Retently

MAY 10, 2018

Just like it’s difficult to drive to a new destination without a definite plan for how to get there, trying to build, launch and market a new product without a clear product roadmap guiding the development process is an exercise in vain. Net Promoter Score® can play a crucial role in your product roadmap improvement. Detractors.

Roadmap 61

Roadmap Net Promoter Score NPS Feedback 61

Experience Investigators by 360Connext

JULY 17, 2024

The C-Suite heard her desire to understand customers better, but they couldn’t see HOW that exercise would benefit the company, exactly. They were proud of themselves for reviewing customer feedback dashboards and leaning into the idea of providing a world-class experience for customers. And they thought – hey, we know our customers!

Customer Journeys 143

Customer Journeys Examples Strategy Roadmap 143

Experience Investigators by 360Connext

OCTOBER 17, 2023

You can understand that you need to eat healthier and exercise more to live a healthy life. I believe some of this is because there is so much emphasis on customer feedback metrics that we lose sight of the forest for the trees! WHY are we collecting feedback ? What’s the difference? It’s to make real changes.

Leadership 259

Leadership Customer Experience Customer Centricity How To 259

CX Journey

MAY 17, 2017

If they are, do they recall the objectives, the overall roadmap, the reason for the approach, etc.? Don't ignore the learnings and outputs of this exercise. Are the people who originally designed the surveys still with the company? If they aren't, is there anyone else who recalls the original objectives? It might be time if you.

Survey 159

Survey Feedback Social Media Roadmap 159

Thematic

MARCH 29, 2020

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. Whether your product is a vacuum cleaner, a mobile app, or a SaaS solution, product feedback should drive decision-making. I spent the last 5 years building Thematic , a customer feedback solution.

Feedback 111

Feedback How To Analysis e-support 111

Kerry Bodine

APRIL 17, 2018

At the beginning of our workshop, we reminded customers of things that weren’t in our control—like pricing and the checkout process—and gave them concrete examples of the types of feedback and stories we wanted instead. Head off distractions by letting attendees get less actionable feedback out of their systems.

How To 120

How To Roadmap Exercises Tips 120

DCX

DECEMBER 24, 2024

If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. have feedback for me have a question or a problem around customer experience/strategy/team building or more want to say hello.then please get in touch. Dive into the latest edition now! 😊 If you ever.

Course 52

Course Social Media Roadmap Leadership 52

Gainsight

SEPTEMBER 20, 2019

The list is compiled from customer feedback received from sales, success, and support teams, as well as opportunities and improvements identified from our internal research and analyses. As you complete the exercise above for each issue and product opportunity, thoroughly document your findings. How will we take the output to market?

Roadmap 58

Roadmap Exercises Sales Marketing 58

Thematic

DECEMBER 28, 2022

Feedback analytics software is a powerful tool in a product manager's arsenal. In this post, we'll discuss six ways that feedback analytics can help product managers build better products! Identify pain points Feedback analytics software analyzes the feedback users share to identify, understand and quantify pain points.

Analytics 71

Analytics Software Feedback Management 71

DCX

JANUARY 7, 2025

Use it to: Cut through the noise and focus on what really matters to customers Link CX initiatives directly to business outcomes Get practical steps to increase leadership buy-in Turn customer feedback into actionable improvements Build a results-focused CX roadmap Take 30 minutes to complete this assessment. But honestly?

Customer Experience 52

Customer Experience Leadership Effort Score Metrics 52

DCX

DECEMBER 3, 2024

The exercise itself fosters resilience because grappling with the impossible requires you to rethink long-standing assumptions. It’s an exercise in humility, creativity, and perseverance. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. 😊 If you ever.

Customer Experience 52

Customer Experience Exercises Transportation Entertainment 52

DCX

DECEMBER 29, 2024

How are you showing customer feedback to your team? For anyone looking to grow as a leader, a professional, or just as a human being, his philosophy offers a roadmap to clarity and purpose. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. NPS is just one piece of the puzzle.

