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This is What Exceptional Customer Service Looks Like In 2018

Comm100

In this list, you will find the customer service developments that have reshaped consumer expectations, and that are on their way to determining the customer expectations of the future. Starbucks and Chipotle are prime examples of how mobile channels can be used to deliver exceptional customer service.

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What 3G Sunsetting Means for Home Security Firms

TechSee

Additionally, the wide service window — caused by unknowns such as travel time — makes for negative CX. Visual assistance technology using AI & AR allows security firms to perform the 3G upgrade remotely, keeping operational costs down while offering exceptional customer service.

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Transforming home ownership with Amazon Transcribe Call Analytics, Amazon Comprehend, and Amazon Bedrock: Rocket Mortgage’s journey with AWS

AWS Machine Learning

Rocket tapped into a crucial insight: 81% of consumers prefer self-service options. By implementing enhanced self-service tools, Rocket is poised to offer faster resolution times, greater client autonomy, and a more satisfying overall experience. Ritesh Shah is a Senior Worldwide GenAI Specialist at AWS.

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10 great customer service examples to learn from 

Happy or Not

Exceptional customer service goes beyond simply addressing customer inquiries—it involves anticipating needs, personalizing customer interactions, and delighting customers at every touchpoint. The post 10 great customer service examples to learn from appeared first on HappyOrNot.

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5 Top Customer Service Articles of the Week 10-11-2021

ShepHyken

4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. Fast Company) Providing exceptional customer service is a tried and tested way for brands to stand out and succeed. Here are the four best ways to make sure your customer service is top-notch in 2021. by Max Starkov.

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The 5 Pillars of Customer Service

CSM Magazine

Five essential building blocks can make all the difference for businesses: provide convenience, get personal, give choices, ask for feedback, and show customers respect. Here we’ll examine each element and uncover the secret to exceptional customer service!

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Beyond Service: 14 Strategies to Improve Customer Satisfaction

SurveySensum

Iterate and Improve : Continuously monitor customer feedback, analyze data, and adapt your strategies to meet evolving customer needs and preferences. Test different approaches, gather insights, and iterate on your customer journey optimization efforts to drive continuous improvement.