Exceptional Customer Service, Lifetime Customer and Metrics

Help Customers on the Support Journey and up the Loyalty Ladder

Kayako

MAY 18, 2017

Imagine a world where reply time, a pillar of customer support metrics, wasn’t the critical factor — but it was customer context? When support teams know the history of a customer’s journey through your business, the customer needn’t explain their struggle for the umpteenth time or how they ran into the problem.

Loyalty

Loyalty Customer Journeys Study Tips

Guest Blog: How Should You Grow and Sustain Your Customer Lifetime Value?

ShepHyken

AUGUST 30, 2019

This week we feature an article by Lukas Sitar who writes about growing and sustaining customer lifetime value for the entire customer cycle. While many marketers look at metrics like conversion rates, net profit per sale, average value of a lead, and average customer order, they often overlook their customer lifetime value.

Loyalty Programs

Loyalty Programs Lifetime Customer Loyalty Poor Customer Service

Customer Experience Update

Help Customers on the Support Journey and up the Loyalty Ladder

Guest Blog: How Should You Grow and Sustain Your Customer Lifetime Value?

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