CSM Magazine
JUNE 8, 2023
When people have pleasant, positive reactions while navigating returns or troubleshooting other issues, they’ll want to return to your store or services again and again. That gives companies with stellar customer service a serious competitive advantage. Perhaps the most popular customer service perk Amazon offers is Prime.
CSM Magazine
NOVEMBER 28, 2023
In the dynamic realm of online sports betting, pay-per-head (PPH) service providers have emerged as pivotal facilitators, offering bookies and agents the infrastructure to manage betting operations efficiently. Legal status of online sports betting across states While the Supreme Court’s 2018 ruling in the case of Murphy v.
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CSM Magazine
SEPTEMBER 26, 2024
Customer support has become a critical component in the highly competitive sports betting industry. As the market grows, platforms are increasingly looking for ways to differentiate themselves, and top brands are using exceptional customer service as a key strategy to build loyalty.
Happy or Not
NOVEMBER 13, 2024
Exceptional customer service goes beyond simply addressing customer inquiries—it involves anticipating needs, personalizing customer interactions, and delighting customers at every touchpoint. Read the full case study here 2. Read the full case study here 5.
PeopleMetrics
MARCH 21, 2014
Last week we wrote about a bank that has exceptional customer service in our post “ How to Amaze Banking Customers: A Simple Story ” This week we are going to focus on a story that happened right in @PeopleMetrics Twitter feed. His tweet fell through the cracks.
AWS Machine Learning
SEPTEMBER 23, 2024
By streamlining processes, client advocates can focus on what they do best: providing exceptional customer service and nurturing client relationships. Currently, client advocates spend about 30% of their time on administrative tasks.
Lumoa
JUNE 14, 2023
Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space. According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind!
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