NPS 52

NPS Gamification Effort Score Customer Centricity 52

DCX

NOVEMBER 10, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! Why Friendly Staff Are CX Gold What’s new: A recent report from HappyOrNot places “staff friendliness” as the top driver of positive customer feedback, hitting an impressive 96.7% Download the Free Guide Too Many Car Screens?

Customer Journeys 52

Customer Journeys Customer Centricity Trends Innovation 52

ECXO

AUGUST 6, 2024

This integration is complex and can be disrupted by cognitive biases, mental fatigue, or emotional states, making future thinking feel like a strenuous mental exercise. 7. Customer Feedback and Adaptation a. This can create a roadmap for a sustainable and inclusive future.

Customer Experience 177

Customer Experience Culture Policies Innovation 177

DCX

JANUARY 5, 2025

Use real feedback, operational data, and research to make sure your map reflects what’s actually happening—not what you think is happening. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. Get the real story: Exit feedback is pure gold. But honestly?

Customer Journeys 52

Customer Journeys Retail Tips Customer Centricity 52

Thematic

MAY 22, 2019

And as we’ve previously shared at Thematic, the fastest growing companies like AirBnB and DoorDash are using customer insights to drive their product roadmaps. Use team exercises to highlight how customer service feels in your company. Turn the CFO into your biggest ally.

Exercises 97

Exercises ROI Conference Video 97

Customer Bliss

AUGUST 3, 2018

Rob breaks down a formula for building a roadmap to help your organization build customer loyalty: Roadmap to Loyalty Leadership: Establish the baseline of the economic value of improving relative to the competition. This partnership ensures that I can continue these shows that you’ve shared such positive feedback on.

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

DCX

DECEMBER 1, 2024

If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. Look at the feedback you’ve got—what’s one change you can make this week to show customers you’re listening? Call to action: Dive into your customer feedback this week. What to do now: Start small.

Fashion 52

Fashion Culture Trends Connections 52

DCX

JANUARY 28, 2025

But when the feedback rolls in? Dive Into Feedback: Reviews, social media comments, and CSAT scores are goldmines. Seeing their struggles firsthand can reveal gaps you might never notice in feedback alone. Keep Customers in the Loop: When you make changes based on feedback, shout it from the rooftops. Are they frustrated?

Customer Journeys 52

Customer Journeys Effort Score Social Media Analysis 52

Retently

JANUARY 19, 2023

By analyzing the market consistently and gathering customer feedback, a company can stay informed about the needs of its target market and create a product that addresses those evolving needs in the long run. It should have enough features for your customers to try and provide feedback on – used for further development.

Measurement 157

Measurement Survey Marketing Effort Score 157

DCX

NOVEMBER 24, 2024

If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. Use data, listen to feedback, and design experiences that actually matter to your customers. 7-Day FREE Trial 365 Days of Accountability - Accountability Books, Journals, and Exercises I hope you find these programs useful.

Customer Centricity 52

Customer Centricity Leadership Retail Chatbots 52

DCX

DECEMBER 22, 2024

If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. It’s the difference between gathering feedback and actually doing something with it. 7-Day FREE Trial 365 Days of Accountability - Accountability Books, Journals, and Exercises I hope you find these programs useful.

Retail 52

Retail Self Service Tips Customer Centricity 52

DCX

JANUARY 14, 2025

Customer Feedback Analysis What AI Can Do: AI tools can sort through surveys, reviews, and social media posts to find patterns, trends, and customer sentiment. How do you turn feedback into action that really matters? Let it handle repetitive tasks like gathering feedback, generating reports, and tracking metrics like NPS and CSAT.

Customer Experience 52

Customer Experience Social Media Chatbots Customer Journeys 52

DCX

DECEMBER 31, 2024

Encourage Feedback: Invite stakeholders to suggest improvements or clarify details they find unclear. Iterate Thoughtfully: Use their feedback to refine the dashboard, focusing on aligning visuals with leadership priorities. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for.

ROI 52

ROI Self Service Leadership Metrics 52

ChurnZero

SEPTEMBER 25, 2020

In this article, I’ll discuss how to create a strong feedback culture to realize Customer Success and Product alignment. Fix Communication Breakdowns With Formalized Feedback. Make Customer Success Feedback Measurable. But first, let’s talk about the fences.

