CSM Magazine

OCTOBER 30, 2024

In today’s competitive market, providing exceptional customer service over the phone is more important than ever. Telesales representatives are often the first point of contact between a company and its customers, making it crucial to leave a positive impression.

Tips 52

Tips Customer Service Customer Experience CRM 52

Comm100

JUNE 30, 2016

Luckily, there is a large number of customer service training programs, both on-site and online, that can help you train your team and enable them with vital customer service skills. Customer Service Training by ALISON. Customer Service Training and Becoming a Customer Service Superstar by Skillpath.

Customer Service Training 183

Customer Service Training Course Training Customer Service 183

TechSee

FEBRUARY 23, 2021

However, training new technicians presents a logistical challenge to service providers. Holding a training seminar for all company technicians is not only costly but also impractical. The technology not only reduces costs and customer churn but also helps build long-term customer loyalty.

Self Service 109

Self Service Contact Center Exceptional Customer Service Wireless 109

Thematic

JANUARY 2, 2019

Exceptional service allows agents to offer immediate solutions without getting bogged down in processes or policy. This leads to happy, loyal customers. Removing barriers that prevent exceptional customer service will lead to a more engaged service center.

Engagement 98

Engagement Customer Experience Contact Center Policies 98

Myra Golden

JUNE 1, 2015

The “Easy” Customer Experience. How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections – Webinar Sample. How to Lose a Customer Over 8 Dimes . Myra Golden Seminars offers engaging, cutting-edge classroom and online customer service training based on the work of Myra Golden.

Training 40

Training Video Customer Service Customer Service Training 40

CSM Magazine

AUGUST 4, 2023

These events could include seminars, workshops, and local meetups, where attendees have the chance to network with peers and industry experts. By prioritizing exceptional customer service, you can build strong customer loyalty and create a positive reputation for your business.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

BirdEye

AUGUST 20, 2024

Finally, offer VIP access to exclusive events like HVAC workshops or seminars to make them feel valued and part of a select group. Use social media to market your HVAC business by creating engaging content, utilizing paid social media ads, sharing customer testimonials, and providing exceptional customer service through social media channels.

Strategy 59

Strategy Marketing Social Media Chatbots 59