Win the Customer

DECEMBER 26, 2015

There’s an immense difference between aspiring to deliver exceptional customer service and actually delivering winning customer service. The right team can make the biggest difference in exceptional service experiences. 5 Steps To Hiring Exceptional Customer Service Agents.

Exceptional Customer Service 52

Exceptional Customer Service Customer Service Customers Interaction 52

ShepHyken

APRIL 1, 2022

This week, we feature an article by Arvind Kumar, head of product marketing at Zonka Feedback , an all-in-one customer feedback and survey management software. He writes about the future of digital customer experience and explores the CX predictions and trends for 2022. Future of Digital Customer Experience .

Trends 86

Trends Social Media Conference Exceptional Customer Service 86

NICE inContact

MAY 20, 2020

This is a lot to handle while also maintaining exceptional customer service outside of the traditional contact center. First agents had to be set up with the tools and technology to be productive in their new setting. Once agents were home and safe, priorities shifted to keeping them engaged and productive.

Contact Center 177

Contact Center Interaction Analytics Exceptional Customer Service 177

CSM Magazine

DECEMBER 10, 2024

As the market becomes increasingly competitive, offering exceptional customer service has never been more crucial for cryptocurrency companies. Effective customer support helps build trust, ensure smooth transactions, and foster customer loyalty, making it a key differentiator in the crowded marketplace.

Self Service 52

Self Service Customer Service Multi-Channel Exceptional Customer Service 52

Experience Investigators by 360Connext

APRIL 14, 2020

Look at your existing Voice of the Customer (VoC) and behavioral analytics data if you have it. Some areas to investigate: What trends are you able to identify? What are customers telling you in their open-ended feedback? Are certain customers visiting your support pages more? Why collect all of this data?

Customer Journeys 374

Customer Journeys How To Course Touchpoint 374

NICE inContact

OCTOBER 28, 2016

Below, we outline the top 5 customer experience trends and how we are addressing them as we move into 2017. Voice is Still Critical to Customer Service. In our 2016 Consumer Research Report , we found that customer support representatives (CSRs) are still using phone-based support 86% of the time.

Contact Center 164

Contact Center Contact Center Software Social Media Exceptional Customer Service 164

CSM Magazine

OCTOBER 22, 2024

In today’s competitive environment, exceptional customer service is paramount. Personalization in corporate recognition not only boosts employee morale but also enhances the customer experience. Discover the strategies that can transform your customer service operations.

Customer Service 52

Customer Service Strategy Exceptional Customer Service Customer Service Representative 52

NICE inContact

MAY 20, 2020

This is a lot to handle while also maintaining exceptional customer service outside of the traditional contact center. First agents had to be set up with the tools and technology to be productive in their new setting. Once agents were home and safe, priorities shifted to keeping them engaged and productive.

Contact Center 156

Contact Center Interaction Analytics Exceptional Customer Service 156

Kustomer

JANUARY 29, 2020

Customer experience leaders are coming together next week in Atlanta to learn and network with peers, and understand trends and best practices in their field. It’s Chief Customer Officers, USA 2020 , and Kustomer will be there to deliver the keynote on how technology can enable omnichannel, personalized customer service.

Exceptional Customer Service 52

Exceptional Customer Service Customer Service Chief Customer Officer Omni-Channel 52

Kustomer

JANUARY 29, 2020

Customer experience leaders are coming together next week in Atlanta to learn and network with peers, and understand trends and best practices in their field. It’s Chief Customer Officers, USA 2020, and Kustomer will be there to deliver the keynote on how technology can enable omnichannel, personalized customer service.

Exceptional Customer Service 52

Exceptional Customer Service Customer Service Chief Customer Officer Omni-Channel 52

ECXO

JULY 23, 2024

This approach is particularly effective in fostering a collaborative culture where everyone is committed to the common goal of exceptional customer service. This visionary thinking ensures that the organization not only meets current customer needs but also anticipates future trends and evolves accordingly.

Customer Centricity 156

Customer Centricity Leadership Exceptional Customer Service Culture 156

ShepHyken

SEPTEMBER 22, 2023

This week, we feature an article by Prabhjot Singh at Knowmax , a company that empowers customer experience teams to improve engagement through AI-powered knowledge management. He talks about the trends that customer service and experience professionals can expect for the remaining months of 2023.