Customer Centricity 76

Customer Centricity Customer Success How To Roadmap 76

Maru Group

APRIL 17, 2023

Consumers cannot directly express the emotional dimensionality of the connection because the emotional feedback process occurs involuntarily and subconsciously within our System 1 pathway. Brand tracking doesn’t need to be a quarterly exercise of trying to “triangulate” insight to explain or align with marketing and sales.

Measurement 74

Measurement Exercises Roadmap Consumers 74

Experience Investigators by 360Connext

JULY 24, 2019

The formula for success often didn’t even require gathering customer feedback, let alone responding to it. And if we ask these routine followers to add something like journey mapping exercises or responding to customer feedback there might just be a mutiny. But a funny thing happened on the way to perpetual success.

Customer Journeys 110

Customer Journeys Culture Customer Centricity CRM 110

DCX

NOVEMBER 26, 2024

If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. have feedback for me have a question or a problem around customer experience/strategy/team building or more want to say hello.then please get in touch. No fluff, no filler—just proven tips to get everyone on the same page.

Customer Service 52

Customer Service e-support Customer Centricity Sales 52

DCX

FEBRUARY 2, 2025

If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. 😊 Here’s how you can get involved: Got feedback? 7-Day FREE Trial 365 Days of Accountability - Accountability Books, Journals, and Exercises I hope you find these programs useful. But honestly? Stuck on something?

Touchpoint 52

Touchpoint Customer Centricity Loyalty Programs Roadmap 52

DCX

JANUARY 21, 2025

How to Do It: Set up quick chats or feedback sessions. Have a shared document or channel where frontliners can drop customer feedback. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. 😊 Here’s how you can get involved: Got feedback? But honestly?

How To 52

How To Effort Score Self Service Leadership 52

DCX

NOVEMBER 17, 2024

Advanced strategies: Go beyond compliance Use offboarding as a learning tool: Include quick feedback questions to understand why they’re canceling and what you can improve. If you’re serious about getting everyone on the same page, this is your roadmap! 😊 If you ever. I'd love to hear from you!

Social Media 52

Social Media Leadership Customer Centricity Tips 52

Survicate

NOVEMBER 27, 2018

First and foremost, to create the right marketing message, you should always listen to customers and get feedback. Expert opinion: Here is a good exercise you can carry out to reach more high LTV clients. But you may also take it under your control and implement a survey on your company web page to get instant feedback.

Feedback 55

Feedback Marketing Chatbots Survey 55

SurveySensum

JANUARY 12, 2024

Companies that effectively execute customer experience projects start by concentrating on how they gather and evaluate consumer feedback — Gartner. And as consumers are increasingly seeking meaningful engagements, businesses must incorporate empathy and personalization into their customer feedback mechanisms.

Feedback 52

Feedback Engagement Strategy Customer Journeys 52

DCX

JANUARY 12, 2025

If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. 😊 Here’s how you can get involved: Got feedback? 7-Day FREE Trial 365 Days of Accountability - Accountability Books, Journals, and Exercises I hope you find these programs useful. But honestly? Stuck on something?

Virtual Agent 52

Virtual Agent Chatbots Retail Leadership 52

SuiteCX

NOVEMBER 3, 2015

-‐-‐Customer Strategist October 2014 and how you empower them. To begin to understand your current state, survey your customer facing employees as well as your customers get their feedback on where the gaps and opportunities are.

Customer Experience 100

Customer Experience Customer Journeys Self Service Multi-Channel 100

DCX

JANUARY 19, 2025

If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. 😊 Here’s how you can get involved: Got feedback? 7-Day FREE Trial 365 Days of Accountability - Accountability Books, Journals, and Exercises I hope you find these programs useful. But honestly? Stuck on something?

Travel 52

Travel Customer Centricity Culture Brands 52

Happy or Not

MARCH 28, 2022

When – ask for feedback at the right time. Where – ask for feedback in the right place(s). You should not only offer a customer survey on the checkout page, but also along other important stages of the customer journey so that you don’t miss out on critical non-buyer feedback. . How – ask for feedback in the right way.

Measurement 69

Measurement Customer Experience Customer Journeys How To 69