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Customerservice skills may be similar from job to job, but managers with these 5 habits excel at motivating, communicating and coaching their teams. They separate ordinary from extraordinary customerservice managers. Forward-thinking recognition and rewardprograms drive employees to perform better.
Each week I read many customerservice and customer experience articles from various resources. This is Where RewardsPrograms Lose Most of Their Members by Jenn McMillen. My Comment: If you have a rewardsprogram, is it working? Here are five good reminders of how to get your customers to return.
Offer rewards, discounts, and other incentives to customers who frequently shop with your brand. A loyalty program creates a sense of community and makes customers feel valued and appreciated. Offer ExceptionalCustomerService Nothing beats great customerservice when it comes to building relationships with customers.
For instance, if your goal is to improve customer experience , your planning platform can help you break this into actionable tasks like: Training staff on exceptionalcustomerservice skills. Collecting and analyzing customer feedback. Launching a rewardsprogram for loyal customers.
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