Self Service 66

Self Service Trends Customer Service Chatbots 66

ECXO

APRIL 10, 2024

Similarly, in customer experience, a customer can behave both as an individual “particle” and as part of a collective “wave” As individual “particles”, customers have unique, personal experiences with a business.

Connections 334

Connections Customer Experience Social Media Analysis 334

CSM Magazine

MARCH 11, 2025

The customer service market has undergone significant transformation in recent years, driven by technological advancements and evolving consumer expectations. Recent developments in the market underscore these trends. Companies are increasingly adopting AI-driven solutions to streamline customer service operations.

Customer Service 52

Customer Service Marketing e-support Omni-Channel 52

NobelBiz

OCTOBER 22, 2024

.’ – Mike McGuire, Senior Software Consultant at Nobelbiz Understand What Your Customers and Prospects Need Understanding what your customers and prospects need is essential. ‘Understanding what your customers need is more than just answering calls; it’s about leveraging data to stay ahead of their expectations.

Analytics 52

Analytics Contact Center Call Center First Call Resolution 52

Vonage

APRIL 25, 2017

He wanted to know everything about the local audience: social trends, history, culture, economy, politics, races, religion, concerns, aspirations, hopes, fears and more. His desire to learn demonstrated impeccable customer service skills. Key learning point for customer service skills.

Customer Service 145

Customer Service Exceptional Customer Service Culture Contact Center 145

CSM Magazine

JUNE 20, 2016

The trends and challenges impacting contact centre people, processes and technology, illustrated with case studies and in-depth Interviews with customer service leaders. We have come a long way within the customer service industry since Automatic Call Distributor (ACD) technology in the 1960s.

Omni-Channel 40

Omni-Channel Exceptional Customer Service Self Service Customer Service 40

Lumoa

APRIL 24, 2018

Watch the trends. This will give you the intel on how to take action to improve your relationship with the customer and improve their experience. You won't be able to see a complete picture of your customer experience without looking at all metrics. You want to see a complete view of your customers, what's going on, trends, etc.

System 317

System Effort Score NPS Net Promoter Score 317

CSM Magazine

JUNE 13, 2024

As hospitality professionals, you’re likely aware that exceptional customer service is no longer just a nice-to-have—it’s a must. Let’s explore some of the latest trends shaping the way hotels enhance guest experiences. This trend is here to stay, and it’s reshaping the guest experience.

Hotels 52

Hotels Trends Industry Customer Service 52

InMoment XI

SEPTEMBER 12, 2023

Data analytics can help you identify weaknesses in your strategy, spot emerging market trends, and even model potential future scenarios. For example, if you find that a competitor has high customer churn rates due to poor customer service, this isn’t just a point to mull over—it’s an actionable insight.

Analysis 195

Analysis Marketing Competitive Advantage Analytics 195

CSM Magazine

NOVEMBER 5, 2024

Expertise and Certification in Furnace Repair To provide exceptional customer service in furnace repair, the HVAC company can’t simply be polite. They must be talented at providing top-notch HVAC services. Reputable businesses stay on top of trends and new technology by investing in ongoing training programs.

Customer Service 52

Customer Service Policies Exceptional Customer Service Customers 52

Kustomer

JUNE 7, 2023

Transforming your customer service into a company-wide customer experience culture is essential to delivering a CX strategy that not only meets but exceeds expectations, creating life-long brand advocates. Download our CX trends ebook today and unpack the tips and tricks that can transform your organization.

Trends 59

Trends Self Service Customer Experience e-support 59

CSM Magazine

DECEMBER 4, 2024

However, ensuring an exceptional customer service experience for those purchasing or trading gaming skins can be a significant challenge for providers. From long wait times to unresolved disputes, poor service can frustrate customers and lead to lost sales and loyalty.

Customer Service 52

Customer Service Self Service How To Policies 52

InMoment XI

FEBRUARY 8, 2024

Strategic services empower organizations to make informed decisions, maximize the value of their contact center solutions, and adapt to evolving customer needs and industry trends. Employees who feel valued, supported, and engaged are more likely to deliver exceptional customer service.

