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Read on to unpack our recommendations as an outsourcer supporting some of the world’s best brands in verticals from SaaS to travel and tourism. So, what should you ask when you’re addressing contact center technology in your RFP? Technical Resiliency. RFP Question: Describe your technical infrastructure relative to the remote work model.
Not only is it critical for businesses to solve a customer complaint the first time, it can truly sway a customer’s lifelong experience with that brand. consumers were willing to spend more when companies provided exceptionalcustomerservice. According to an American Express survey , U.S.
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