DCX

DECEMBER 29, 2024

Whether you’re designing a loyalty program or trying to jazz up your digital experience, take a page from Whoop’s playbook. For anyone looking to grow as a leader, a professional, or just as a human being, his philosophy offers a roadmap to clarity and purpose. Join the global community of 1,000+ CX trailblazers!

NPS 52

NPS Gamification Effort Score Customer Centricity 52

DCX

DECEMBER 1, 2024

Pick one area—like email, loyalty programs, or chatbot interactions—and find a way to make it more personal and unexpected. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. In a world of sameness, standing out requires effort, but the rewards are significant.

Fashion 52

Fashion Culture Trends Connections 52

DCX

FEBRUARY 2, 2025

How It Works: Tap, Not Track: Shoppers log into the CVS Health app, connect to the store’s Wi-Fi, enable Bluetooth, and—if they’re part of the CVS loyalty program—unlock cabinets with a tap. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for.

Touchpoint 52

Touchpoint Customer Centricity Loyalty Programs Roadmap 52

Bold360

MAY 5, 2020

They’ve already been doing a lot of the day-to-day practices and exercises that COVID-19 requires. Use the opportunity you have right now to set up your roadmap and playbook. Do you have a loyalty program? (If This is their time to thrive. Adrian Brady-Cesana. Here’s your priority list.

Customer Journeys 87

Customer Journeys Loyalty Programs Roadmap Exercises 87

DCX

JANUARY 21, 2025

” If your organization’s top goal is to boost retention, maybe you should focus on a loyalty program or improved onboarding. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. Ask yourself: “Does this align with the company’s biggest priorities?”

How To 52

How To Effort Score Self Service Leadership 52

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. The article covers the various brands which have joined the Scene+ loyalty coalition.

Loyalty 59

Loyalty Trends Data Marketing 59

DCX

JULY 2, 2024

Quick Exercise: Sketch a rough progress bar for one of your key customer journeys. This approach can turn routine follow-ups into meaningful engagement opportunities, enhancing loyalty and lifetime value. Quick exercise: List three "incomplete transactions" in your current CX. Mark www.marklevy.co

Customer Journeys 52

Customer Journeys Touchpoint Loyalty Programs Exercises 52