Contact Center 195

Contact Center Multi-Channel First Call Resolution Social Media 195

CSM Magazine

OCTOBER 18, 2022

In addition, by providing customer service in a variety of languages, you can reach a wider customer base and improve your chances of doing business on a global scale. More and more businesses are using social media as a way to reach out to their customers, and this trend is only likely to continue.

Exceptional Customer Service 52

Exceptional Customer Service Customer Service Social Media Culture 52

Lumoa

DECEMBER 15, 2022

A successful feedback program allows for ongoing conversations about emerging themes and emerging trends. Always note that feedback is a two-way conversation between you and your customers. It helps you understand how customers think, what they want and how to improve products, services, and processes. Image Source.

Voice of Customer 221

Voice of Customer Analytics Social Media How To 221

CSM Magazine

NOVEMBER 27, 2024

According to a report by PwCm , 73% of consumers consider customer experience a crucial factor in their purchasing decisions, while 65% say that a positive brand experience has more impact than effective advertising.

Self Service 52

Self Service Customer Service e-support How To 52

ImprintCX Articles

JANUARY 7, 2025

Customer complaints about slow responses and uninspired service rose by 15%, damaging the companys reputation and bottom line. This scenario illustrates a troubling trend. Its about fostering a deeper connection between employees and their work a connection that directly influences how they treat customers. The result?

Employee Engagement 40

Employee Engagement Employee Experience Exceptional Customer Service Engagement 40

CSM Magazine

JANUARY 9, 2025

Benefits of Strong Customer Support in iGaming The impact of exceptional customer service in iGaming cannot be overstated. The Future of Customer Service in iGaming As the iGaming industry continues to evolve, the expectations for customer service are also rising.

Customer Service 52

Customer Service Entertainment Poor Customer Service Loyalty 52

SurveySensum

NOVEMBER 3, 2023

64% of business leaders say that customer service has a positive impact on their company’s growth, and 60% say it improves customer retention. – Zendesk This emphasizes the importance of delivering exceptional customer service to drive growth, increase revenue, and more.

Trends 52

Trends Self Service Customer Service Chatbots 52

InMoment XI

MAY 2, 2024

If you are consistently delivering exceptional customer service and putting your customers first, they will more than likely be happy to let others know about their experience. Because of the specificity of these pages, they will be more relevant to users in the respective geographic locations.

Retail 195

Retail Customer Retention Strategy Management 195

BlueOcean

JUNE 22, 2022

The pandemic only accelerated the growing trend of remote work. As such, when inviting potential partners into the RFP process, it’s critical to ask about the resiliency they can provide through their approach to IT. Core to this is a conversation around remote and on-premise solutions. The concept of on-prem technology is slowly diminishing.

Contact Center 156

Contact Center Technology Tourism Exceptional Customer Service 156

BirdEye

DECEMBER 16, 2024

Teams must now manage sophisticated security systems, respond to digital inquiries, maintain facility conditions, and provide exceptional customer service. Understand how reviews, discoverability, and customer experience contribute to your business growth.

Management 52

Management Multi-Channel Social Media System 52

Michel Falcon Experience

AUGUST 22, 2014

We run to complain but move like snails when given the opportunity to recognize exceptional customer service. I’ve studied customer experience management for nearly a decade and have recognized a few trends. First, I believe customer service is improving.

Customer Service 117

Customer Service eBook Exceptional Customer Service Tips 117

CSM Magazine

FEBRUARY 20, 2023

Hence, if you own or run a business, it’s time for you to hop on this trend. Here we will look at some of the predictions and trends of customer service on social media. Predictions and Trends of Customer Service on Social Media Social media is a lot more than trending memes and viral videos.

Social Media 52

Social Media Trends Customer Service Chatbots 52

Calabrio

MARCH 22, 2025

Prioritize action based on top customer concerns Customers will inevitably have a wide variety of concerns. Deliver better service and drive improved productivity with a bit of triageand the right tools. Its just how things go.

Contact Center 130

Contact Center Management Strategy Call Center 130

Team HGS

FEBRUARY 6, 2018

2018 Trend 1: Digital Channels Finally Overtake Voice. HGS recently released a white paper on this year’s top 10 trends in customer service. Here, we dissect CX Trend No.10: Instant communication will become the standard for exceptional customer service in 2018.

Trends 45

Trends Contact Center Exceptional Customer Service Omni-Channel 45