Comm100

JUNE 30, 2016

Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.”

Customer Service Training 186

Customer Service Training Course Training Customer Service 186

CSM Magazine

OCTOBER 30, 2024

In today’s competitive market, providing exceptional customer service over the phone is more important than ever. Telesales representatives are often the first point of contact between a company and its customers, making it crucial to leave a positive impression.

Tips 52

Tips Customer Service Customer Experience CRM 52

TechSee

FEBRUARY 23, 2021

However, training new technicians presents a logistical challenge to service providers. Holding a training seminar for all company technicians is not only costly but also impractical. The technology not only reduces costs and customer churn but also helps build long-term customer loyalty.

Self Service 109

Self Service Contact Center Exceptional Customer Service Wireless 109

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. These engaged customers, in turn, share their delightful experiences with friends and family, acting as brand ambassadors and attracting new customers to the coffee shop.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

BirdEye

AUGUST 20, 2024

Email marketing and automation Email marketing allows you to nurture leads, share valuable content, and encourage customer loyalty. It will also encourage customer loyalty and retention, helping you stay ahead of the competition in the HVAC industry.

Strategy 59

Strategy Marketing Social Media Chatbots 59