eglobalis

OCTOBER 21, 2024

Companies That Deleted Customer Feedback Comcast (USA) : Comcast, long criticized for poor customer service, has faced backlash for deleting customer complaints on social media. Below is a look at real cases where companies took these distinct approaches, including examples from both B2B and B2C environments.

Social Media 497

Social Media Feedback Engagement Company 497

CSM Magazine

NOVEMBER 3, 2020

Just like the chicken or egg conundrum the same could apply to COVID-19 and poor customer service. As many organisations hide behind the pandemic for failing service standards, Abbie Heslop, Commercial AI Analyst, EBI.AI What came first, Coronavirus or poor customer service?

Poor Customer Service 105

Poor Customer Service Customer Service Insurance Automotive 105

ECXO

MARCH 15, 2024

In the dynamic and ever-evolving world of customer experience, there are countless possibilities and challenges that businesses need to tackle. So, why not embrace the journey with enthusiasm and learn about the common pitfalls and “sins” that can negatively impact the customer experience?

Customer Experience 290

Customer Experience Net Promoter Score Customer Satisfaction Innovation 290

CSM Magazine

JANUARY 9, 2025

Poor customer service often leads to frustration, which can push players to switch to competitors. In contrast, exceptional service can transform casual players into loyal customers. Benefits of Strong Customer Support in iGaming The impact of exceptional customer service in iGaming cannot be overstated.

Customer Service 52

Customer Service Entertainment Poor Customer Service Loyalty 52

Call Experts

OCTOBER 5, 2023

Gaining Competitive Advantage In a crowded marketplace, exceptional customer service can be a crucial differentiator. Businesses that invest in high-quality call centers can stand out by providing superior support , ultimately attracting and retaining more customers.

Contact Center 105

Contact Center Call Center Guidelines Roadmap 105

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar?

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

Thematic

JUNE 17, 2024

This isn’t just about identifying problems; it’s about understanding the why behind them, empowering you to make strategic decisions that resonate with your customers’ deepest needs. CX-focused companies can command a price premium of up to 16% on products and services.

Customer Experience 62

Customer Experience Analysis Policies Retail 62