Clicktools

JANUARY 6, 2017

Your customers should be able to comfortably interact across the entire journey only from their phone. Consider doing an employee journey mapping exercise, the same way you would for customers. More and more apps are built solely for mobile with no desktop version available. Keep that in mind as you rework your journey maps this year.

Tips 58

Tips Customer Journeys Multi-Channel Gamification 58

CSM Magazine

APRIL 13, 2023

What’s more, online ethics training can also save companies time and money by avoiding any unethical situations; this form of exercise helps prevent people from making poor decisions that could lead to fines or litigation.

Training 52

Training Company Gamification Policies 52

SurveySparrow

SEPTEMBER 29, 2023

It’s like a creative brainstorming session, but with a specific focus: improving the way customers feel when they interact with a business. Incorporate interactive exercises, brainstorming sessions, and role-playing to keep the energy high and the creativity flowing. Combine presentations, visuals, and practical exercises.

Customer Experience 52

Customer Experience Exercises Customer Journeys Roadmap 52

CX University

MAY 18, 2020

Building gamification into your experience helps people feel involved. A life insurance company provides customers with a wearable device to track their exercise, and they can earn points for steps, gym visits, healthy eating, meditation, and other healthy activities. How to Create Better Customer Connections {Quick Video}.

Conference 52

Conference Social Media Gamification Insurance 52

Playvox

DECEMBER 21, 2022

another agent at a pharmaceutical company, says she learns best with simulated, exercise-based training in which she can “play” with new software before using it live. Playvox Motivation helps you do that through gamification and healthy competition. Related eBook: 9 Contact Center Metrics Essential for Success.

Contact Center Software 52

Contact Center Software Contact Center Software eBook 52

ProProfs Chat

AUGUST 6, 2021

This all-in-one solution provides a single platform for managers and employees to have a 1-0n-1 interaction followed by proactive feedback. Moreover, there is also an option for 1-on-1 interaction between managers and subordinates. Easily interact with your team members with engaging emojis. Pricing: Basic free plan for 3 teams.

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

Verint

MARCH 19, 2018

I recently participated in an escape room team-building exercise with several of my peers and executive sales leaders. Gamification: functional and fun. The objective at hand is often to find a specific object and then find the code or key to escape one or more rooms within a set time limit.

Self Service 33

Self Service Gamification Contact Center Exercises 33

Currency Alliance

JUNE 19, 2019

Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards. The prize Turkcell won was for “Best Use of Gamification in Loyalty” – and it was certainly fun; customers could unlock surprises such as free data and minutes by visiting spots on a map.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

Education Services Group

JANUARY 22, 2020

Various elements of teaching can be easily incorporated, such as demonstrations, white boarding, and lab exercises. eLearning/onDemand Training – A convenient option that offers a high level of flexibility for students, this method of web-based, pre-recorded training is typically self-paced with no direct instructor interaction.

Training 40

Training Gamification Trends Sales 40

DCX

SEPTEMBER 15, 2024

New skill requirements : CX teams may need to learn virtual design and gamification to create engaging experiences. Customer support evolution : Support strategies will need to address both virtual interactions and physical product purchases. This surge reflects a growing consumer desire for personalized and interactive content.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

DCX

SEPTEMBER 15, 2024

New skill requirements : CX teams may need to learn virtual design and gamification to create engaging experiences. Customer support evolution : Support strategies will need to address both virtual interactions and physical product purchases. This surge reflects a growing consumer desire for personalized and interactive content.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

DCX

AUGUST 20, 2024

Here's a quick exercise: List all your products or services For each, ask: "If we didn't offer this, would anyone really miss it?" Gamification of Choice To make the selection process more engaging, companies might gamify the experience of choosing. Conduct a Choice Audit First things first: take stock of your current offerings.

Customer Journeys 52

Customer Journeys e-support Customers Exercises 52

DCX

AUGUST 20, 2024

Here's a quick exercise: List all your products or services For each, ask: "If we didn't offer this, would anyone really miss it?" Gamification of Choice To make the selection process more engaging, companies might gamify the experience of choosing. Conduct a Choice Audit First things first: take stock of your current offerings.

Customer Journeys 52

Customer Journeys e-support Customers Exercises 52

RapportBoost

DECEMBER 10, 2018

Over 1,400 innovative enterprises around the world with thousands of seats including IBM, Acxiom and Zumiez rely on Talkdesk to power their customer interaction. A multi-channel contact center is one that allows agents to interact with customers over several communication channels, where each channel operates in isolation.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

BirdEye

DECEMBER 8, 2022

Interactive social apps 7. In fact, studies show that customers spend 20%–40% more money on brands that have interacted with them on social media. It also means they can share their bookmarks with other users and interact with the pages they’ve bookmarked. Interactive social apps. Social networks 2. Social messaging 11.

Social Media 98

Social Media Brands Video Entertainment 98

DCX

JUNE 11, 2024

Strategy #1: Gamify Customer Engagement The Power of Gamification Wouldn't it be awesome if engaging with your brand was as addictive as playing Candy Crush? That's what gamification can do for you. Case Study: Duolingo's Language Learning Magic Duolingo is a prime example of a company that has mastered gamification.

Strategy 52

Strategy Gamification Case Study Innovation 52