples of the Primacy Effect in Action Ritz-Carlton Hotels Ritz-Carlton is renowned for its exceptional customer service, and a significant part of this success lies in their understanding of the Primacy Effect. Quick response times , clear information, and easy navigation are key to making a positive impact.

Customer Service 52

Customer Service Hotels Exceptional Customer Service Social Media 52

CSM Magazine

JANUARY 27, 2025

Offering Loyalty and Incentive Programs Why do people keep going back to their favorite coffee shop, hotel, or airline? In the wholesale industry, where margins are tight and repeat transactions are critical, a well-designed incentive system can do wonders for customer retention. Simpleloyalty programs.

Customer Service 52

Customer Service Multi-Channel Chatbots Social Media 52

SurveySparrow

JUNE 20, 2023

But what precisely is customer service experience, and why does it matter? In this blog, let us take a look at what the customer service experience is, ways to create an exceptional customer service experience with top-notch examples. What is Customer Service Experience?

Examples 52

Examples Customer Service Customer Experience Exceptional Customer Service 52

ShepHyken

JANUARY 24, 2017

The more important dimension of the employees’ role may be to inspire confidence, to delight customers, or to create a promoter. There is a way to operationalize exceptional customer service so that it occurs reliably over time by design rather than by chance.

Hotels 48

Hotels Exceptional Customer Service Training Retail 48

SurveySparrow

JUNE 22, 2023

Whether a customer starts a task on an iPhone, continues on an iPad, and finishes on a Mac, the experience is fluid and hassle-free. Zappos Sector: Retail Zappos, an online shoe and clothing retailer, has built its brand on a foundation of exceptional customer service. This boosts customer satisfaction and loyalty.

Customer Journeys 52

Customer Journeys Examples Customer Experience e-support 52

InteractionMetrics

MARCH 27, 2025

Tiered Rewards: Customers earn status as they make more purchases. Airlines and hotels use this strategy all the time. Surprise Rewards: Unexpected gifts, discounts, or bonuses create memorable experiences that customers can’t wait to take advantage of. How does exceptional customer service impact retention?

Customer Retention 52

Customer Retention Strategy How To Net Promoter Score 52

BirdEye

NOVEMBER 27, 2023

Offer exceptional customer service solutions with Birdeye's transparent pricing. See how our affordable plans empower you to handle difficult customers effectively. A difficult customer example would be a hotel guest complaining that she can’t heat her room above the pre-established threshold of 74 degrees.

Examples 110

Examples Tips How To Social Media 110

Call Experts

JULY 27, 2023

By leveraging the expertise of skilled customer service agents, businesses can elevate their customer service standards to new heights. When it comes to delivering exceptional customer service, businesses face numerous challenges. And high expectations from their customers.

Call Center 52

Call Center Customer Service e-support Contact Center 52

Bold360

NOVEMBER 28, 2018

While it is, of course, far preferable to satisfy customers than to be thought of poorly by them, it’s not the complete commercial win that you might hope it to be. That’s why the goal of exceptional customer service is worth pursuing.

Customer Service 40

Customer Service Hotels Exceptional Customer Service Travel 40

SurveySparrow

JUNE 28, 2023

Also, optimizing customer experience requires integrating all touchpoints and ensuring a seamless transition between them. Example: Zappos, a renowned online shoe retailer, offers exceptional customer service across channels. Hence, this innovation saves time for guests and improves operational efficiency.

Customer Experience 52

Customer Experience Customer Journeys Net Promoter Score Customer Centricity 52

LiveChat

AUGUST 5, 2016

As I’ve checked, I was supposed to stay at the Barbarahof Hotel, so I’ve immediately sent them an email explaining the situation and asking if they could extend its validity. The hotel was dark and quiet, what was surprising to me as I was sure that there would be someone at the reception desk. What does great customer service mean.

Examples 28

Examples Customer Service Hotels How To 28

SurveySparrow

OCTOBER 1, 2023

Customer service is no longer a mere exchange of goods and services. Do you remember the last time you received truly exceptional customer service? If you do, the fact that you recall it is proof of high-touch customer service! Consider a high-end hotel as an example.

Customer Experience 52

Customer Experience Customer Service Self Service Chatbots 52

Helpware

AUGUST 7, 2018

During the April event, the pilots even got involved handing pizza out to customers. Since their inception airlines have allowed customer service to fall by the wayside, but Delta Airlines is doing what it can to gain customers through exceptional customer service. Just Throw it in a Blender”.

Customer Service 40

Customer Service Airlines Customer Experience Social Media 40

SurveySensum

FEBRUARY 20, 2024

Iterate and Improve : Continuously monitor customer feedback, analyze data, and adapt your strategies to meet evolving customer needs and preferences. Test different approaches, gather insights, and iterate on your customer journey optimization efforts to drive continuous improvement.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySensum

FEBRUARY 20, 2024

Iterate and Improve : Continuously monitor customer feedback, analyze data, and adapt your strategies to meet evolving customer needs and preferences. Test different approaches, gather insights, and iterate on your customer journey optimization efforts to drive continuous improvement.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

BirdEye

MARCH 31, 2023

To answer your question, our product line is known for its high quality and durability, and we pride ourselves on providing exceptional customer service to ensure that you are satisfied with your purchase. I look forward to continuing our partnership and working together toward achieving even greater success in the future.

Examples 52

Examples How To Communication Management 52

Grade.us

SEPTEMBER 24, 2019

If you knew the hotel had paid the blogger hundreds of dollars to say great things about it or that the blogger had stayed there for several days for free, it could affect how much weight you’d give the blogger’s endorsement. Say you’re planning a vacation. After all, nobody likes to feel bribed. So what’s the verdict in your opinion?

Marketing 37

Marketing Guidelines Policies Banking 37