CSM Magazine

NOVEMBER 3, 2020

Just like the chicken or egg conundrum the same could apply to COVID-19 and poor customer service. As many organisations hide behind the pandemic for failing service standards, Abbie Heslop, Commercial AI Analyst, EBI.AI What came first, Coronavirus or poor customer service? About the Author.

Poor Customer Service 105

Poor Customer Service Customer Service Insurance Automotive 105

Lumoa

NOVEMBER 17, 2022

In This Article: Customer Experience in E-commerce Trend Predictions for 2023 Offering a Personalized Experience Improving Customer Relationships with AI Chatbot Customer Support Data Collection Customer Satisfaction Analysis Training Employees to Improve CX Providing Quality CX During Consumer Inflation Key Takeaways.

e-support 195

e-support Customer Experience Social Media Chatbots 195

CSM Magazine

FEBRUARY 24, 2023

Customer service is a vital component of any successful business. The way a business deals with its customers can determine whether it thrives or fails. Providing exceptional customer service is critical in building long-term relationships with customers and gaining their loyalty.

Self Service 52

Self Service Customer Service Exceptional Customer Service Multi-Channel 52

Thematic

JUNE 17, 2024

AI-powered VoC analysis can help businesses identify areas where customers are yearning for more human interaction, allowing them to strategically allocate resources and prioritize personalized support. Poor customer service, such as slow response times, can lead to customer dissatisfaction, disengagement, and loss of revenue.

Customer Experience 62

Customer Experience Analysis Policies Retail 62

CSM Magazine

OCTOBER 25, 2023

Easy Ways to Enhance Customer Experience in the Media and Entertainment Industry User-Friendly Interfaces: Navigational Ease User-friendly interfaces are the foundation of exceptional customer service and customer loyalty. Customer feedback is a valuable source of insights into what works and can be improved.

Entertainment 52

Entertainment Customer Experience How To Social Media 52

Customer Enthusiast

SEPTEMBER 14, 2018

For many years, I’ve gone on record saying that the reason you and I, as customers, consistently receive predictably poor customer service is because exceptional customer service is voluntary; employees don’t have to deliver it, and most don’t. This includes both coworkers and customers.

Exceptional Customer Service 67

Exceptional Customer Service Leadership Poor Customer Service Customer Service 67

Lumoa

JUNE 14, 2023

Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch. Elevate Your Customer Service Experience Amazon.

NPS 195

NPS Effort Score Customer Centricity Loyalty 195