ShepHyken

OCTOBER 11, 2021

4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. Fast Company) Providing exceptional customer service is a tried and tested way for brands to stand out and succeed. Here are the four best ways to make sure your customer service is top-notch in 2021. by Max Starkov.

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Customer Service Hospitality Rewards Programs Self Service 76

ShepHyken

MAY 30, 2022

Each week I read many customer service and customer experience articles from various resources. This is Where Rewards Programs Lose Most of Their Members by Jenn McMillen. Yet 44% of companies say they’re more keenly focused on customer acquisition and just 16% on retention.

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Customer Service Rewards Programs Poor Customer Service Self Service 13

InteractionMetrics

MARCH 27, 2025

Here are some common rewards models you can consider offering to your customers: Points-Based Rewards Programs: Points accumulate toward free or discounted items to motivate repeat business (Starbucks does this brilliantly through their My Starbucks Rewards program). These incentivize them to stay loyal.

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Customer Retention Strategy How To Net Promoter Score 52

SurveySparrow

JUNE 22, 2023

Whether a customer starts a task on an iPhone, continues on an iPad, and finishes on a Mac, the experience is fluid and hassle-free. Zappos Sector: Retail Zappos, an online shoe and clothing retailer, has built its brand on a foundation of exceptional customer service. This boosts customer satisfaction and loyalty.

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Customer Journeys Examples Customer Experience e-support 52